From being able to navigate the website with ease, to speaking with my sales rep with a few questions, ending with quick shipment and a perfect order. Outstanding performance from the entire team. The... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great experience from start to finish! LeJuan Plummer couldn’t have been better at working with me to find just the right products and get the best pricing and explaining all the necessary billing and... Toon meer
Bedrijf heeft geantwoord
From my first contact the staff was so helpful as I wasn't sure the faucet would work on my sink deck. The faucet set is beautiful. The pop up drain assembly had to be jury rigged as the distance from... Toon meer
long shipping times....and it's only coming from California....not very helpful with correspondence and charges your credit card too far in advance of shipping. And I can't rate the merchandise becaus... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond. Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability. We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects. Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON Guarantee
Your satisfaction is at the heart of everything we do
Your satisfaction is at the heart of everything we do. At Kingston, we stand behind every product with a simple promise: quality you can rely on and service you can trust. Every faucet, sink, tub, and accessory is designed to meet rigorous performance standards, ensuring lasting durability and timeless style. With over 20 years of experience in kitchen and bath, Kingston is a name you can count on. All of our products are backed by reliable manufacturer warranties for peace of mind, and our U.S.-based support team is ready to assist with questions, orders, or installation. For designers, builders, and contractors, our Trade Program provides exclusive benefits and dedicated account consultants to support your projects. And for all customers, our straightforward return process ensures a worry-free experience. When you choose Kingston, you’re not just purchasing a product; you’re gaining a trusted partner committed to delivering exceptional design, uncompromised quality, and a customer experience that puts you first.
Contactgegevens
12775 RESERVOIR ST., 91710, Chino, Verenigde Staten
- 877-252-7277
- contact@kingstonbrass.com
- kingstonbrass.com
4,1
Goed
359 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Got the wrong handle so I can't install…
Got the wrong handle so I can't install it.
I'm working with customer service, but y'all asked me for my rating and review before that's finished. Not sure if y'all are going to send me the handle that goes with what I bought so :shrug:
I understand that mistakes happen, but so far not great. Yet to be see how you handle it. ;)
29 september 2026
Well worth the price
Fast shipping, faucet arrived in perfect condition. Absolutely beautiful and well worth the price.
29 september 2026
Antwoord van KINGSTON
Hi Jason, thank you for your review! We're glad your faucet arrived in great condition and met your expectations for design and value.
Great quality and beauty.
22 september 2026
Antwoord van KINGSTON
Thank you for the wonderful feedback, Ouida!
Antwoord van KINGSTON
Hi Calvin, thank you for the 5-star review!
Mixed feelings
The faucet is beautiful. This is the second Kingston brushed brass faucet I’ve purchased. My biggest issue is that only the faucet head is brushed brass the handles are barely brushed and more polished. The rings on the bottom are super shiny. So not brushed at all. I called when the first faucet had this issue but they don’t quality check, just ship after receiving from Asia. To me, this makes for a “trust me” situation with the maker and the maker appears to be lazy in completing the finish.
Installation was a headache. Had to hire a plumber.
The product is beautiful. The quality is there, even if the finish isn’t accurate.
22 september 2026
Fantastic product!
I love our Kingston shower system! The quality is amazing. After living with inexpensive bathroom fixtures for 30 years, we're finally investing in a remodel and seriously nice fixtures. I'm delighted with the Kingston products we've purchased. Delivery was quick and the products were packaged really well.
23 september 2026
Antwoord van KINGSTON
Thank you, Amy! We’re so happy Kingston could be part of your remodel. We truly appreciate you taking the time to leave such a kind review. Wishing you all the best as everything comes together beautifully!
Very nice product
Was very nice product and goes great with the hammered brass sink.
Quick delivery of product.
22 september 2026
Antwoord van KINGSTON
Thank you for the wonderful review! We’re so glad to hear your new piece looks great with your hammered brass sink and arrived quickly.
Found the exact roduct and is working…
It was the right product and is working wonderfully. Delivery was Quick. Had to pay canadian tariff once at border. Other than that smoith sailing.
21 september 2026
Antwoord van KINGSTON
Thank you for sharing your experience! We’re so glad you found exactly what you needed and that everything is working wonderfully. We truly appreciate your support!
I HAVE A NEW KOHLER VERTICAL SPRAY…
I HAVE A NEW KOHLER VERTICAL SPRAY BIDET. THIS KINGSTON DOES NOT FIT. I HAVE A NYC LICENSED PLUMBER. NOT A FIT. I AM WAITING TO GET AUTHORIZATION TO RETURN FOR A WEEK NOW. VERY UNHAPPY.
