From being able to navigate the website with ease, to speaking with my sales rep with a few questions, ending with quick shipment and a perfect order. Outstanding performance from the entire team. The... Toon meer
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Lees wat reviewers zeggen
Great experience from start to finish! LeJuan Plummer couldn’t have been better at working with me to find just the right products and get the best pricing and explaining all the necessary billing and... Toon meer
Bedrijf heeft geantwoord
From my first contact the staff was so helpful as I wasn't sure the faucet would work on my sink deck. The faucet set is beautiful. The pop up drain assembly had to be jury rigged as the distance from... Toon meer
long shipping times....and it's only coming from California....not very helpful with correspondence and charges your credit card too far in advance of shipping. And I can't rate the merchandise becaus... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond. Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability. We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects. Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON Guarantee
Your satisfaction is at the heart of everything we do
Your satisfaction is at the heart of everything we do. At Kingston, we stand behind every product with a simple promise: quality you can rely on and service you can trust. Every faucet, sink, tub, and accessory is designed to meet rigorous performance standards, ensuring lasting durability and timeless style. With over 20 years of experience in kitchen and bath, Kingston is a name you can count on. All of our products are backed by reliable manufacturer warranties for peace of mind, and our U.S.-based support team is ready to assist with questions, orders, or installation. For designers, builders, and contractors, our Trade Program provides exclusive benefits and dedicated account consultants to support your projects. And for all customers, our straightforward return process ensures a worry-free experience. When you choose Kingston, you’re not just purchasing a product; you’re gaining a trusted partner committed to delivering exceptional design, uncompromised quality, and a customer experience that puts you first.
Contactgegevens
12775 RESERVOIR ST., 91710, Chino, Verenigde Staten
- 877-252-7277
- contact@kingstonbrass.com
- kingstonbrass.com
4,1
Goed
359 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van KINGSTON
Thank you for your kind review! We're glad you had a great experience and appreciate your support.
Built to last. facet was installed in my laundry…
This facet was installed in my laundry room. This is a very good quality product which met my need for an 8 inch deck which was very hard to find. The interior fittings are solid brass - built to last. Easy installation all necessary parts provided with detailed instructions for installation.
2 juni 2026
Antwoord van KINGSTON
Thank you for taking the time to leave us a review! We're so glad to hear you're happy with your new laundry room faucet and that the installation was smooth.
Items were delivered within 4 days and…
Items were delivered within 4 days and priceing was resonable
30 juni 2026
Antwoord van KINGSTON
Thank you for the kind review! We're happy to hear your order arrived quickly and that you found our pricing reasonable.
Antwoord van KINGSTON
Thank you for your 5-star review! We truly appreciate your support.
Great customer service, beautiful quality pieces
29 juni 2026
Antwoord van KINGSTON
We truly appreciate your 5-star review!
I ordered a clawfoot bathtub and…
I ordered a clawfoot bathtub and Associated Plumbing. My order arrived by Freight in just a few days. I opened the box and checked it all out, and the tub arrived in perfect shape. It is beautiful! I would recommend ordering from this company again.
6 juli 2026
Antwoord van KINGSTON
Thank you for taking the time to leave us a 5-star review! We're glad your clawfoot bathtub arrived in perfect condition and that you had a great experience.
Problems rectified quickly by customer service
An issue developed with missing parts. I was very pleased with the prompt customer service & would not hesitate to purchase Kingston Brass products again. Thank you !! ( I have been a licensed Master Plumber for over 40 years) I especially want to single out both Cathe Thompson and Javier Lopez in your Customer Service Department for their handling of my issue.
27 juni 2026
Antwoord van KINGSTON
Thank you for giving us the opportunity to resolve the issue. We're glad we were able to resolve it quickly and appreciate you updating your review. Thank you for your continued support and for choosing Kingston!
Antwoord van KINGSTON
We're so glad our team and our products met your expectations. Thank you for choosing Kingston!
High-quality and prompt delivery
22 juni 2026
Antwoord van KINGSTON
We're thrilled the quality and delivery met your expectations. Thanks for your support!
At first it took a little time to get a…
At first it took a little time to get a return label, but after it was smooth sailing !
26 juni 2026
Antwoord van KINGSTON
It's great to hear everything went smoothly after the initial delay. We appreciate your support!
Product was delivered seamlessly
Product was delivered seamlessly. Just had the plumber install it today. I love it! Great quality! Built to perfection!!
25 juni 2026
Antwoord van KINGSTON
Hi Scott,
Thank you for taking the time to share your experience! We're thrilled to hear everything arrived smoothly and that the fixture met your expectations. Thank you for choosing Kingston.
REVIEW REGARDING MY ORDER
The product quality is very good and meets our expectation however we faced a difficulty in communicating the sales person handling our account as they seem unresponsive and takes long to respond considering the time difference between US and UAE. Nevertheless, we would like to emphasize that this will be a continuous order, as we use this product in our equipment. We are hoping to receive a better assistance and prompt response with our future order.
24 juni 2026
Antwoord van KINGSTON
Hi there,
Thank you for sharing your feedback with us. We take all reviews seriously, and your feedback has been escalated internally. A representative has already reached out to discuss your concerns. If you have any additional questions, please don't hesitate to contact Javier at javierl@kingstonbrass.com.
Thank you.
I wish I could remember my rep’s name…
I wish I could remember my rep’s name but she found everything I needed, put together substitutions that still match the aesthetic I was going for, and got me a discount on top of my usual contractor rate.
25 juni 2026
Antwoord van KINGSTON
Thank you for your 5-star review! We're happy to hear our team was able to help you achieve the look you wanted while providing great value.
This fixture is absolutely stunning
This fixture is absolutely stunning! It is solid and made to last!
30 juni 2026
Antwoord van KINGSTON
We truly appreciate your 5-star review and your feedback about your Kingston Brass fixture!
I ordered the incorrect items
I ordered the incorrect items, your return and reorder process was quick and efficient.
Thanks for working with me on my mistake.
25 juni 2026
Antwoord van KINGSTON
Thank you for taking the time to share your experience! We're happy we could help make the return and reorder process as smooth as possible.
Antwoord van KINGSTON
We're happy to hear the Kingston product has met your expectations for both quality and stability.
Very high quality
I was looking for something that was unique and better quality than what you could find at the big box stores. Definitely delivered on both.
11 mei 2026
Antwoord van KINGSTON
Thank you for taking the time to share your experience! We're so glad our products delivered the quality and distinctive style you were looking for.
Immediate fullfillment of order and…
Immediate fullfillment of order and quick shipping. Product, when received, was as advertised.
26 juni 2026
Antwoord van KINGSTON
Thank you for your 5-star review! We're glad to hear your order arrived quickly and met your expectations.
ROSALYN HAS BEEN VERY NICE IN HELPING…
ROSALYN HAS BEEN VERY NICE IN HELPING ME TO TRY TO GET NE A RETURN ON A KINGSTON VALVE THAT WAS SHIPPED IN THE WRONG BOX, I STILL HAVEN'T FOTEN THE ISSUE SETTLED YET, BUT SHE HAS BEEN VERY COOPERATIVE.
23 juni 2026
Antwoord van KINGSTON
Hi Sharon,
Thank you for your feedback and for recognizing our support team member. We apologize for the shipping error and appreciate your patience while we work toward a resolution.
Kingston Customer Experience Team
Antwoord van KINGSTON
We apologize for any frustration this may have caused. If you still need assistance with your order, please contact our Support Manager, Javier, at javier.lopez@kingstonbrass.com. We'd be happy to help resolve this for you.
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