Kitchens plus Bathrooms Reviews 

Fantastic beautiful and amazing work done by this company I love my new kitchen and bathroom every girls dream . All went smoothly perfectly installed the fitters were lovely. I am one happier customer …. Would highly recommend to all ☺️

Contacted Kitchens plus bathrooms for a quote for a kitchen and bathroom upgrade. I was impressed with the choice of kitchen units on offer and the appliances available. It was a similar story with the bathroom. David did a brilliant design on both projects and we were very impressed with the printouts of their designs.
Once we accepted their competitive quotes Lewis ( Project Manager) ran a smooth operation which was totally seamless with no problems encountered.
We were delighted with the finished jobs in both the kitchen and bathroom and would easily recommend Kitchen plus Bathrooms to anyone considering such work.

Great service from start to finish. Looked at a couple of companies including big chain names for a new kitchen. With kitchen plus bathrooms we got exactly what wanted, the design process through to install and completion was smooth. We love our new kitchen, the quality of finish and functionality of the units, we are really impressed with. We would, and have already, highly recommended kitchen plus bathrooms.

Great service from start to finish. David went above and beyond to ensure our kitchen was exactly what we needed. Top quality kitchen, highley recommended.

Absolutely horrible experience with this company, that have took payment and then caused us no end of stress and left us without a finished kitchen. Be especially weary if you choose to go with their ‘bespoke colour service’. Note that we opted for them to also arrange the fitting for ‘ease’.

We ordered a kitchen earlier in the year to be fitted after a garage conversion (so we ordered about 4 months in advance). The designer was good, patient and we had no issues there.

At 8am on the day our old kitchen was due to get ripped out, when the tradesmen were literally pulling into my driveway, I get a phone call saying our new kitchen has failed its quality checks and there’s no guarantee that it will be ready on time for installation. No explanation as to which bits or why. Obviously hugely stressful especially with a young family and having spent so much time the day before clearing the entire thing out.

I was then called 3 days before the original delivery date to pay for the kitchen. I asked if this meant that it was actually ready and was told it was the doors and the plinths that were having to be remade and the carcass could be fitted even if the other bits weren’t ready.

Thankfully, most of the kitchen was remade and delivered to us as planned the following week, with the exception of 6 missing cabinet doors. We were promised that these would be delivered later on in the week. Only 4 of these doors were delivered and of these 4, 3 were completely the wrong size.

I was told that they would all be put on order to be made/remade straight away and promised they were due to be delivered by mid September - weeks after the kitchen had been fitted and a month after they should have been delivered. Extremely frustrating, but mistakes happen right (even if it’s several in a row).

The week following this promised date in September, I get a call to say that the date has now been pushed back to mid October. I of course was not happy about this in the slightest. I was advised ‘there’s nothing anyone can do, it’s a paint to order special order door’. This error was not our fault and I was especially angry that it’s being shrugged off as ‘oh well, you wanted this colour’. The bespoke colour option is readily offered by Kitchens Plus, it’s not like we have asked for anything above and beyond what’s offered. At this point I chose to submit a formal complaint. I was called the following day by the complaint manager who apologised and promised to see if she could speed things up. However I didn’t receive any further communication at all and had to chase once the 8th had passed for an update.

I received an email to say that she would chase this straight up. I chased again the next day as I’d heard nothing back and was told that they were recruiting that week and wouldn’t have time to get back to me until the week after ‘to get booked in’ (how is this an appropriate response to a complaint from an upset customer).

I replied expressing how angry and unhappy I was, and that we hadn’t even had confirmation that they had received the doors from the supplier as promised. I received another very short email soon after explaining that they had received the doors but were waiting for a fitter to be available.

Imagine my surprise when I get a phone call from someone at Kitchens Plus today advising that the doors had actually not been received and that it has now been pushed back AGAIN to mid November and again there is ‘nothing anyone can do because it’s a paint to order door’.

Now we are expected to just trust that these doors will materialise on the 11th and then wait even longer for a fitter to come and fit them? What should have been a summer installation - we’ll now be lucky if it’s finished by Christmas, if at all.