11 september 2026
Antwoord van KINGSTON
Hi Virginia,
Thank you for sharing your feedback. We're sorry to hear about the installation difficulties you've experienced with our bidet faucet. Our support team has been in contact with you and remains available to review the installation details and assist with the next steps.
If you have any further questions or concerns, please feel free to contact our Support Manager, Javier Lopez, directly at javier.lopez@kingstonbrass.com.
We appreciate your patience and the opportunity to address your concerns.
Kingston Customer Experience Team
parts in stock…
They had the parts we needed in stock and provided excellent service.
4 september 2026
Antwoord van KINGSTON
Hi Walter, thank you for sharing your experience. We’re glad our team could assist!
Superb Customer Service
Kingston followed up with me with a phone call to make sure i received my faucet. Well built fixture.
I recommend them highly.
8 september 2026
Antwoord van KINGSTON
Thank you for your kind review! We’re glad our team could follow up and make sure everything arrived as expected.
Four hole faucet replacement.
I ordered a four-hole sink faucet that Kingston had in stock but my plumber's distributor could not find. My dealings with Kingston went remarkably well. I ordered on-line and within a week I had my beautiful high quality brass faucet and had my plumber install it. As a side note, I took a picture of my sink and gave that to ChatGPT and asked it if they could find a replacement faucet and it directed me to Kakingston (with picture and part number)--just based on a photo!
9 september 2026
Antwoord van KINGSTON
What a great story! Thank you for your 5-star review! We’re glad you found us and the perfect replacement faucet.
Product is great- exactly as pictured…
Product is great- exactly as pictured and came in timely manner
31 augustus 2026
Antwoord van KINGSTON
We appreciate your 5-star review and are happy everything arrived on time!
Customer service/ tech support was very…
Customer service/ tech support was very helpful when I didn't understand installation!
8 september 2026
Antwoord van KINGSTON
Thank you for the wonderful review! It’s great to hear our team was helpful with your installation questions.
No vacuum breaker and wouldn’t allow me…
No vacuum breaker and wouldn’t allow me to return it unless I pay a 25% restocking fee! Putting something back in inventory doesn’t cost that much!
They did allow me to return it though and waived the restocking fee so I gotta hand it to them!
7 september 2026
Antwoord van KINGSTON
Hi David,
We’re sorry for the inconvenience you experienced. Thank you for giving us the opportunity to make things right. We truly appreciate your understanding and are glad we were able to find a better resolution for you.
Kingston Customer Experience Team
Very helpful customer service over the…
Very helpful customer service over the phone! Made what I needed to work work - working around temporrary back order issues.
1 september 2026
Antwoord van KINGSTON
We’re glad our team could help get everything working. Thank you for sharing!
The brass fixtures for my bathroom are…
The brass fixtures for my bathroom are beautiful and heavy. I’m excited about the purchase and can’t wait until they are installed.
31 augustus 2026
Antwoord van KINGSTON
Thank you for your kind words, Kitty!
Exceptional Quality / Phenomenal Experience!
Our experience with Kingston Brass was absolutely wonderful from the very first contact with the Sales Consultant to the final delivery. Our Contractor said the quality of Kingston's plumbing fixtures was far above the quality of the fixtures their other customers had chosen from the big box stores, and they were very impressed with the final result, as were we!
4 september 2026
Antwoord van KINGSTON
Thank you for sharing your experience, Terry! We’re delighted to hear that our team was helpful throughout the process.
I ordered two products from Kingston…
I ordered two products from Kingston Brass. I ordered a sink faucet and a towel bar. The sink faucet hoses were too small and would not work for the hot water; the flow was a drip and the cold flow worked. The towel rod was missing the set screw. With a lot of time, effort, and energy after the contractor and plumber couldn't fix the water flow, my husband was able to fix the water flow. I contacted the company about returning the towel rod and was told I'd be charged a 25% restocking fee for a product that was incomplete. That fee was waved, however the postage wasn't. I had to pay $19.05 for postage for a product that you delivered without a part. Dealing with customer service was fine, but I would absolutely not recommend this company to anyone.
5 september 2026
Antwoord van KINGSTON
Hi Wendy,
We’re sorry for the inconvenience and frustration you experienced with your order. We’re happy our support team was able to connect with you and provide a full refund, including the shipping fee. We appreciate the opportunity to address your concerns and are glad we were able to reach a resolution. If you feel the resolution has changed your experience with us, you’re always welcome to update your review. Thank you again for giving us the opportunity to make things right.
Kingston Customer Experience Team
Antwoord van KINGSTON
Thank you for your support! We’re happy to hear you had a smooth shopping experience
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.