Kinkyplayhouse Reviews 24

When an item was out of stock they notified with an email and refunded the amount immediately. Great service.

Fast delivery and great quality. Considering other sites sell the exact same product for almost double the price... incredibly impressed.

Delivery was discrete and quick.
Wasn't damaged, the pictures are high resolution.
Only downside is there is no room to write on the calendar 😅.
4/5 only because I wanted sexy and practical, didn't get the latter.

Top quality
Highly recommend

Small compact traveler.
Wish it had a rotating head!

great to deal with, fast postage and item is exactly as described. definitely we shop with them again

Service and products were delivered fast, discreetly and everything was as expected! Thank you so much, will definitely shop here again!

Amazing service!! Received very quickly. Very happy!

Outfit had a dirty stain on it when it arrived like someone had already worn it! Not happy At all.

Fast and discreet delivery. Sizing was on point. Partner loved them

Wanted to buy the “Demon” by Naked Addiction. However, still a fantastic product if you like a thrusting dildo. Would definitely recommend. Discreet packaging as advertised and fast delivery. Recommend KP and this product.

Sent parcel to wrong address
Cost me money to get it sent to right address
Sent email and you never responded about it.

nipple pleasure

I love this site! So many products available and really easy to navigate through! Amazing service! The products came super quick in discreet packaging! Have already been recommending my friends to use kinky playhouse for their purchases :)

[Was initially nervous to order due to the brief and limited reviews here, and that the latest one was over 12 months old, but after cross referencing the reviews from their Ebay store I was then comfortable enough to give it a go]

Even with its hiccups, I am overall pleasantly surprised! Will be confidently returning in the future for its competitive pricing and product selection. See below for my detailed review.

SHIPPING/PACKAGING:
My order was lodged on a public holiday long weekend and was promptly shipped the next available business day. Packaged adequately in a black padded mailer and labeled discretely as 'LB Fulfilment,' it arrived at my door within 3 days of dispatch. Very happy there :)

PRODUCT CONDITION:
Upon opening, my singular product order arrived with its packaging dented in notably on one side (likely from its time in transit - luckily causing no product damage), a piece from it missing, broken manufacturer seals, and a 'foreign' tape seal. A very worrying experience.

For the product I did receive; I have yet to come across any quality concerns, and have not discovered any discrepancies that raise suspicion of it being a non-genuine branded product.

CUSTOMER SUPPORT:
After inspection I immediately called up customer support (during their working hours) and was met with their message bank. I did not leave a message and alternatively emailed customer support with photos of the missing part and altered seals, and requested a replacement (with the assumption I had received something that had slipped through quality control). They responded same day, apologised for the matter, and informed me that the manufacturer had removed said part due to import restrictions around button cell batteries/products. Hence also the altered seals.

This information is now communicated on their website, indicated clearly on the product listing. I am unsure if I have somehow missed this information before ordering, or if its details have been amended due to my case. Do with that what you will.

Because my interest in replacement was based on the missing part and altered seals being accidental, replacement was no longer feasible as they were intentionally supplying the product that way. Instead, customer support offered a complete refund due to my lack of satisfaction. They quickly processed the refund back through my method of payment (PayPal) without problem. Generally very satisfied with the handling/resolution of my case!

FINAL NOTES:
- Overall super friendly, understanding and responsive support.
- Great shipping/packaging.
- Seemingly trustworthy products.
- Glad to now see the product listing contains the relevant disclosure.
- Could improve/tweak website's presentation to read as more reliable/trustworthy for newcomers, including its presentation when Google searched. It inadvertently gets itself categorised into the mass of 'precarious adult toy stores to avoid.'

Review would have been 5/5 if the website had more polish/approachability.
Review is dated the day my order concerns concluded (refund confirmed - payment pending)

My husband bought me the Twitch hands free toy. I was a bit taken a back and wasn’t even sure what it was. But it’s quite literally changed my life. I’ve since used it everyday. I’ve also placed another order which arrived so quickly and is amazing. Very happy with the quality. I am sure I will be back for more.

A wide selection of excellent quality products and fast delivery. Extremely happy with the great customer service support. Would definitely purchase again from here.

Really good products and super fast delivery. Would totally recommend this store!