I am not someone who complains a lot and I understand mistakes can happen but this situation and the way it has been handled is absolutely appalling.

Avoid.

i was vtold 7 to 10 days to have a kitchen put in 7 weeks later and a load of lies still not finnished 2 handles missing iv had to take a handle to another company to finnish the job dont go with these they promise everything and dont care aslong as they get there money save your self the stress and look around

I had a kitchen installed by this company August 2025.
From the start, what can I say ? All cupboard doors edging covered in glue.advised to use microfiber cloth, after further complaint sent spray cleaner didn't work.just spent hours scraping of with finger nails.
Doors scratched, replaced yehhh,but the joiner drilled one of doors wrong hinge holes on wrong side. so had to re order replacement Doors again. Waited again now december?
Fitter came back out.I mentioned that my intergrated washing machine jumps around cupboard door bangs, rattles.I suggested not fitted correctly. Whatever he did worked couple weeks back to jumping washing machine.
LETS MOVE TO 2026 intergrated dishwasher dropped by inch from work top,?? Which then caused kitchen cupboard door under sink next to dishwasher to be pushed out After contact they said fitters responsibility I disagreed as I purchased from these people. Anyway after threatening with ombudsman Kerrisons contacted me said didnt know anything about my complaint ?? John in Customer service didnt inform them. Eventually Kerrisons sent original fitter and he said screws come loose from dishwasher ? Then couldn't get the door under sink to fit back.advised wrong size door need slightly smaller said he would order.GUESS WHAT? HE DIDNT. I chased kitchen plus they didnt know amything about it. Eventually got a new door delivered a week ago. Ive been chasing when it will be fitted.after calling emails I got a reply this afternoon from John said he chaseing fitter have answer today ?? Ive been waiting since 11th August?

BOTTOMLINE . HERE WE GO.YOU PURCHASE THE KITCHEN. THEN THEY SEND KERRISONS WHO DO THE INSTALLATION. WHO sub contract INDIVIDUAL TRADESMAN. Who you pay cash to.HOWEVER YOU DONT KNOW WHO THEY ARE OR TELEPHONE TO CALL BACK.
The kitchen fitter fitted my appliances which is why I believe issues, where I believe a plumber should have fitted.
Anyway people avoid. I so so wish I hadn't spent thousands of pounds with this company.to look at my kitchen looks amazing but its not.
If my kitchen door is sorted next as we are now in October where I think I have be quite patient. I will be taken legal action.

Cannot wait for reply on this.as other replys I have seen not on the professional side,they are very defensive.

RESPONSE AFTER REPLY.

TS12 3DT Catherine Street

To be honest all I here is someone will be in touch John in Customer service email 16.10pm on Friday 9th October.said he on it and be in touch 1st thing Monday morning. Still waiting. This is absolutely so unprofessional of company that have failed to supply satisfaction to your customer.a kitchen that have waited months to be repaired which should of been fitted right the 1st time.to high standard which never was.

From start to finish we were delighted with the service and attention to detail we received. From the home appointment which offered great suggestions and new ideas to the schedule of work from our Project Manager (Ian) was fantastic and greatly appreciated. Having a professional manage the trades and coordinate each step of our kitchen renovation took away a lot of the stress and any issues were addressed and rectified immediately. We were absolutely gobsmacked at how quickly our kitchen was removed and refitted, the team worked above and beyond our expectations. We cannot recommend Kitchens Plus Bathrooms enough and will definitely use them again. If you are looking for great products with an excellent fitting team you won’t be disappointed.

We got our kitchen done with kitchens plus bathrooms and it is honestly the best decision we ever made. The kitchen is absolutely stunning and everything we wanted for a fantastic price. The team were amazing keeping us up to date with everything and the installation process was great, very speedy and efficient. I couldn’t recommend kitchens plus bathrooms enough and will definitely be using them again for future home improvements. If you are wanting an amazing kitchen done kitchens plus bathrooms is definitely the place to go.

