KUSH CARGO Reviews 

168
TrustScore 3 uit 5

3,0

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I placed an order June 20 for headphones and still have not received my order or an update. When I look at the tracking info it has remained on preparing your package for shipping. My husband was supe... Toon meer

Beoordeeld met 5 van de 5 sterren

There is no exaggeration: it's the leading online smoke shop I've dealt with. For what I desire, the selection is excellent, the prices are good, and the staff super-cool. They treat customers like fr... Toon meer

Beoordeeld met 1 van de 5 sterren

I ordered from them about 2 months ago and package just arrived today. At check out and under each product they clearly advertise FAST and free shipping and then act suprised when your upset about you... Toon meer

Beoordeeld met 5 van de 5 sterren

Don't listen to the negative comments. Trust me when I tell you they are 100% legit. I received nothing but excellent customer service. I been collecting glass since 1996 so I take this very serious.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Vaporizer winkel

Geschreven door het bedrijf

KushCargo is the Worlds best Online Headshop and Smokeshop.


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

168 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 35% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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3,0

Alle reviews

(168)

44 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Absolutely fantastic vape shop with…

Absolutely fantastic vape shop with dedicated and intelligent staff. These guys and girls can help you with all your vaping needs and are also very nice just to have a chat with. Shop is very well stocked with glasses of all brands, and also wraps and starting kits and everything for the advanced vaper!!!

9 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good quality products with topnotch…

Good quality products with topnotch customer service. Staff makes you feel very welcome and the ambiance is great. They have a large selection of vaporizers and smoking accessories that will blow your mind. When I made my first purchase, I didn't know which papers or wraps will be suitable for myself. But their staff guaranteed that they gave me the best and suitable product for me. Definitely a good shop to go. Overall, I rate them 5/5 because of good quality products, amazing customer service and great ambiance...!!!

31 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Myster Puff Muffs Headphones!!!

Myster Puff Muffs Headphones!!!
I just discovered this nice and cute place. I didn't know it was that heavily stocked with rolling papers & wraps, vaporizers, e-rigs, e-nails, glass, and all smoking accessories. I bought the headphones for the New Year in addition to dab gear. They also gave a sample to try to find the perfect match for my taste!
I'll absolutely come back here to buy grinders and I advice everyone to go there!

3 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent choice of juice.....

Excellent choice of juice.....
Fantastic knowledge from the staff....
Fantastic customer service....
Cannot recommend this shop enough everything you need..
If your a starter or long term vaper, this is the place to go..What makes the it is the awesome staff members...
They know their stuff and are so helpful...
Thanks for the E-juice...
Awesome products!!!

1 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I ordered from them about 2 months ago…

I ordered from them about 2 months ago and package just arrived today. At check out and under each product they clearly advertise FAST and free shipping and then act suprised when your upset about your order showing up months later. In no world is 2 months considered fast shipping. They should at least be up front about shipping times so you can order from somewhere that has there act together.

30 oktober 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

There is no exaggeration

There is no exaggeration: it's the leading online smoke shop I've dealt with. For what I desire, the selection is excellent, the prices are good, and the staff super-cool. They treat customers like friends, and they know what they're talking about. This shop is also discounts-rich, that's why I prefer here is my go-to instead of anywhere else.

2 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don’t waste your time

Don’t waste your time. They don't have anything they advertise in stock. Shipping can take weeks to months.They basically just drop-ship most stuff from other even less reliable companies so you don't even really know where its coming from or if it will show up at all

14 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This company isn't an outright scam but…

This company isn't an outright scam but does have very poor business practices and is incredibly unreliable when it comes to order fulfillment. Be aware if you order from them it is very common to not recieve all of what you ordered and sometime just nothing at all. Best to steer clear especially for more expensive electronic items.

17 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best shop in town by far

Best shop in town by far, always in the best mood and takes great care of customers. A real vape staple if ask me. Love them here.

1 januari 2026
Review zonder uitnodiging
Logo KUSH CARGO

Antwoord van KUSH CARGO

Appreciate you Adam!

Beoordeeld met 1 van de 5 sterren

No refund after cancellation.

I’ve already wrote a review about this website. Here we are again, I reached out again about my refund. I ordered two items around Christmas time and expected them to be in before Christmas. When I realized it wouldn’t come in time, I canceled the order. I spoke to a guy named Chris where he told me that he would cancel this order and when pressed further about the refund. He claims it was never captured. Which on the website claims this too, my bank however says otherwise. My order was #57721 and my total was $59.00. Still haven’t received any of that money back.

