Great products, high mushroom and vitamin content. It helped me recover from a serious accident, gain back my strenght and fix my ruined digestive system. It took a while to figure out what my body is... Toon meer
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Trustworthy company - I have now subscribed to both their hair/skin/nail gummies and their vegan omega 3 gummies as they are the best that I have tried. The subscription model is okay but I would like... Toon meer
Bedrijf heeft geantwoord
They spam you non stop yet don't reply to emails. Emailed support on 15th Jan, no reply still. Their website has 35% off code written everywhere. It never works because this company is always on sal... Toon meer
Bedrijf heeft geantwoord
Never had a problem it is very good quality and would never change it is so easy to sort and not had a problem 100/10 👍😄
Bedrijfsgegevens
- Vitamine- en supplementenwinkel
- ook in
- Cosmeticabranche
- Cosmeticawinkel
- Cosmetische producten leverancier
- Gezondheids- en schoonheidsartikelen winkel
Geschreven door het bedrijf
Ever since the brand was founded, our mission has been to empower people to take control of their health and well-being through naturally formulated supplements that work and taste good. Understanding that taste plays a crucial role in adherence to a healthy lifestyle, we set out to create products that not only deliver real deal benefits but also taste great. We believe that when something tastes good, you're more likely to enjoy taking it, making it easier to incorporate into your daily routine. Our goal is to break the misconception that nutrition and flavour are mutually exclusive, and instead, offer products that truly help people in their journey towards better health. We have a team with over four decades of experience in the health supplements industry, to ensure we always develop the very best products with real benefits. With a relentless focus on innovation, and never compromising on taste, we are revolutionising the industry with the most comprehensive range of tasty, effective supplements that are enjoyable and accessible for all.
Contactgegevens
Verenigd Koninkrijk
- support@knownnutrition.com
- knownnutrition.co.uk
3,8
Goed
80 reviews
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Creatine no-go, wait 2 months for the remainder of your dosage
Your subscribe and save deal is beyond a joke for creatine.. You get 3 creatine gummy packs that get delivered every 3 months - the 3 only just about cover 1 month, then what, wait 2 months to redo your whole creatine process again?
It's actually crazy, 1 pack is 12 servings - you're charging £13.29 for non-subscribe, really want to think about changing your pricings - EXTREMELY expensive, even with subscription. If I had 3 months worth for the price I paid for 3 packs to be delivered every 3 months, it would be reasonable but, I'm on my 3/3 with not even a month in with my next order due to be in December, laughable. No one can justify £35+ for creatine gummies every month, its insane pricing! Looking elsewhere for my creatine for sure.
12 september 2025
Review zonder uitnodiging
Antwoord van Known Nutrition
Thanks for taking the time to leave your feedback — we’re really sorry to hear you’ve had a frustrating experience with the Subscribe & Save option for our Creatine Gummies.
To clarify, each tub contains 60 gummies, with 1g of creatine per gummy. We recommend a serving of up to 5 gummies per day (5g creatine), but we understand that individual needs may vary. Based on this, one bottle can last around 12 days at the full 5g serving — it’s not marketed as a 1-month supply.
The Subscribe & Save frequency is fully customisable — you can change it at any time to monthly, every 3 months, or every 5 months, depending on how quickly you go through the product. If the default setting doesn’t meet your needs, we’d definitely encourage adjusting it to a monthly delivery for a more consistent supply.
That said, we really do appreciate your feedback around pricing and value — we’ll absolutely pass that on to our product team.
If you’d like help adjusting your subscription or have any other questions, feel free to reach out to our customer support team — we’d be happy to help.
- Known Nutrition
Good products but…
I am a huge fan of the products but every time I buy them it automatically adds the subscription, I then go back in to change it to one time purchase then I go to check out and it is set to subscription again. I don't always buy the same things and don't want to subscribe, you then have to wait 2 weeks to cancel. I find it a bit disengenuois and can't now find a way to check out without it signing me up. I have just gone back into my account on the advice below and once in my basket it reverts back. Glad you value my feedback but a reply telling me something that doesn't happen isn't really listening.
