From being able to navigate the website with ease, to speaking with my sales rep with a few questions, ending with quick shipment and a perfect order. Outstanding performance from the entire team. The... Toon meer
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Lees wat reviewers zeggen
Great experience from start to finish! LeJuan Plummer couldn’t have been better at working with me to find just the right products and get the best pricing and explaining all the necessary billing and... Toon meer
Bedrijf heeft geantwoord
From my first contact the staff was so helpful as I wasn't sure the faucet would work on my sink deck. The faucet set is beautiful. The pop up drain assembly had to be jury rigged as the distance from... Toon meer
long shipping times....and it's only coming from California....not very helpful with correspondence and charges your credit card too far in advance of shipping. And I can't rate the merchandise becaus... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond. Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability. We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects. Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON Guarantee
Your satisfaction is at the heart of everything we do
Your satisfaction is at the heart of everything we do. At Kingston, we stand behind every product with a simple promise: quality you can rely on and service you can trust. Every faucet, sink, tub, and accessory is designed to meet rigorous performance standards, ensuring lasting durability and timeless style. With over 20 years of experience in kitchen and bath, Kingston is a name you can count on. All of our products are backed by reliable manufacturer warranties for peace of mind, and our U.S.-based support team is ready to assist with questions, orders, or installation. For designers, builders, and contractors, our Trade Program provides exclusive benefits and dedicated account consultants to support your projects. And for all customers, our straightforward return process ensures a worry-free experience. When you choose Kingston, you’re not just purchasing a product; you’re gaining a trusted partner committed to delivering exceptional design, uncompromised quality, and a customer experience that puts you first.
Contactgegevens
12775 RESERVOIR ST., 91710, Chino, Verenigde Staten
- 877-252-7277
- contact@kingstonbrass.com
- kingstonbrass.com
4,1
Goed
359 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Everything was great from the beginning…
Everything was great from the beginning when I talked to them on the phone I was given the price of what it showed it online. I received the hardware promptly and was impressed with the quality.
7 augustus 2026
Antwoord van KINGSTON
Hi Cecilia, thanks for the wonderful feedback! It’s great to hear you had a positive experience with our team.
Exactly what we were looking for to…
Exactly what we were looking for to replace worn out & not repairable faucets on our antique pedestal sink that has a hot & cold faucet!
12 augustus 2026
Antwoord van KINGSTON
Thank you for your review, George! We’re glad you found exactly what you were looking for.
Kingston Brass sent me exactly what I…
Kingston Brass sent me exactly what I wanted quickly and it is beautiful. Very pleased with costumer service and quality of their product.
5 augustus 2026
Antwoord van KINGSTON
Hi Barbara, thank you for the great review! We’re so glad to hear you had a positive experience with us.
fast delivery and well packed.
All I can say is that the items ordered came on time and they look fantastic. but I have not been able to install them . because Home Depot has sent their order twice damaged and in pieces.
5 augustus 2026
Antwoord van KINGSTON
Hi Francisco, thanks for sharing your experience! We’re happy to hear your order arrived safely and that you’re pleased with how everything looks.
We received amazing customer service
We received amazing customer service. The person represented the company very well by being attentive, polite and very knowledgable. Our product arrived on time and is perfect. Would order from this company again and appreciate the excellent experience.
10 augustus 2026
Antwoord van KINGSTON
Hi Jenn, thank you for sharing your experience! We’re happy to hear you had a great interaction with our team and that everything arrived just as expected.
Excellent quality soap dish
Excellent quality soap dish. Arrived about a week after order as expected.
10 augustus 2026
Antwoord van KINGSTON
Hi Suzan, thank you for the great review! We’re happy to hear you’re satisfied with the product and that everything arrived as expected.
I have not installed the faucets yet
I have not installed the faucets yet, but I like the design and looks. The finish is what I expected.
7 augustus 2026
Antwoord van KINGSTON
Hi Frank, thanks for the great review! We’re happy to hear you love the look and finish.
A Thing of Beauty and Utility….
This is the second faucet I’ve purchased from Kingston. The quality is exceptional! The faucet is as functional as it is beautiful.
7 augustus 2026
Antwoord van KINGSTON
Hi Cheryl, thank you so much for your wonderful review.
