From being able to navigate the website with ease, to speaking with my sales rep with a few questions, ending with quick shipment and a perfect order. Outstanding performance from the entire team. The... Toon meer
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Lees wat reviewers zeggen
Great experience from start to finish! LeJuan Plummer couldn’t have been better at working with me to find just the right products and get the best pricing and explaining all the necessary billing and... Toon meer
Bedrijf heeft geantwoord
From my first contact the staff was so helpful as I wasn't sure the faucet would work on my sink deck. The faucet set is beautiful. The pop up drain assembly had to be jury rigged as the distance from... Toon meer
long shipping times....and it's only coming from California....not very helpful with correspondence and charges your credit card too far in advance of shipping. And I can't rate the merchandise becaus... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond. Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability. We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects. Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON Guarantee
Your satisfaction is at the heart of everything we do
Your satisfaction is at the heart of everything we do. At Kingston, we stand behind every product with a simple promise: quality you can rely on and service you can trust. Every faucet, sink, tub, and accessory is designed to meet rigorous performance standards, ensuring lasting durability and timeless style. With over 20 years of experience in kitchen and bath, Kingston is a name you can count on. All of our products are backed by reliable manufacturer warranties for peace of mind, and our U.S.-based support team is ready to assist with questions, orders, or installation. For designers, builders, and contractors, our Trade Program provides exclusive benefits and dedicated account consultants to support your projects. And for all customers, our straightforward return process ensures a worry-free experience. When you choose Kingston, you’re not just purchasing a product; you’re gaining a trusted partner committed to delivering exceptional design, uncompromised quality, and a customer experience that puts you first.
Contactgegevens
12775 RESERVOIR ST., 91710, Chino, Verenigde Staten
- 877-252-7277
- contact@kingstonbrass.com
- kingstonbrass.com
4,1
Goed
359 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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The product is very high quality
The product is very high quality, had a terrible time with FedEx getting it to us (weeks)but that’s not kingstons fault.
27 augustus 2026
Antwoord van KINGSTON
Thank you for your kind words! We’re sorry about the delay and glad you’re happy with your product.
Wrong part
When our shower system arrived, we opened it to find that we were sent 2 hot handles. We contacted you and requested a cold handle. Simple correction, right? We were sent an email that said it needs to be approved by a supervisor. Several days later and 2 phone calls, we are still waiting! Now I wonder if we might encounter more problems with your product??? Sure hope not!
2 september 2026
Antwoord van KINGSTON
Hi Mary,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration caused by receiving the incorrect handles and the delay in resolving your warranty request.
Our Support team has reviewed your case and confirmed that the correct replacement handle has been shipped and delivered. We also reached out to you directly to follow up and ensure everything was received as expected.
We appreciate your patience and would welcome the opportunity to assist further if needed. Your feedback is important to us and helps us improve our customer experience.
Kingston Customer Experience Team
Excellent customer service
Excellent customer service. We had a shipping time issue that was quickly resolved with a refund.
I only gave 4 stars because the lever handles of our faucet work in the opposite direction than they should which takes getting used to.
24 augustus 2026
Antwoord van KINGSTON
Thanks for the five-star review!
Very pretty bathroom sink faucet
Very pretty bathroom sink faucet. Easily installed.
2 september 2026
Antwoord van KINGSTON
Thank you for your support! We’re so glad you love the look of your new faucet
Outstanding new bathroom faucet
I received my new bathroom faucet in a timely manner. It was double boxed and arrived w/o damage. I am very pleased with the high quality of the product and look forward to my friends and guess using it.
31 augustus 2026
Antwoord van KINGSTON
Thank you for taking the time to share your feedback! We’re delighted that your new bathroom faucet arrived safely, on time, and exceeded your expectations
Faucet was back ordered
Faucet was back ordered, but in stoc earlier than expected and shipped quickly. Works perfectly.
21 augustus 2026
Antwoord van KINGSTON
Thanks for the 5-star review! We’re happy to hear your faucet arrived quickly and is working perfectly.