Around two years ago, a Kitchen Plus representative knocked on our door and persuaded us to get a quote for converting our upstairs bathroom. The original quote was £10,000 with a lifetime warranty. As we couldn’t afford it, they reduced it to £8,000 approx, promising a 15-year warranty instead. I later requested the warranty paperwork and was told they would arrange it. I still have messages confirming this, but no paperwork was ever provided.

The bathroom was installed by a single worker. After waiting 48 hours as instructed, we discovered the new shower was unusable due to virtually no water pressure. We had only been told the pressure would be “less,” not that the shower would barely work. As a result, we have been unable to use our approx £8,000 bathroom for almost two years.

Kitchen Plus told us the only solution was to pay extra for a pump. Recently, we finally had the recommended plumber install one, costing us even more money. The pump then started buzzing every 15 seconds, and water leaked through the ceiling into the room below, causing damage and creating electrical safety concerns.

“”When I contacted Kitchen Plus about the promised 15-year warranty, they denied ever offering it and said that because the representative no longer works for them, his promise was not valid—even though I have written message evidence.””

In total, I have spent nearly £9,000 on a bathroom that still doesn’t work properly and has caused significant stress, inconvenience, and additional expense. This has been my personal experience, and I hope future customers carefully obtain all warranties and promises in writing before proceeding.

Great experience from start to finish the contractors were a great bunch of lads. Very efficient and polite. One small miscommunication from the surveyor but very quickly resolved. Would recommend this company to anyone looking for a easy, fast and efficient kitchen process all done in ten days.

This review is about initial quote only for a bathroom fitting. After calling I was booking in for someone to come home and provide a quote. This person came in and was here for over 4 hours with a laptop set up measuring and re measuring and talking and talking. I had a very clear idea of what I wanted, the work was for a shower only, cladding in wet zones only so no bath or tiling was quoted. After 4 hours I started to press to finally reach the quote and it came to 22k! I was told 3k would be paid to the fitter so I was horrified at the cost of materials. When I said I couldn’t agree to this price he then tried to call his manager to begin what believe would have been the negotiation stage of this call. At this point I had to ask the person not to make the call, I was feeling under pressure to make a huge commitment and I needed to think about it. I had another company come and quote 5k for the work. I then received a call from this company asking what I thought. I explained how I found the whole process and the cost was too high. He went on to tell me that it’s not just my bathroom, they have new showroom and staff that need coasts to be covered for too… I did not realise my bathroom fit needed to keep bills paid directly. Awful high pressure sales tactics, I was in a position to have th bathroom fitted asap if they had come in and not pressured or quoted so high

Had chris out to design a new bathroom for me,he was very friendly,well-spoken and went above and beyond to help me get my dream bathroom

Dean the designer came out to my property to design our kitchen and bathroom and was very friendly and we are very happy with the service he provided

Unfortunately, my experience with my kitchen purchase from Kitchen Plus Bathrooms was very disappointing.

When I visited the Team Valley showroom, I specifically told the salesperson that I wanted a pocket door for my butler's pantry, just like the one on display in the showroom. I was advised to confirm this with the surveyor during the site survey, which I did.
During the survey, I also requested a few changes to the units, including moving a spice rack to another larder because I understood the pocket door design wouldn't allow one in the butler's pantry - which they did moved.

On the day of installation, I immediately noticed that the wrong door had been fitted to the butler's pantry. When I raised this, I was told that the door matched the technical drawing.
My concern is that, as a customer, I'm relying on the expertise of the sales team and surveyor. Kitchen design drawings are not something most customers can easily interpret, especially when it comes to technical details like the difference between a standard hinged door and a pocket door. That's why I made a point of discussing my requirements in person with both the salesperson and the surveyor.
What disappointed me most was how my complaint was handled. Rather than considering the conversations I had with their staff, the response focused solely on what was shown in the drawings. I felt that my concerns were not genuinely listened to or investigated, and it seemed that the accounts of the company's staff were accepted without considering my perspective.

