Kits26 Reviews 35

Avoid. Ordered 3 jerseys, one arrived. Customer service so poor and still waiting for a refund on jerseys that never arrived (apparently out of stock but still selling on the website).

Would not order from Kits26 again.

I ordered a football shirt for the World Cup, but delivery took forever, so I ended up buying the original shirt from Adidas in the end. As the shirt from Kits26 was not yet dispatched I asked for them to cancel my order, but was told this would not be possible. I was then given a tracking number as proof that it had shipped, but that just showed "submitted for shipment", but it took another week or so until it was actually shipped.

The most frustrating part is the customer service. I have been trying for days to get the item returned, but I am just going around in circles with them offering me first 30% discount on another item if I keep it, then 50% refund for the current one and then again 30% discount for another item. At this point I don't want anything to do with them anymore and just return the item, but I keep getting the same auto generated emails again and again.

I would not recommend ordering from them, it's the same quality you can get on other Chinese websites for a third of the price.

Brought 2 England tops home and away they fit perfectly for me I would recommend. Absolutely nothing wrong with them . Perfect 👌

The jersey was really good when It arrived the quality and fit is really good also there’s a variety of different kits for any team you want and the price is really worth it don’t see why wouldn’t you buy it . The delivery is about 3 weeks if you get a custom jersey if not be around 2 weeks but definitely worth the wait 5 stars from me .

I order mine last week and still hasn’t come and emailed me recently tha the jersey I ordered if sold out and waiting for a restock it was the Liverpool third kit with Isak 9 on the back and I got an email way before that it was ready to be shipped and delivered I tried to ask for a refund and they never got back to me 🤬🤬

Update so after saying I can't get a refund my items are not in stock and what shirts would I like instead, but still won't give me a refund. An absolute joke of a company

Ordered three shirts but after reading reviews of the delivery time taking weeks and how the size of the shits are not true tried to cancel within 1 hour of the orderer being placed. Was told I was too late as the order had been processed, when I receive the items I will update with delivery time should be quick as it was processed in under an hour. Will also comment how far out the sizes are. Have contacted PayPal for assistance.

Brought a few shirts of them, amazing quality the sizing you should always size up but that being said the player version and the normal version is great the quality and speedy delivery.. I had a problem with two other shirts sent them over the pictures more than happy to help and they sent out new shirts.

Extremely helpful team at Kits26. I wanted a shirt that wasn’t on their website and they went out of their way to source exactly what I was looking for. They replied to emails quickly and when the shirt arrived, the quality was absolutely brilliant. They could charge more and still be an absolute bargain. Brilliant service - delivery took a little while but for a custom shirt that would have cost a hell of a lot more otherwise, I have no complaints

Really bad sizing - my husband is usually L and XXL didn’t fit him. Be cautious when buying as the cost of returning an item that doesn’t fit, is the same as the actual top. And the return is at your own expense.

Ordered 2 home Netherlands top also a home Nigerian top. Two came can't complaint about the quality they are amazing, but still one shirt missing. I've been in contact with kits26 got a new tracking order that ended up being stuck at customers, I raised this concern then got told the next day that it's been delivered. Which is hasn't, such a shame because the 2 I did receive at quality, I use to use clubretros but they've disappeared, now I have to go & find another site because kits26 seem like there trying to con me out of my third shirt that I paid for lm

Review for kits26.com
I ordered a football jersey from kits26.com several weeks ago, expecting prompt delivery based on their advertised “fast worldwide shipping” and positive customer service claims. Unfortunately, the item never arrived, leading to a deeply frustrating and suspicious experience that I strongly advise others to avoid.
After the expected delivery window passed with no updates or tracking information, I contacted their support team multiple times via email and other channels. I received no response whatsoever. This lack of communication forced me to initiate a dispute through my bank to recover my funds.
Shortly afterward, I was contacted via WhatsApp. The representative asked for my order details, promising to “reorder” the item — but only if I first closed the active dispute. I declined and instead requested a full refund. A couple of days later, they responded claiming there was an ongoing PayPal dispute preventing the refund, and again insisted I close it before they could process anything.
This was particularly alarming because I never paid through PayPal — the transaction was made directly via card. The insistence on closing the dispute before any resolution, combined with the false information and earlier radio silence, raises serious red flags about their practices.
I have since reiterated my request for a full refund under applicable consumer rights and will pursue it through my bank if necessary. As it stands, I have neither received the product nor my money back.
Do not order from kits26.com. The combination of non-delivery, unresponsive initial support, and manipulative follow-up tactics strongly suggests this is not a reliable or trustworthy company. Save your money and shop elsewhere for football kits. I regret the purchase and hope my experience helps others avoid the same loss.

I have always used DHgate for years now but saw kits26 advertised on TikTok so I thought I would try them. I ordered the new Arsenal jersey and requested the gold premier league patch on the arm, it took almost a month to be delivered. When i got it it had the incorrect patch on the arm and part of the front of jersey sponsor was peeling off. I have messaged them and got no response back. Very poor service and will not be buying off them again. Never had any issues with DHgate and should have stuck with them.

Great products, service and price

Will be using again. I want unsure when I first saw this company being advertised but it has been so easy and saving money helps too

I was sceptical about ordering these as I’d never heard of them before but seen them on a Facebook ad and thought I’d give them a try. I usually buy genuine kits for my son but wow these are amazing, I can’t fault them at all. My son is over the moon with his 3 new kits and for a fraction of the price we would have paid for genuine ones. You can’t go wrong. Safe to say we will be ordering from these from now on. Arrived within 3 weeks too so not too bad. Highly recommend

Kits26 is a great website. Their customer service replies in minutes and their jerseys are unreal. Definitely recommend buying from here!

Very nice customers and good quality

I placed an order for the world cup away kit, as being someone who has always been faithful to the club and purchased through the official stores, I have finally had enough of the ever increasing prices, so after a bit of research found Kits26.

As I say, I ordered the WC England away kit, with printing for my 8 year old son, at a third of the ‘nike’ price.

The shirt has taken 2ish weeks to arrive, but I am blown away by the quality, with matching numbers front and back of the shirt and also the shorts. The socks are not quite an exact match but £30 over upwards or £100 (if buying shirt/shorts and socks) the I can live with that.

Its yet to be washed etc but presently, all seems great!!

I’ll be returning at the start of the new premier league season.

Cannot recommend enough!!!!

Very nice Customer service, Great quality on the shirt and the customer service does their best to help the client. Definitely worth it to order!

Do not use. Ordered items 2 items, received 1 which was terrible and no update on the other item despite 4 emails and WhatsApp messages. Don’t order use this company - takes the same length of time as DHgate, quality is no better and impossible to get a response

Update: Order is shipped after we had contact. Will update later.

Been waiting 4 weeks, didn’t receive anything, service is terrible, since I asked for a refund there is no communication anymore. Probably lost my money, for me this is a big scam!!!