Kool Cakes Reviews 

Amazing cakes and brilliant service!
Cakes are so yummy at kool cakes. Must try

I have been ordering cakes from here from past 10 years. Excellent customer service, delicious cakes

Heston branch.

I have been coming this branch for nearly 8 years. The awful customer service I received made me feel like never go back again. As a business, i think you need to hire people those who understand customers needs not have an opinion about them. Today in the morning by accident I placed an order to Kingsbury branch thinking (Google will locate it nearest to me) i got the right one.

Unfortunately I was in Heston branch. When I was explaining this to a member of staff, the other member of who was at that moment serving another person keep interfering in the conversation. Which she said " you have to go back to collect your cake from kingsbury, we dont have it here" which i agree that I have made a mistake but I cant go to kingsbury at this time. She again said "that person is in trouble, I will call Mr Paul and tell him, how she took your order without an advance. We are not allowed" Before, I could say anything this particular staff telling me that how much its going to cost them to remove the icing and writing from the cake. And she keep insisting me to go to kingsbury and buy my cake.

By this time, I was pretty much flustered, and I reminded her to please pay attention to your customer who serving not me and the staff who is already dealing with me. But this staff was not having it. She called me rude. Which surely I was not! Until the staff was pressing all my buttons. The other lady was very helpful and apologetic on the behaviour of this staff. She handled the situation very well. Also was the Kingsbury
staff who spoke to me and regretted that it was a genuine mistake by me.

This cake was for my daughter who turn 13 today. She loves your cakes. Even though I had an eventful time at your shop I still bought a cake as well as few slices.

5* for cake but 1* for absolutely, disappointing and disgusting customer service. Sometimes its not the training issue. Like this say, "you cannot teach an old dog a new trick".

I will still going to shop, coz Iove the cakes. Hoping, someone learnt new tricks.

the cake looked very nice and was also delivered on time. will recommend koolcakes to everyone.

Ordered my wedding cake from here. Went to pick it up and they completely changed the design. When I spoke to the manager they said the order form didnt say my design. However the paper copy in the bakery they showed me had it exactly as requested. They wouldn't give me a refund on any of the price but offered a £10 voucher to use in the future. Cake looked like an amateur made it and we paid a lot of money for an awful cake.

What a fabulous cake that we ordered for our 8 year old. Fruit, chocolate, whipped up cream, toys what a delight for our celebration.

However there is too much cream

Online build your own cakes excellent. Very quick for last minute orders. Tasty cakes! No delivery option as yet though.

Delicious fresh cake - compliments from all my guests!

Beautiful cake!!
It was sooooo tasty! Everyone enjoyed it very much! Thank you guys well done!

Very tasty Not then too sweet, got a fresh cream cake with mixed fruit.
Also the writing was very neat

Fantastic customer service. Took care of every detail even helped with a google search for the nearest florist . The cakes are the most delicious tasting ever.
Have been ordering for many years and will continue to do so !!

Amazing. You must try the chocolate cream with crushed nuts. Delicious and always the best service and value for money on all cream cakes.

Ordered a birthday cake from kool cakes today 18/08/2019 for my partners birthday. I got the cake the same day and the cake was delicious loved the decor. Very happy with this service will defo be ordering from here again :)

Delicious eggless cake, always on time and fab customer service!

We prefer the eggless cake with fruit, even though we eat eggs.

Amazing cake and excellent value for money very nice staff

Used a number of times for various birthday cakes, variety of choice available and reliable service. And most importantly the cakes always taste great!

Great that Fresh Cream can be available withon 2 hours and collected on a Sunday. Cakes are scrumptious

I have ordered cakes from Koolcakes for birthday celebrations and have always found them delicious but a couple of weeks ago I ordered a heart shaped cake for my niece's engagement. I was very disappointed to find the cake was square, especially as I had paid £5 more for the heart shape. I emailed the shop but didn't get a reply.