Very knowledgeable representative
18 augustus 2026
Antwoord van KINGSTON
We appreciate your kind words!
I had a great experience and always…
I had a great experience and always love Kingston brass
17 augustus 2026
Antwoord van KINGSTON
Thank you for your kind words and for continuing to choose Kingston!
Ordered on a Friday…didn’t ship until…
Ordered on a Friday…didn’t ship until Wednesday…didn’t receive until the following Thursday. You held
our contractor, project up! Three to five day DELIVERY? You didn’t even get it to the shipper in three to five days!
Your customer service help with what I needed, on the other hand, was stellar!
16 augustus 2026
Antwoord van KINGSTON
Hi Mary,
Thank you for sharing your feedback with us. As you know, we take these reviews very seriously, and we sincerely apologize for the frustration you experienced with the shipping timeline.
We also truly appreciate your kind words about our customer service, and we’re glad our team was able to assist you.
If you have any additional questions or concerns, please feel free to contact our Support Manager, Javier, at javier.lopez@kingstonbrass.com.
Thank you again for your feedback and for giving us the opportunity to improve.
Kingston Customer Experience Team
High-quality faucets with excellent…
High-quality faucets with excellent pricing in solid packaging delivered on time. The sales team answered all my questions with kindness
13 augustus 2026
Antwoord van KINGSTON
Thank you for choosing Kingston! We’re so glad you had a positive experience with our products, pricing, and customer service.
5 star products
Quality products and great customer service. Product shipped and arrived as expected.
17 augustus 2026
Antwoord van KINGSTON
We’re delighted to hear you had a positive experience from customer service through delivery. Thank you for choosing Kingston!
Very helpful with a replacement piece
Very helpful with a replacement piece. Also very appreciative that you price matched.
12 augustus 2026
Antwoord van KINGSTON
We’re glad our team could help with the replacement piece and make your experience a positive one.
The sales rep was so helpful and even…
The sales rep was so helpful and even helped us get the best price. It was great!
17 augustus 2026
Antwoord van KINGSTON
We’re happy to hear you had such a positive experience with our sales team. Thank you for choosing Kingston!
Antwoord van KINGSTON
Thank you for your kind words! We’re thrilled to hear you had such a great experience with our support team member.
A tremendous pain with your shipping…
A tremendous pain with your shipping delays getting it out of your shop cancellations of my workers. You do not make life easy.
17 augustus 2026
Antwoord van KINGSTON
We sincerely apologize for the frustration and inconvenience with your order and shipping timeline. We understand the impact delays can have on scheduled work, and we’re sorry your experience did not meet your expectations.
Our Support team has reviewed your case, and we truly appreciate your patience throughout the process. If you have any further questions or concerns, please feel free to reach out to Javier, our Support Manager, directly at javier.lopez@kingstonbrass.com.
Kingston Customer Experience Team
Delivery went well
Delivery went well. Need to return the extra long spout because it was not long enough, per plumber’s instructions.
10 augustus 2026
Antwoord van KINGSTON
Thank you for taking the time to leave us a 5-star review, and we appreciate your support.
Amazing faucet
Amazing faucet! So well built and BEAUTIFUL. It’s exactly what I was looking for, would purchase again and again.
7 augustus 2026
Antwoord van KINGSTON
Hi Mollee, thank you for the 5-star review! We’re happy to hear the faucet was exactly what you were looking for.
Great customer service from LaJuan
Great customer service from LaJuan! Located items that appeared to be a fit for the project. The one that worked best was on back over. LaJuan stayed in touch throughout the process, following up on eta, and through delivery.
13 augustus 2026
Antwoord van KINGSTON
Hi Jill, we really appreciate your feedback! It’s great to hear that one of our support team members was able to provide helpful service throughout the process.
The items arrived on time and were of…
The items arrived on time and were of good quality
13 augustus 2026
Antwoord van KINGSTON
We really appreciate your positive feedback, Dave. It means a lot to our whole team.
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