17 december 2025
Review zonder uitnodiging
Logo KUSH CARGO

Antwoord van KUSH CARGO

I want to clarify exactly what is happening so you know what to look for on your bank statement:

Because we canceled this order immediately (before the funds were finalized), the transaction was voided, not refunded.

How a Refund works: We take the money, hold it, and then send it back. You would see a credit (e.g., +$59.00) on your statement.

How a Void works (Your Situation): The money was never actually transferred to us. The charge you see is a "pending authorization" or a "hold" by your bank. Because we voided the transaction, we released that hold immediately.

What this means for you: You will likely not see a new line item showing a refund payment. Instead, the original pending charge of $59.00 will simply disappear from your statement entirely, as if the transaction never happened.

Banking systems can sometimes take 3–5 business days to remove these pending holds. If the charge has settled (is no longer "pending") and you still do not have your funds, please contact us directly at aircontrol@kushcargo.com

Beoordeeld met 5 van de 5 sterren

Genuinely the greatest spot online I…

Genuinely the greatest spot online I have ordered from over the years. Chris at KUSH CARGO was just fantastic and made everything super-easy. They have a mouth-watering selection, and accessories defintely the spot to go-to

19 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Zero stars

Zero stars. Scam website. Never shipped my order and blocked my email address. I have disputed my order!
Edit: they say that I didn’t have my apartment number listed, and I did. DO NOT BUY FROM THIS SCAM WEBSITE.

11 december 2025
Review zonder uitnodiging
Logo KUSH CARGO

Antwoord van KUSH CARGO

We are very sorry to see this frustration and would love the opportunity to clarify what happened with your order, as there seems to have been a significant misunderstanding.

Our goal is always to get our products into your hands as quickly as possible. In this specific case, the order was held up because the apartment number was missing from the shipping address provided at checkout. We cannot ship packages without a complete address, as it would likely be lost or returned to us.

We were waiting for your response to correct this, and since we received the updated details over the weekend, we were prepared to ship your package out first thing the coming week. Regarding your communication, we have replied to all three of your support tickets and absolutely did not block any emails.

It appears a chargeback was filed while we were in the process of fixing the address. We would have much preferred to simply ship your order now that the address is corrected. Since the bank is now handling the transaction, we will cooperate fully with them to resolve this.

Beoordeeld met 1 van de 5 sterren

Don’t do business with them. Scam website.

Sent multiple emails because there were no updates on shipment. Very little communication relayed back. After a month of constant attempts to reach them, we received a package of just rolling papers. They tried to pull a quick one on us and marked the order as fulfilled. After filing a complaint with the bank is when they finally responded. 100% scammers. Would not recommend to anyone

14 november 2025
Review zonder uitnodiging
Logo KUSH CARGO

Antwoord van KUSH CARGO

We are truly sorry that your experience with us did not meet expectations, and we want to address your concerns directly.

We operate as a marketplace for Freeze Pipe products, which ship directly from the manufacturer. Unfortunately, Freeze Pipe is experiencing significant shipping delays due to the heavy holiday volume.

Regarding the package you received: This was a free "goodie box" sent as a gesture of goodwill while you waited for the main shipment. This was relayed to you in one of the email chats and noted on the packing slip included in that box, it was not intended to replace your order or "pull a quick one," but rather to apologize for the wait.

Our records indicate that we did reply to your support tickets regarding these delays, but we apologize if the updates felt insufficient. As per your request, a 100% refund was issued immediately.

We are sorry we couldn't get this order to you in time, and we wish you the best.

Beoordeeld met 1 van de 5 sterren

56960 my order number I never got

I ordered in September and I still don't have my order its November now I wouldn't order nothing again from here be looking elsewhere this is my order number 56960 there is a order they r lying I got emails as well to prove this today I woke up after I wrote this to find out they canceled my order after taking the money do not order from here they r scrammers

11 november 2025
Review zonder uitnodiging
Logo KUSH CARGO

Antwoord van KUSH CARGO

We have no record of an order or customer matching this review, and the reviewer did not respond to Trustpilot’s request to verify the order details. Without any order number or identifying information, we’re unable to investigate or resolve these claims.

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