30 september 2025
Review zonder uitnodiging
Antwoord van Known Nutrition
Hi Amanda
Thanks so much for being a fan of our products — we really appreciate your support! We're sorry to hear about the frustration with the subscription settings.
To clarify: as long as “one-time purchase” is selected when adding an item to your bag, it should stay that way all the way through to checkout. If the “subscribe & save” option was selected by mistake, you can change it anytime before checkout by clicking the calendar icon next to the item in your bag and adjusting the frequency or switching to one-time.
That said, your feedback is really valuable, and we’re actively working to make the process clearer and more user-friendly. Please feel free to reach out to our support team if you ever need help with an order — we’re always happy to assist.
Thanks again for your honest review!
— Known Nutrition
Edit: We've tested this on our end and aren’t seeing the issue where the subscription reverts after being changed to one-time. If you're still experiencing this, could you please email us at support@knownnutrition.com with screenshots — or even better, a quick screen recording from selecting one time purchase, adding to basket and then going to the basket — so we can investigate further? We'd really like to get to the bottom of it and make sure everything’s working as it should.
Thanks again for taking the time to update your review!
— Thank you Known Nutrition
Fraudulent Transactions
I purchased creatine gummies and a few weeks later the company decided upon themselves to put another order through. I was emailed in advance about the pending order, so I emailed them to let them know that I made no such order or did I want it.
They never responded and they took money from my bank which I did not permit. I sent them a message on instagram, nobody responded. I used to my email to do a password reset on their site to see if they had perhaps set up a subscription, but there was no account registered under my email because no password reset email was sent.
My next move now is to report this transaction as fraudulent to my bank. Avoid any company that takes your money without permission and doesn't respond when you query it.
14 september 2025
Review zonder uitnodiging
Antwoord van Known Nutrition
Hi
Thank you for your feedback. We take concerns like this very seriously and would really like the opportunity to investigate further.
Unfortunately, we’re currently unable to look into this specific case as no name or email was provided with the review. If you could kindly forward your details (such as the email address used for the order) to our customer support team, we’d be happy to investigate why you did not receive a response and to resolve this matter as quickly as possible.
We’d also like to clarify a few points:
Subscriptions: A subscription is only ever created if the Subscribe & Save option is selected at checkout. We legally cannot and do not set up subscriptions on behalf of customers. This is always a customer-initiated action, and it's clearly displayed during the purchase process.
Confirmation: If a subscription is selected, confirmation is sent in the original order confirmation email, including the frequency and next billing date.
Password Reset Issue: If you requested a password reset but did not receive the email, it’s likely that the account was never activated. Account activation is done via the link provided in the original order and subscription confirmation email. Without activation, password resets won’t function as expected.
We truly value all of our customers and are committed to resolving any genuine issues. Please reach out to us directly so we can assist you properly.
Are one off order was placed only…
Are one off order was placed only however Known Nutrition have sen 2 more orders taking more money out of bank acc.
23 september 2025
Review zonder uitnodiging
Antwoord van Known Nutrition
Thanks for your feedback, and we're sorry for any confusion caused.
We’ve responded to your email earlier today, but just to clarify here as well: your order placed on 26th August was completed using our Subscribe & Save option. This applied a discount and also set up future deliveries at the selected interval, which is why additional orders were processed.
If this wasn’t your intention, we completely understand. Your subscription has now been cancelled, as per the email sent to you earlier and no further payments will be taken. You won’t receive any additional products or emails related to the subscription.
As this has now been fully resolved, we’d really appreciate it if you’d consider updating or removing your review.
Best regards,
The Known Nutrition Team
Antwoord van Known Nutrition
Thank you so much for your kind words! 😊 We're thrilled to hear you love the product and appreciate the new eco-friendly packaging — it's great to know our efforts towards sustainability are making a difference. Hope to see you again soon!
