The roller shutter arrived when expected in good condition. There were no printed instructions for assembly/installation but I found these, in English, on the Knall website. I had some difficulty foll... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We are very pleased with our exterior, electric roller shutters. They are ideal for added security, insulation and privacy to our summerhouse. The customer service with this company was fabulous. I... Toon meer
Bedrijf heeft geantwoord
I recently posted on here that I had not received any communication from this company in relation to my order. However the emails were going to my spam mail box. Also the items received were the wrong... Toon meer
We ordered some roller shutters which last week arrived in a van. The online ordering system is very easy to use and if you read their instructions they tell you exactly how to measure (ie that the si... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a direct distributor of window roller blind systems, awnings, pleated blinds, roof roller blinds and window accessories of the largest renowned manufacturers. We work only with the best! The blinds we offer meet the highest world standards, they are produced only in European factories.
Contactgegevens
23 Farrier Lane, LE4 0WB, Leicester, Verenigd Koninkrijk
- store@knall.co.uk
- knall.uk
4,0
Goed
110 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Fantastic product and service
Fantastic product easily installed and delivered quickly. I was impressed by the service received
7 juni 2025
Shutter is great
Shutter is great . However lacked instructions, link to video did not work, and hard to assemble. But looks nice at a good price and very happy overall
18 december 2025
Antwoord van Knall
Thank you so much for your feedback! We are thrilled to hear that you are happy with the final look and the price of your new shutter.
We sincerely apologize for the issues you encountered with the instructions and the video link. We aim for a smooth experience for all our customers, and we are currently updating our materials to ensure this doesn't happen again.
If you are still facing any difficulties with the assembly or have any questions, please contact us directly. We are more than happy to provide any additional guidance or technical support you may need.
Best regards,
The items arrived and on time and all…
The items arrived and on time and all worked as expected.
17 november 2025
Antwoord van Knall
Thank you and King Regards ;-)
Electric window track
I purchased an power window teackand it's great quality. The whole process from start to finish was so easy. Supportive and great communication.
15 november 2025
Antwoord van Knall
We love to hear it! ⚡ Thanks for the shoutout regarding our quality and support. Safe driving and enjoy that smooth window operation!
Fantastic quality product
Fantastic quality product, made to order. I ordered the exterior Venetian blinds and I can’t fault the quality of the product and at a great price for this usually quite specialised product.
The process was all on line, a little clunky at times but to be honest I got the extra help via email quickly when I needed it.
They are made in Europe but I was kept up to date with the progress and the lead time was quite reasonable.
Really happy with everything.
23 oktober 2025
Antwoord van Knall
Thanks for the 5-star review! We're so glad you're happy with the craftsmanship of your made-to-order blinds. We'll keep working on making our online process as seamless as our email support. Thanks again for your support and your patience during the shipping process from Europe!
Communication was good
Communication was good, product fits and works great, looks good too.
19 september 2025
Antwoord van Knall
Thanks Stephen! 😊 Glad everything worked out well, and best regards to you too!
What a great company
What a great company, they made and delivered my shutter. Top quality, I don’t often leave a review but this was needed. Thank you
14 september 2025
Antwoord van Knall
Thank you, William, for sharing your experience. We’re genuinely pleased that your shutter arrived exactly as expected and that the quality met your standards. It means a lot, especially since you don’t usually leave reviews. Your feedback helps others feel confident when choosing our made to measure products.
If you ever need assistance or plan another order, we’re here to help.
Fed up with emails wanting a review…
Fed up with emails wanting a review from me. Kept deleting them but had enough now! I did order from them but was refunded as they wouldn't deliver to Channel Islands.
6 september 2025
Antwoord van Knall
Thank you for sharing your feedback, and I’m truly sorry for the inconvenience this situation has caused.
These review reminders are generated automatically by the system, and unfortunately we’re not able to stop them individually once an order has been placed. I understand how frustrating that can be, and I apologise for the unwanted emails.
Regarding your order, we genuinely wish we could have delivered it to the Channel Islands. Sadly, our couriers do not support deliveries to that location, which is why your order had to be refunded. We know this is disappointing, and we’re sorry we couldn’t complete it for you.
If delivery options change in the future, we’d be more than happy to assist you again.
Antwoord van Knall
Thank you very much, Mr Leith! We’re delighted to hear that you’re happy with the quality of our products. Your satisfaction means a lot to us!
Samples took forever to arrive
Samples took forever to arrive
Emailed them for a price heard nothing
They obviously don’t want an order for a 6 mtr awning
3 september 2025
Antwoord van Knall
Dear, Glen
We’re sorry to hear you were disappointed with the delivery time of your free samples. Please note that no purchase was made — you only ordered free fabric samples to help choose a product. We always encourage customers to contact us directly for a full quotation or assistance before ordering.
Kind regards,
The Knall Team
Lots of choice,good company
31 augustus 2025
Antwoord van Knall
Dear,
Thank you for your kind words! We’re delighted to hear that you appreciated the wide range of products and had a good experience with our company. Your satisfaction is our priority, and we hope to welcome you back soon for your next made-to-measure purchase.