As a compromise, since I was told the pocket door could not be installed, I requested that two spice racks be fitted in the butler's pantry, as shown in the original photo. I was then asked to pay more than £300 extra for these, despite this being presented as a "discount." Given the circumstances, I found this very frustrating and felt it was an unreasonable resolution.

I'm sharing my experience so that future customers understand the importance of checking every detail on the drawings, even if you've discussed your requirements in person. Clear communication is essential, and I hope the company improves both its design confirmation process and the way it handles customer complaints.

On a positive note, I also purchased a bathroom from Kitchen Plus Bathrooms, and I would highly recommend my installers, Nathan and Tony. They were professional, skilled, and a pleasure to deal with throughout the installation. They will be returning for my existing bathroom renovation.

We have used Kitchens Plus before to fit a new bathroom for us and we were that impressed with the work that when we wanted to get a new kitchen, it made perfect sense to us to use Kitchens Plus again for this.

When we got the bathroom done, the designer who came to the house was called Andrew Keegan and we thought the professionalism and knowledge of everything he did was second to none and so much so that we specifically requested Andrew to be the designer for our kitchen.

The design process for the kitchen was excellent and Andrew helped us design a kitchen that we absolutely love, going through everything that we would need to have done. However, the final cost that Andrew gave us was quite a bit less than the actual cost of the final kitchen. Certain things weren't costed for which should have been and we ended up paying separate for this.

The install went very well and all tradesmen were very polite and never left any mess although the plumber did crack the backdoor step which is fine as accidents happen but it was the fact that he never told us and left us to find out for ourselves. My mam is 71 and if she had of tripped on that who knows what would have happened. The plumber did come back and fix the step but it took about 2 weeks for him to come back and do it. Apart from that, the install was excellent and the person who actually fitted the kitchen ( sorry I can't remember his name ) was brilliant and so skilled at the work he did and stayed late each day as well, very professional. All the tradesmen were professional though and we have been left with a kitchen that is amazing and we absolutely love it and I would highly recommend Kitchens Plus.

The project manager for Kerrison Facilities and Installations Ltd Ian Seymour made sure everything ran smoothly and he was excellent and kept in touch every step of the way and the professional way that he sorted out the backdoor step for us took the pressure off us. We knew we could just relax while the work was getting done thanks to Ian and also Lewis. John Howourth made sure everything ran smoothly from the kitchens plus side of things and was invaluable to making sure that things got done and regularly checked up on how it was going.

This was an excellent job done by everybody involved and my mam absolutely loves her kitchen and we would highly recommend kitchens plus. The next home improvement we want done is windows and we will definitely be looking at kitchens plus.

We recently had a new kitchen fitted in our youth project. Excellent service and great communication from The sales and design team and kitchen fitters. I was kept informed at every step of the way. Everyone was friendly whilst providing a service to a high standard. I would definitely recommend and use this company again.

From start to finish every one was,helpful and polite,they made feel at ease,Ian and lewis,electrician lee,plasterer lee,plumber Ainsley and the two young lads were polite,Neil the fitter did a marvellous job,he explained things and made me feel at ease,a good grafter,and very polite,kitchens plus,were very polite too,and John who i spoke to on the telephone was helpful and polite,100% to each and every one involved,I would recommend kitchens plus to friends and family,

Well informed about times when different trades would be coming.

We have never had a kitchen fitted before, and didn't know quite what to expect. It's a daunting prospect to have your house taken over by a team of workmen and not know if it's all going to work out as we hoped.
However, we needn't have worried.
We decided to go away for a holiday and Kitchens plus Bathrooms were happy for us to do so. They had contact numbers for our sons, and liaised with them when necessary, but basically got on with the job.
We are absolutely delighted with our new kitchen, its everything we hoped for. All of the staff were professional, friendly, willingly answered every question, listened to what we wanted, were always available and are a great bunch of people. Lewis and his team, Ian, Scott, Stephan, Grant, John, Niel - every one of them is worth a mention and we would recommend anyone considering a new kitchen to put their trust in this company. You won't be disappointed!