Appalling customer service
I placed two separate orders on the 15th August , one for myself and one for my mother. The orders have not been delivered and evri have advised me to contact this company! I have emailed the support team twice , I have DM’d both the Facebook and Instagram pages and also write comments on their online advertisement! I have been ignored at every stage and have yet to have a response!
Shocking service I will make sure every one is aware of how I’ve been treated haven’t spent almost £40 on products which would have been a reoccurring order. You’ve lost my customer that’s for sure!
15 augustus 2025
Review zonder uitnodiging
Antwoord van Known Nutrition
Hi Anne
Thank you for your feedback. We're genuinely sorry to hear you're frustrated, and we understand how important your order is.
Please note, as clearly stated on both our website and in our out-of-office email replies, our customer service team is closed over weekends and bank holidays. Your first message was sent on Sunday and followed by another on the Bank Holiday Monday.
Both of your emails were replied to this morning — before 8am — ahead of our normal office hours (9am–5pm), and we're now waiting for your response.
We assure you we never ignore customer queries and always aim to respond as promptly as possible during working hours.
We’re sorry this has affected your experience and hope to resolve it for you shortly.
Kind regards,
Known Customer Support
I subscribed but mistake and got some…
I subscribed by mistake and got some extra gummies. My fault. After that I asked them to cancel and they still sent me more. I then asked them to cancel again and after a back and forth we finally sorted it. Today I woke up to another payment taken and some more gummies on there way. What an amazing company. All about listening to the customer. Ripping people off 👍🏻 0 stars if I could.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Known Nutrition
Hi Gary
We're sorry to hear your frustration and appreciate the chance to clarify.
You contacted us this morning and we replied within 20 minutes, explaining that your first subscription was cancelled on 15th August, as confirmed via email. A second, separate subscription (not previously mentioned) was still active, which is why another order was processed.
As soon as we were made aware, we cancelled it and processed a full refund — which was confirmed in our response before this review was posted.
We’re always here to help, and we genuinely regret any confusion caused.
Kind regards,
known Nutrition
I was signed up for the subscription…
I was signed up for the subscription service unknowingly and after requesting to have it cancelled via customer support, I was assured it had been. They also responded to me via trustpilot assuring me they had cancelled the subscription and suggested I shouldn’t have left a hasty negative review before they’ve had a chance to cancel the subscription. I’ve just received a further email saying they have charged my account for another round of gummy’s that I do not want implying my subscription is still active and had not been cancelled. Do not use this company it feels like a scam.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Known Nutrition
Thank you for your review, and I’m really sorry again for the inconvenience caused.
As mentioned in my recent email to you, your subscription was indeed cancelled as requested. Unfortunately, due to a technical issue affecting a small number of accounts, a handful of orders still pulled through from our subscription platform in error.
This issue has now been fully resolved. While I wasn’t able to stop the shipment as it had already been dispatched, I’ve processed a full refund for the order — which may take up to 5 working days to appear, depending on your payment provider.
I hope this explanation clears up the situation.
Best regards,
Everything about Known Nutrition is…
Everything about Known Nutrition is Quality.
I highly recommend their supplements, and for ease of use, their subscription home delivery service is reliable and ideal to ensure a continued supply. I choose to add vegan Omega 3, Biotin and ACV with mother in gummies that taste great.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Known Nutrition
Thank you so much for your wonderful review!
We're thrilled to hear you're enjoying our Vegan Omega 3, Biotin, and ACV with Mother gummies — and that the taste and convenience are hitting the mark for you. It's great to know our subscription service is helping you stay consistent with your routine.
We truly appreciate your recommendation and support — it means a lot to us!
