Kiwiandco Reviews 

I made two separate purchases from Kiwi. First time I bought one of the cardigans which I fell in love with, and then bought another colour which seemed to be smaller size. I reached out to customer support and had a great experience - Emily was very helpful, she asked for pictures and offered advice and/or exchange. I decided to keep my cardi as it will definitely loosen up a bit. I’m sure I’ll be coming back to get it in another colour 🫣👀

Sent the wrong colour. The wool is bad quality, the stitching is gappy uneven and loose. The cardigan is not at all worth £60, it looks like a child made it. It took forever to arrive. It is obvious that no care has gone into this order at all, please do not buy from this shop. It is knitted so badly and the cardigan looks atrocious. Nothing like the pictures. Very bad quality

Absolutely amazing company. Love the care that is taken in how the items are packed. The quality of the clothing is outstanding. The customer care and service is excellent. I highly recommend this company to everyone.

My third time buying from Kiwi & Co and their service and generosity never fails to amaze me. Managed to bag myself the new cardigan before it sold out today, and I already know the quality will be as good as my others🩷🙈

Could not recommend them enough the sweetest girls who will always make sure to sort you out with whatever it is you need. Such pretty pieces I could just have everything if I could and the hugs and kisses are just beautiful in every colour. Defo worth it!!!!💜💜

I love this brand and their tiktok lives the girls on there are so so lovely always so so helpful. Love their sample sales received my most recent order of some accessories and everything was packaged lovely.

This company is amazing!
The girls are so lovely, they’re all really helpful & knowledgeable about the items.
I have bought some accessories and knitwear and really happy with the quality!

Will definitely be buying more!

The best company ever! Clothes are great quality, the girls at kiwi are so lovely and do the best lives. Always amazing deals and giveaways, super easy returns and refunds if needed! If anyone needs an outfit I recommended kiwi to them first! The 12 hour live was so fun for everyone to watch and participate. Thank you so much for all my stuff girls love it all.

Loveeee this brand and all of the girls behind it! Such amazing clothes and the coziest cardigans!!

Love Kiwi and co so much! Fast delivery and Items such good quality! 🌸💕

Totally unprofessional!
I ordered a skirt size S ( 6) and they sent me an M, saying the skirt has a stretchy waist and it should be fine.
As a note, on their website they sell it on sizes S, M, L and they have a size chart where S is for size 6 and 8 and M is for sizes 10 and 12.
Very disappointed! please avoid.

Absolutely over the moon with my new dress - issue with confusion over shipment was quickly and efficiently resolved by the team - lovely girl I spoke to. I will definitely be ordering again! xx

Dreadful returns policy. Cannot return for money, only exchange or credit note that lasts for 6 months.

Have had my credit note for 6 months in the hope something will come up that I like, as sizing is terrible cannot order any more dresses as based off first order it would be a waste of my time. Cardigans are one size fits all, doubt that will fit either but seeing as they have very little stock and never update it I’ve had no choice but to spend £63 on a cheap cardi or lose it all together.

Quality of items is very poor, sizing is off. Wouldn’t bother if you’re a size 12 or upwards.

Absolutely do not recommended

The size range of this brand is absolutely terrible! Size 16 just about fits a size 12. Horrible customer service too. I hope they get banned.

This company's return policy must be unlawful but they get round it by telling you in advance in very small print. The dresses were awful, really expensive and now stuck with them. Truly awful company. Please don't go anywhere near them until they change their return policy.

1st issue: I wasn’t happy with 2 out of 4 items, and asked to return, I was told that they don’t issue refunds, only exchanges. This isn’t acceptable as we’re unable to view items in person until they’re delivered. 2nd issue: one of the cardigans that I ordered is now all shabby/fluffy compared to when it was delivered. It now looks cheap and worn after wearing just a handful of times. It has been washed by hand once as per the care label. I have since had another cardigan shipped out, and I’ve been asked to return the faulty one, no label provided for return, I need to request the refund for shipping.

Items and sizing wrongly described online and then you have to pay for return postage

Quick delivery and a beautiful, well fitting jumper. I've ordered a few items from kiwi and Co and I'll definitely be back for some more 😃

I wouldn’t recommend buying from this brand at all. I received a shipping confirmation on the 19th of May with tracking details for Evri, which never updated. After 10 days of waiting, I emailed customer service who then sent me tracking for Royal Mail instead. They had originally lied about the shipment date and they didn’t ship until the 24th. I then received my parcel 16 days after purchasing. The quality of the products were shocking. It feels like they were posted from Temu or Shein, but I paid 5X more for the product. You can’t return the products for a refund either. It’s all just bit of a scam to be honest. Customer service stopped replying to my emails.

I ordered two of their cardigans and the design is nice but the quality is shocking- these are not warm cosy cardigans, I have better from H&M and Primark. They market their cardigans as one size fits all but this isn’t true. One of the cardigans was fine and the other was absolutely tiny- I’m 5’6 and a size 10 but the sleeves were way too short. I asked them to exchange for a larger size and then spent the next 3 weeks sending emails back and forth until the issue was resolved. Weighing up quality and price, their products really are extortionate. I would return if I could but they only offer store credit.