CarInspect (Canada) Reviews 83

Great job on my car! Very professional service. I highly recommend Car Inspect.

My first time using such a service and it was money well spent! The mechanic (Raphaël) scheduled the inspection time directly with the sales person and did a thorough inspection including taking the vehicle for a test drive, connecting a scanner to look for trouble codes, and checking things like the battery voltage. He even went through the carfax report provided by the dealer and noted a possible item of concern. Lots of pictures and a walk around video in the report. Called right after the inspection was complete to go through what he found and to elaborate on what was in the report. The vehicle had a number of issues that the dealer hadn't disclosed including a couple major issues which saved me a lot of money and future headaches had I gone through with the purchase. I would like to have Raphaël do all of my pre-purchase inspections!

I had a great experience with Bryan R. from Carinspect! He did a top-notch job inspecting a car I was thinking of buying. He was super thorough, honest, and detailed. Bryan caught things I never would’ve noticed on my own and explained everything really clearly. If you’re on the fence about using an inspection service, definitely go with Carinspect and ask for Bryan. He’ll give you peace of mind before you buy.

Phenomenal experience with Rommell and CarInspect, HIGHLY RECOMMEND!

J’ai apprécié le service rendu par l’inspecteur Mehdi.
Les délais ont été respectés et le rapport était bien détaillé.
J’ai demandé que l’inspecteur me rappelle et il l’a fait rapidement, me donnant les explications dont j’avais besoin.
Merci beaucoup!

Carinspect was Key
Bryan used his expertise to give me key information about a used vehicle I was looking at buying. Brian was clear concise and social. he gave great advice. He uncovered key issues that were not apparent. This was the driving factor behind my decision. The online report was incredibly useful and gave evidence behind Bryan's conclusions. It was all transparent and clear. I will definitely use this service again when considering large purchases such as a car - spend a smaller amount of money to avoid a bigger problem.

Very thorough and professional inspection with a comprehensive report and complementary verbal report accompanying it with simple explanations to asked questions using language that was easy to relate to, explaining potential consequences and benefits.
Even thoigh the sale fell through, i am very satisfied with this service, the inspector, and would use their service again.

Company was responsive and Israel did a great job. He found issues with the car I was looking at and gave an honest opinion

It was simple and effective. I went on carinspect website and booked the PPI in a minute and there was a mechanic already available for the next day. Quinn, the mechanic, came over and did the inpsrction and confirmed the car was in great shape, just noting maybe brake pads would need to be replaced soon. Quinn called me right after his inspection to share his findings and confirmed the car was a good buy.
I went ahead with he purchase and the car has been smooth so far. Definitely recommend carinspect service!
On top of all that, they offer a free 3-mo warranty, which covers the basics of powertrain.

Will give zero if possible. Worse experience ever! Canadians do not use their PPI. I'll share my experience with their bad scheduling, unavailable customer support and ability to ignore the asks.

I booked the inspection on around Monday midnight, hoping next day Tuesday someone will perform the PPI, even called their support at 9:00 am in the morning informing if they can put on urgency . Support mentioned they will let the inspector know. Typically car inspection is done within 24 hours of assignment. At 11:00 AM inspector gets assigned. 7 hours pass by "NO COMMUNICATION" , neither to me nor to the dealership. When salesperson informed me, no one contacted, tried calling support and guess what support office is closed. Left a email, Left a voicemail that assigned inspector is no where to be found. Asked for refund due to their scheduling and logistic reasons. Even asked for escalation.

Wednesday in the morning I hear back on the email that inspection is completed within 48 hours from assignment (24 hours became 48 hours) and that Car inspector left a voicemail to the salesperson. Support mentions they'll be monitoring the situation. I left a msg to salesperson to followup. Salesperson confirmed the car inspector never contacted him and has only left the voicemail this morning. On top of it, the car inspector tells the salesperson he is too busy and he doesn't has availability to come any other time today nor tomorrow. Even though I told the support to inform car inspector that dealership closes at 7pm. This car inspector books it for 5:00 pm in the evening to do the inspection in dark .



At 5:00 PM this assigned inspector again changes the appointment (with everyone waiting at dealership already) I again tried calling and leaving the voicemail at support line. Guess what, no one picks as support is closed. The time he changes now is Thursday to 4:50 pm and 7:50 pm The dealership closes at 7:00 pm. At this point, the window is hitting the 72 hours. They turned a urgency and their fake promise of 48 hours into a week long project.

