KUSH CARGO Reviews 

Diamond glass breaker 8inch water pipe was a birthday gift for a loved one, the item advertised and what I received was not all together the same thing the bowl pictured on their website was not what I received,the color I thought I picked wasn't what was shipped after about four days waiting for a email for confirmation of shipment I went ahead and emailed the customer service representative to get an idea of what was going on I was notified that they would have it shipped from one of their warehouses in the same state I lived in to help speed up the process was told it would be two day shipping through UPS it was more like four shipped through USPS was past the birthday of my loved one wrong color wrong bowl contacted customer service representative again and was told colors are random when it say on their website colors may vary depending on monitor I checked again to make sure they did however send the bowl that was advertised never got notified of the replacement part being shipped had to email them once again to even find out when I needed to keep an eye out for it not to pleased with the experience over all decent customer service though

Ordered on 1/30/25 paid $12 for express shipping. It’s now 2/7/25 and my order has not been shipped. Communication has been absolute minimal I had to reach out and see why my order had not shipped Tuesday. They didn’t even have what I ordered in stock so they offered me the newer version free of charge told me it would be shipped via ups 2 day. On Wednesday they created a label. It’s now Friday and the package still has not been shipped out/given to UPS..

Had a very minor problem with my order (wrong color) and they went above and beyond to make it right! The reply was nearly immediate. Definitely my go to place to order!

Dab Dreams Come True!

As a heavy concentrate user, I’ve been through my fair share of e-rigs. Most of them gunk up, burn out, or make a mess with their tiny bowls—ugh. Enter the O.Pen Sesh, my new bestie! 🥳

First off, the bowl is HUGE compared to others. I loaded enough concentrate to share with three friends, and we all got two solid cups each. I braced myself for a sticky disaster when I opened it up, but nope—clean as a whistle! The hits were pure, flavorful, and totally free of that nasty burnt taste. 😍

Cleaning? A breeze! The included instructions made it simple. And as if the dabbing wasn’t good enough, I screwed in my 510 thread vape and—HELLO, pure bliss! Smooth, clean, no gunk. Just perfection.

The best part? It’s set-it-and-forget-it. Two clicks to pre-warm, then it shuts off automatically once done. It’s like the Tesla of dab rigs. 🚀

Huge shoutout to the KushCargo team—they answered all my questions like pros. Best new dab toy I’ve bought in a while! 🔥

Great experience!! Customer service was great!! When they ran out of a flavor I wanted--they were able to replace it right away. I am a satisfied customer and will continue to purchase from them.

Horrid customer service.
Ordered on Saturday 1/4, paid for express shipping.
Tuesday 1/7 - no changes, email customer service
Wednesday 1/8 - response, promised refund on shipping and that product would be shipped that day

Today, Friday 1/10 - no change, order still unfulfilled. No refund.

I wanted to buy something special for myself and there was a little hiccup in stock availability. Support was very helpful and quick. They were kind enough to even offer a swap on a similar product. I will def be back to finally buy something from ya’ll. Thank you so much and I apologize for any inconvenience on my end as your customer. Happy New Year!

Been buying from Kush Cargo for over 5 years. Recently ordered a Dr Dabber Switch2 on 12/28 and received 3 days later.

Still waiting on them to get off there lazy asses and send my banger. Got screen shoots and proff. If I don't get my item. Who wants to help me start a group class action law suit.

You never sent the item after asking for a week. Instead of the risk you canceled the ship 2 times. Then used me making lawsuit threats to not send the item. You do remeber I kept screen shots. Whatever I got a refund. I'll never trust this company again and no one else should ether.

They don't even deserve 1 star! My experience is nothing compared to what the rest of these reviews are saying but their customer service and lack of communication make me want to explode! Not worth the cheaper price! I was lied to multiple times and only offered a $5 refund. That won't cover the therapist I'll need to talk to after trying to communicate with them!!!

I placed an order on Black Friday. It's Dec 26th, and not even tracking info has been sent. Customer service has not responded. I am going to have to cancel with my credit card company. You would think a $400+ order with expedited shipping would have been treated with more care.

I apparently should have read the reviews prior to purchase. Ordered a piece on Dec 6th and haven't even received a delivery confirmation. Ordered a puzzle from China on the same day, scheduled to be here today. China Kush Cargo! Get your $%&@ together, not that I'll ever know. One and done with this company.

Order #54557.. confirmed place an order about 4 days ago now they are informing me they do not have the item .but why was I able to buy the item on the website if not in stock do not buy from this place they will take your money and you will not get anything in return. And to make it worse it was a gift for my son..wow and they lost my order convenience for them but I have my order #54557

I made a purchase over a month ago for the brand new Pivot device. I know there usual shipping time is always two weeks. But this time I was a little longer. I emailed customer service and asked for an update. They explained the item was backordered, and if I wanted to wait. So I said I would wait. But I wasnt sure it would be a long process. So a week later I email customer service again. They tell me it's still on backorder and I agree to wait. This time I requested tracking information to be updated. From then on I received no tracking information. I email a third time and request a refund. Later that day I was informed the item was in stock. (This part is definitely my fault) ...I was excited and said I would take the item. I again requested tracking information and still didn't receive any. Now I'm not sure if I'll see the item or the funds. I would a resolution to this problem.

Great customer service and excellent products. You have a new customer

I placed an order on 11/25. I received an email on 12/3 that the item is out of stock. There are 3 different colors of the same item and apparently they are out of stock on all 3 colors however they’re still selling them on their website which I find super shady. Don’t waste your time with this company, look at all their previous horrible reviews.

Updated December 19th: Kush Cargo claims my review is fake. My order number was #54298 for a Kannastor GR8TR V2 Series Grinder Jar Body in
Silver / Gun Metal. They can try to deny it all they want but I have the emails proving it and again from their clear terrible rating on this site you be the judge who’s telling the truth.

Despite online reviews they are 100% legit, they shipped my product MondayI received it Tuesday in perfect condition. 100% legit

I ordered 4 days ago and I texted support 3 times and all they say is it will ship and I hasn’t shipped they don’t answer. Definitely a scam Order No. #53916

I ordered the Vessel Helix pipe from Kush Cargo as I heard from Reddit that they had great prices. And it was a great price! I hadn’t heard anything after a few days whether they received my order or any info on a shipping date, so I contacted them via email to ask the status. Austin immediately replied back to me saying he’d check on it. I then got an email saying my item is about to be shipped.
Austin was speedy and very helpful. Great customer service from Austin! I will be ordering from them again.