Antwoord van KINGSTON
Hi Ronald, thank you for leaving us a 5-star review!
Took a little longer to get item than…
Took a little longer to get item than original date. Otherwise, product worked great
24 juli 2026
Antwoord van KINGSTON
Thanks for the feedback, Kimberly! Glad to hear the product worked great, and we appreciate your patience with the delivery delay.
I ordered a one hole kitchen faucet, not so.
I ordered a one hole kitchen faucet. When I went to install it I discovered you had to use a plate. That was ok except for you still need 3 holes to secure the plate under the sink. Well I was going to try and drill the two side holes in the granite. The description should not say 1 hole faucet.
22 juli 2026
Antwoord van KINGSTON
Hi Darrell,
Thank you for bringing this to our attention, and we sincerely apologize for any confusion caused by the product description.
Our Technical Support team reviewed the KS888SN and confirmed that no additional holes are required for installation. While some customers may choose to drill additional holes to further secure the deck plate, this is optional and not necessary for a standard installation.
We truly appreciate your feedback and apologize again for any inconvenience or concern this may have caused.
If you have any further questions or need additional assistance, please feel free to reach out to our Support Manager, Javier, at javier.lopez@kingstonbrass.com
Thank you again for your time and support.
Kingston Customer Experience Team
The faucet I bought had a…leak
The faucet I bought had a manufacturer’s defect and was leaking. After hours of troubleshooting where my leak was coming from I finally discovered it was from my brand new faucet, which I then had to fix
29 juli 2026
Antwoord van KINGSTON
Hi Tyler,
We’re sorry again for the issue with your faucet. Our team has reached out to offer a replacement or refund. If you have any further questions or need assistance, please don’t hesitate to reach out to our Support Manager, Javier, at javier.lopez@kingstonbrass.com.
Kingston Customer Experience Team
Antwoord van KINGSTON
Hi Allison,
We’re sorry to hear that your sinks arrived with missing pieces. Our team has reached out and would be happy to help get this resolved. If you still need assistance, please feel free to reach out to our Support Manager, Javier, at javier.lopez@kingstonbrass.com.
Kingston Customer Experience Team
You guys are the best,thoughtful
You guys are the best,thoughtful , Caring and your communication is superb
27 juli 2026
Antwoord van KINGSTON
Hi Jerry, we truly appreciate your kind words and are glad you had a great experience with our team!
there is no words how great the service…
there is no words how great the service is here at Kingston Brass :):) I have been with Kingston Brass !! for years! & will never be with out them in my house!& the people there have love & care for us! & even send the right parts!my Amber was spot on & knows her stuff. so if you want the place that cares for you ! your at it!& my house love them to! :) alisa from wyoming PS if you live with hard well water buy here!
4 augustus 2026
Review zonder uitnodiging
Antwoord van KINGSTON
Thank you so much for your kind words and for being part of the Kingston family for so many years! We’re thrilled to hear that our support team has been able to assist you whenever you’ve needed us. We truly appreciate your continued support and loyalty!
Non responsive to customer service…
Non responsive to customer service enquiry.
28 juli 2026
Review zonder uitnodiging
Antwoord van KINGSTON
Hi Sara,
Thank you for sharing your feedback with us. We take customer reviews very seriously, and your concerns have been escalated internally. A representative has reached out to you directly to discuss the matter.
If you have any additional questions or concerns, please don’t hesitate to contact us at javier.lopez@kingstonbrass.com.
Thank you again for your time and support.
Kingston Customer Experience Team
Antwoord van KINGSTON
Thank you for the 5-star review!
Quality product, prompt delivery
Good website, prompt delivery, quality product! Very satisfied with my purchase.
24 juli 2026
Antwoord van KINGSTON
We're glad you had a great experience and appreciate your support.
I ordered the wrong faucet and had to…
I ordered the wrong faucet and had to return. Kingston Customer Service helped me get the right one and fast. Everything was straightened out in short order.
23 juli 2026
Antwoord van KINGSTON
We appreciate your 5-star review! Thank you for sharing your experience, and we're pleased our team was able to assist you.
The faucet was shipped quickly and well…
The faucet was shipped quickly and well packed. The nickel finish was good qulity.
23 juli 2026
Antwoord van KINGSTON
We appreciate your review! Thank you for your kind words about the quality and prompt delivery.
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