This Company support is bad, didn't escalate the request, Car inspector never did the communication, no one cared about the urgency, On top of it, when I asked for refund before they scheduled the appointment as it won't meet their 48 hour promise it just got ignored.

Sebastien, my inspector, was timely and communicative through my whole experience. The report came fast after the inspection, he also called and answered some questions I had. Great experience and he was a great inspector!

Communication with CarInspect was impecable. I asked for their Services from Vaudreuil-Dorion, with the seller of the car being in Longueuil. They communicated very well with the seller and planned everything in advance. The inspection was very detail oriented, and every issue of the car identified. The report included very insightful remarks. I bought the vehicle after having the confidence in the state of the car. I would recommend CarInspect to anyone buying a car, especially from a private seller.

I booked a CarInspect pre-purchase inspection based on the way the service is described on their website (mechanical, functional, and visual inspection, including a road test). In practice, the inspection was largely visual and lasted under an hour. The “road test” consisted only of minimal movement in the parking lot, with no driving at speed or on public roads. While the fine print later explains various limitations, the overall marketing creates expectations of a more thorough evaluation than what actually takes place. The inspector was polite and the report was delivered, but I would strongly recommend that buyers understand that this is a limited visual assessment rather than a traditional mechanical inspection. Not really worth it.

Great and quick service. Very caring customer service.

Great service, takes the hassle and worry out of the inspection process! My inspector Aaron called me post inspection and gave me all the the details of what he found. He was patient and courteous answering all of my questions. I highly recommend these guys when you are purchasing your next vehicle. Definitely value for money! Thanks guys!!

Très décevant au final et très cher pour ce que c'est.
Trouvez vous un garage de confiance pour l'inspection qui passera la voiture sur un lift et regardera vraiment en détail.

Loic D avait pris rendez vous avec le vendeur un vendredi après midi et a repoussé l'inspection en fin de journée.

Le rapport est clair avec suffisamment de photos.
Aucune remarque alarmante.
Dans la rapport tout est correct avec des marques vertes sauf une baguette sur la portière de coffre.

Le jour de la prise de possession, les surprises:
- je me rends compte qu'il y a de l'eau dans le coffre suite à la pluie de la veille.
Le joint de contour de porte n'était pas entièrement en place et pouvait donc laisser passer de l'eau. Simple a remettre en place, mais non détecté lors de l'inspection
- le feu arrière gauche a un problème de lentille qui se décolle et la pluie rentre dedans. C'est tout de même 400$ à remplacer. ( voir vidéo )
- les étriers de frein avant sont rouillés, et les disques avant et arrière sont piqués par la rouille. Apparement ils sont à changer et c'est un 1000$ de plus au bas mot.
- Le liquide de refroidissement est en dessous du minimum dans le reservoir.

Je me dis que si l'inspecteur a laissé passer cela qu'en est-il du reste et combien ça va me couter ?

The mechanic came and inspected the car last year, and I ended up spending a couple of thousand on car repairs. Wouldn't recommend this

Not only did these geniuses miss multiple items that I am frankly stunned by, but when I pointed it out and asked them to make it right, they offered a bribe of half of the fee I paid them in exchange for me not talking about how incompetent they are online.

If you're looking for an inspection team that knows what they're doing, go with anybody else. Literally someone off the street would be better.

And to the person who will inevitably read and respond to this - I'm so glad you got your dream job.

This company is a fraud; as explained in other reviews, they advertise pre-purchase car inspections but don't tell you that the inspection has no legal effect; as required to transfer ownership here in Ontario, Canada. Nor do they tell you that they don't give refunds, but they do demand cash up front.
After being conned out of $200 by these thugs, i had to immediately book another, legal, pre-purchase auto inspection at Canadian Tire for $200 in order to purchase my car. Don't get cheated by these con artists like i did.

Be carefull from this company in Montreal. The agent explains in the phone that inspection is completed with full report. The web site asks you to pay in advance. Then the technicien calls you to come make inspection and will explain you it's just a visual inspection without any machine after paying your money. When asking for your money back they refuse any refund without giving you any services