I ordered through the North Harrow branch after another bakery let me down. Despite the last-minute nature of the order, the staff were very accommodating and helpful, as well as suggesting what decor... Toon meer
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Lees wat reviewers zeggen
Great service. Went above and beyond to make sure my daughter birthday cake was well made, presented and delivered without difficulty. Really appreciate their effort and professionalism. Definitely... Toon meer
Bedrijf heeft geantwoord
I ordered the large black lambeth cake for my weddimg cake and it was absolutely AMAZING!! It arrived really well packaged and on time. It looked amazing, the photos didn't even do it justice as it... Toon meer
Shabnam is amazing - I have been ordering cakes from Kool cakes for more than 10 years very helpful service- delicious cakes from buttercream- icing and fresh cream. Love Kool cakes a lot. Thank y... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Kool Cakes are experienced cake makers specialising in a range of birthday cakes, wedding cakes and occasion cakes from their base in Kingsbury & Heston.
Contactgegevens
Honeypot Lane 2, NW9 9QD, London, Verenigd Koninkrijk
- sales@koolcakes.co.uk
- koolcakes.co.uk
4,9
Uitstekend
369 reviews
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Love the cakes from Kool cakes!
17 maart 2019
Review zonder uitnodiging
Antwoord van Kool Cakes
Tasnya,
Hi! We are very sorry that you had this experience. We have subsequently spoken and explained that the staff only intended to explain about the writing on the cake. She did not mean to be rude, however if it did come across as rude then we apologise and we will take it up with the relevant staff as a staff training issue.
Great looking and tasting cake
Great looking and tasting cake. Ready on time when I went to collect too.
16 maart 2019
Review zonder uitnodiging
The best cake ever!
Kool cakes is my family go to! My whole family get our cakes from the Kingsbury branch. Always fresh and absolutely yummy! We never have any waste!
13 maart 2019
Review zonder uitnodiging
Thanks for the lovely cake
I asked for a cake to be made for my mums birthday. I gave them some photos of what I wanted and was absolutely delighted when I went to pick the cake up. Everyone liked the look and taste of the cake.
A big thank you for a lovely cake.
11 maart 2019
Review zonder uitnodiging
Great cake as always
Great cake as always! We had a last minute change and the bakery accepted and it was perfect.
11 maart 2019
Review zonder uitnodiging
Would not go North Harrow branch again
Would not go North Harrow branch again. Awful fresh cream cake very tachy looking. Dissapointing experience.
3 maart 2019
Review zonder uitnodiging
Antwoord van Kool Cakes
Asiya,
Sorry that you had this experience. We have subsequently spoken about this. You had requested for mixed chocolate decoration(and not fruit decoration as you might have intended) on the online order and that is what we gave. However upon collection you wanted some fruit decoration on top and we tried to add that, however because it was only a 6" cake and there was a message on top you might have felt it it looked cramped. We only did what you had ordered and tried to add the fruit as requested by you at the time of collection.
Brilliant Fresh Cream Cake
Brilliant Fresh Cream Cake, beautifully decorated for my daughter's first birthday and the price was also very reasonable! No complaints!
3 maart 2019
Review zonder uitnodiging
Fantastic looking and tasting
I went to Kool Cakes on a recommendation from a friend for my 0 birthday and ended up ordering a cake online at very short notice and was very very impressed with the service, quality and customer service. The cake looked fantatic and tasted fantastic. Will definitely use then again and recommend them to all my mates.
28 februari 2019
Review zonder uitnodiging
I would Highly recommend this Cake Shop…
I would Highly recommend this Cake Shop to Anyone! Their Design's are 👌🏾👌🏾👌🏾(Spot On) and the Cake itself is Nice.
27 februari 2019
Review zonder uitnodiging
sometimes stale sponge
Cake is sometimes not fresh and tastes dried up and stale but icing is great. They need to make the sponge fresh for each cake daily
22 februari 2019
Review zonder uitnodiging
Delicious
Soft light sponge with the perfect amount of jam and mixed fruit filling.
20 februari 2019
Review zonder uitnodiging
Disappointed
We have brought these cakes many of times and never normally have a problem with them however this time the cake did not taste fresh at all!
There was hardly any fruit in the middle like requested and the sponge was very dry and even tasted stale.
Very disappointing as this was for my mum's 50th birthday!
Can't lie it's put me off ordering again!
19 februari 2019
Review zonder uitnodiging
Beautiful and delicious cake ♥️
17 februari 2019
Review zonder uitnodiging
Always great customer service
Always great customer service and delicious cakes, made quickly and the quality is brilliant.
Thank u Cool Cakes.
Nimisha
17 februari 2019
Review zonder uitnodiging
Yummy Cool Cakes!
We all loved your cake! Amazing taste and not only do we love it we love it so much we get a cake from you for every birthday 🍰
7 februari 2019
Review zonder uitnodiging
The cake size was so small for a 8 inch…
The cake size was so small for a 8 inch cake.
We bought another 8 inch cake from a differrent cake shop and the cake was way bigger than the one I bought from Kool cakes
7 februari 2019
Review zonder uitnodiging
Antwoord van Kool Cakes
Rowena,
Hi! Thank you for your feedback. You had actually ordered online a 6" cake and not an 8" cake for which you should have received a confirmation by email, hence it will be smaller than an 8" cake. We tried calling you to discuss about this but there was no answer. Would appreciate it if you can call Ashit on 07956 951391 to discuss further.
regards
Kool Cakes Bakery
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