Best regards,
The Known Nutrition Team
After ordering at a cost of £11.11 then…
After ordering at a cost of £11.11 then a shipping fee of £3.99 I was then surprised to see a £2.51 'taxes' added to the total so over £15...... they'd better work !,
2 augustus 2025
Review zonder uitnodiging
Antwoord van Known Nutrition
Thank you for your feedback.
Just to clarify — the £2.51 you saw listed as "taxes" is not an additional charge on top of what you saw at checkout. All taxes are already included in the product prices displayed on our website. The breakdown simply appears on the invoice for transparency, showing how much of your total includes VAT.
We’re sorry for any confusion this caused, and we hope the product meets your expectations. If you have any questions or need support, feel free to reach out — we’re always happy to help.
Warm regards,
Known Nutrition
I got sold a batch from 2016
I got sold a batch from 2016. Thats almost 10 years ago
18 juli 2025
Review zonder uitnodiging
Antwoord van Known Nutrition
Thanks for your feedback. We understand your concern regarding the date on the packaging. As mentioned in our email response, the printer used for labeling had a slight alignment issue, which caused the “2” in the Best Before date to appear like a “1.” The actual Best Before date is 2026, not 2016.
Please rest assured, the gummies were produced in 2023, and it's not possible for any batch to date back to 2016. We’ve also taken steps to correct the labelling issue to prevent any future confusion.
Thanks again for bringing this to our attention!
Antwoord van Known Nutrition
Thanks so much! We're glad they arrived on time and that you're enjoying taking your supplements this way!
Great product and quick delivery
30 mei 2025
Review zonder uitnodiging
Antwoord van Known Nutrition
Thanks so much! We're glad you’re happy with the product and delivery!
Good tasting supplement gummies.
Good tasting supplement gummies.
Much easier to take than tablets.
Seem to work well too.
Magnesium, Ashwaganda, Omega-3 and Creatine for sport.
3 juli 2025
Review zonder uitnodiging
Antwoord van Known Nutrition
Thanks so much for the great review! We're glad you're enjoying the taste and ease of the gummies — and that they’re working well for your routine. If you ever need anything, we're here to help!
BE CAREFUL WHEN YOU BUY YOUR FIRST…
BE CAREFUL WHEN YOU BUY YOUR FIRST TIME!! THEY REPEAT SALE!!
24 juni 2025
Review zonder uitnodiging
Antwoord van Known Nutrition
Hi
Thanks for your feedback. We’re transparent about subscription details, with multiple points during checkout where this is clearly shown. If you need help managing your order, our team is here to help
I always have a fast drlivery
I always have a fast drlivery. The biotin gummies have made a massive difference to my menopause hair.
1 juni 2025
Antwoord van Known Nutrition
Thank you so much for your kind review! We're thrilled to hear that your deliveries have been consistently fast and that the biotin gummies are making such a positive difference during menopause. It’s wonderful to know they’re helping with your hair—your feedback truly means a lot to us!
No voucher works for me
I complained as I have been receiving many emails from this company touting vouchers and discounts.
Nevertheless, none have ever worked for me
31 mei 2025
Antwoord van Known Nutrition
Hi,
Thank you for your review. As mentioned in our recent email conversations, our discount codes aren't compatible with the Subscribe & Save option, which is why they haven’t worked at checkout. We understand this can be disappointing and appreciate you taking the time to share your feedback. If you ever need help finding the best way to apply offers, we're always happy to assist.
I’ve never signed up for this
9 juni 2025
Review zonder uitnodiging
Antwoord van Known Nutrition
Hi Laura, as per our recent email correspondence has now been resolved. In the future, we kindly ask for your patience as we work to respond to any queries within the appropriate timeframes.
Antwoord van Known Nutrition
Thank you so much! We're glad you enjoyed the supplement and the fast delivery!
A good experience
Website is easy to use, informative, ordering is straightforward and delivery very quick.
31 mei 2025
Antwoord van Known Nutrition
Thanks for the great feedback! We're glad you found the website easy to use and the delivery quick! :)
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