Kind regards,
The Knall Team
Very good service and quality would…
Very good service and quality would order again 👍
4 augustus 2025
Antwoord van Knall
Dear Mark thank you so much for your kind words! We're glad you’re happy with our service and quality.
Good Product, but hard to get detailed information
This seemed to be just what I wanted to shield a kitchen window, but I needed to install it to operate from outside instead of inside. I needed detailed dimensions to see if my proposal was sensible, it was a bit like drawing teeth.
In the end I took a gamble and ordered one and found that it did do what I wanted, but this was no thanks to the support team.
4 augustus 2025
Antwoord van Knall
Thank you for taking the time to share your feedback. We are very pleased to hear that the product works well for your needs and that it delivers the functionality you were looking for. At the same time, we are sorry that you found it difficult to obtain the detailed information you required before placing your order. We always aim to provide clear and helpful support, so your comments are very valuable for us and will help us improve our service. We are glad that, in the end, the product met your expectations, and we hope it will serve you reliably for a long time.
Thank goodness for Youtube video instructions
The roller shutter arrived when expected in good condition. There were no printed instructions for assembly/installation but I found these, in English, on the Knall website. I had some difficulty following the instructions and sent an email asking for help. I got a quick and courteous reply in good English. At first the reply failed to help but I was given a link to a Youtube video which explained what I needed. The end result is good
20 september 2025
Antwoord van Knall
Thank you very much for sharing your experience! We are glad to hear that your roller shutter arrived on time and in perfect condition. We always do our best to provide clear installation instructions, and we appreciate your feedback about this. It is great that our team could support you quickly and that the YouTube video turned out to be helpful in completing the installation. We are delighted that you are happy with the final result and hope you enjoy using your new product for many years to come.
The chap I was dealing with was…
The chap I was dealing with was extremely helpful and stopped me from making a costly error. Great customer support.
Have yet to have the shutter nstalled but looks to be of excellent quality.
11 juli 2025
Antwoord van Knall
Thank you for your kind words! We’re delighted to hear our team was able to help you and prevent a costly mistake. We hope the installation goes smoothly and that you’ll be just as pleased with the quality once it’s in place.
The shutter is well made and was…
The shutter is well made and was delivered within the set time frame. The installation instructions were okay but could probably have a little more detail, particularly on unpacking and what to be careful of. Altogether a good company to deal with.
20 juni 2025
Antwoord van Knall
Thank you for your feedback! We’re glad you’re happy with the shutter and delivery. We’ll certainly take your suggestion about the instructions on board to make them clearer in the future.
Sinere apology
I recently posted on here that I had not received any communication from this company in relation to my order. However the emails were going to my spam mail box. Also the items received were the wrong size, that again was our fault so I do apologise to this company for any issues caused.
14 augustus 2025
Review zonder uitnodiging
Good quality and well made and quieter than anticipated.
Due to other commitments I have only just installed the shutters which I ordered back in January of this year. The installation was in a narrow cellar door to prevent the grandkids from falling down the stone steps as the down stairs toilet was adjacent this door (couldn't fix a normal door due to restrictions). I thought they were well made and good quality. They were also a lot quieter than I anticipated. As a warning to others, ensure that when adjusting the stop positions to use the correct adjustment position, as working in a dim light and head torch I inadvertently adjusted the up position when I should have adjusted the down and got myself, and the shutter, in a bit of a mess! My only bugbear was the wall switch which didn't fit on a standard UK back box. So I bought a toggle switch from the local electrical retail for less than a tenner. Otherwise excellent bit of kit and would, if needed, buy again.
14 februari 2025
Antwoord van Knall
Thank you so much for your detailed and thoughtful feedback!
We’re really pleased to hear that you found the shutters to be of good quality and quieter than expected — it's always our aim to deliver products that exceed expectations. It’s great to know they’ve served a very practical and important purpose in your home, especially in keeping the grandkids safe in such a tricky spot!
We truly appreciate your tip regarding the stop position adjustments — working in dim light can definitely make things more challenging, and your experience will surely be helpful to others considering a similar installation.
As for the wall switch issue, thank you for bringing it to our attention. We'll certainly review this for future improvements and provide clearer information for UK installations. We're glad you found a simple workaround in the meantime!
Should you ever need another solution or wish to explore more options, we’d be happy to welcome you back. Thanks again for choosing our product and for taking the time to share your experience!
Great but after care needs improvement. …
The product and price is fantastic unfortunately I have emailed them a few times asking a couple of questions and had no reply.
I would like to purchase a multi channel remote and is strap on the roller broke, and asked for a replacement but know response.
But still a great product.
28 maart 2025
Will be purchasing more
Very pleased with the quality and price, they’ve transformed the room and will buy again.
15 maart 2025
Antwoord van Knall
Thank you so much for your kind words! We're thrilled to hear that you're pleased with the quality and price, and that our product has transformed your room — that's exactly what we love to hear. We look forward to having you back again soon! If you ever need any help or advice with your next order, we’re here for you. 😊
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