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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I was one of the original backers of first La Mansio bag, and have had a great experience. I was intrigued by the Petite M handbag, and loved my black one so much, I bought a second one in Heritage S... Toon meer

Beoordeeld met 1 van de 5 sterren

Diese Firma arbeitet aktiv gegen seine Kund*innen. Viele von uns haben auf Kickstarter ein neues Projekt unterstützt und bekommen nun unsere Ware nicht, wenn wir nicht enorme Versandkosten auf uns neh... Toon meer

Beoordeeld met 1 van de 5 sterren

I was very excited for this bag and the design behind it. Around one year ago, I bought the La Mansio Grand for 269 USD. However, after I have received this bag, I've noticed that the bag was sewn tog... Toon meer

Beoordeeld met 5 van de 5 sterren

Proud to have mum and daughter matching bags from La Mansio. We opted for one Grand which is the larger bag, plus an Air, being the smaller one. They both share the same design and the functionali... Toon meer

Bedrijfsgegevens

  1. Koffer- en tassenwinkel

Geschreven door het bedrijf

The versatile women's bag that goes from a handbag to a comfortable backpack & supports your active lifestyle.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

229 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 40% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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3,8

Alle reviews

(229)

16 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

happy customer

I received my bag 3 weeks ago and I loove it! Everyone has been asking me about it and I cannot recommend it enough. Amazing quality and design, great work!

22 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

For me it’s the perfect size

Like most women, I have my fair share of bags and buying the Black Saffiano wasn’t exactly an easy choice because I didn’t know exactly what to expect.

After 6 weeks of using it, I’m most happy with its size. I’m relatively tall and for me it’s comfy enough to use as a handbag on a daily basis, but also roomy enough for short travels.

23 juni 2023
Review zonder uitnodiging
Logo La Mansio

Antwoord van La Mansio

Hello Samantha, thank you for for feedback! We are really glad you find our bag a suitable choice for you and hope you get to enjoy it for many years to come <3

Best Regards,
La Mansio

Beoordeeld met 5 van de 5 sterren

A backer that loves her bag

I have also been a kickstarter backer and these people at La Mansio have been fantastic. I received my bag, i use it every day and almost on a weekly basis I get compliments from strangers.
It's a shame that a handful of backers who supported The Project thinking that Kickstarter is like a shop come here and leave bad reviews simply because their experience was not perfect.
Keep up the good work La Mansio team and focus on continuing to bring out great bags!

1 oktober 2022
Review zonder uitnodiging
Logo La Mansio

Antwoord van La Mansio

Hello Aikaterini! Thank you so much for taking the time to let us know your positive feedback! It has been such a long road to get to this point, so reading your message brings a boost of energy and motivation to us all.

Thank you again very, very much for sharing your positive vibes with us and we hope that you will enjoy your La Mansio bag for many years to come.

Have a great day,

La Mansio Team

Beoordeeld met 3 van de 5 sterren

Watch out for the shoulder strap breaking

I was an original backer and waited months for my bag. It finally arrived sept/October 2022. I have used it as a work bag for about 10 months and the ring and piece of leather that holds the shoulder strap ripped out recently, sending my bag with my laptop in it flying to the floor. When I saw how the ring was attached I understood why. Just a tiny piece of leather was used to support the weight of up to 8 kilos. It was never going to hold. Now try to get the company to honor their 12 month warranty. They first wanted me to pay another $100 dollars on a new bag. Then they wanted me to pay $40 for shipping. Now they have agreed to honor the 12 month warranty and are sending me a new purse at no cost and free shipping. I’m glad that the customer service addressed my problem, but wish it hadn’t taken so much back and forth. I hope my new purse lasts longer.

16 augustus 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Cannot be trusted

I was a Kickstarter funder. When I eventually got my bag (very late), the leather had been stretched and marked by poor packing. The strap had been stuffed into the front of the bag in a way that left a permanent stripe, right across the whole front. I contacted La Mansio straightaway and was told I'd get a reply shortly. Well, that was Nov 2022; it's now Aug 2023 and I'm still waiting...

Looking at reviews, many other Kickstarters have had similar problems - damaged, poor quality bags, or nothing received at all.

21 november 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Romanian businessman partnered with a…

Romanian businessman partnered with a young women to upmarket mass-produced made-in-china bags to appear like a women-led small American business. Scammed thousands of people out of millions. Their only talent was marketing. Absolute scam.

3 november 2022
Review zonder uitnodiging
Logo La Mansio

Antwoord van La Mansio

Hello Daniel Meier (former name Aliya Karim),

Thank you for sharing your thoughts, and it’s a shame that you opted for a refund as opposed to receiving the La Mansio bag and this review being one about our products.

Your review is related to our team, which we would like to take the opportunity to say that we are proud of, both because we are a small, multinational one with members from 7 countries and 3 continents, but also because we have delivered the Kickstarter rewards to almost 11,000 backers.

There was indeed a delay in delivering the rewards to our Kickstarter backers, and we have always been open in apologizing to our backers for this.

If this is a review about our team, I would also like to add that although we are certainly not perfect, anyone that has built a business from zero would appreciate that delivering the first-year rewards to backers in over 100 countries, in 5032 cities is not at all an easy task.

On top of this, delivering all these rewards during the pandemic is an added complexity that our team overcame with a lot of hard work and dedication.

We understand that you did not want to wait to receive your La Mansio bag, but if you ever reconsider your choice, we would love the opportunity to show how much effort goes into creating one of our bags.

We have thousands of happy backers and customers across the world and with the feedback from our community, it’s inspiring and motivating to continue improving our products, whether through minor adjustments or larger ones that even led to the creation of new products.

All in all, we are proud to be a multinational team, creating products for multinational backers and customers and we hope that one day, one of our products will bring a smile to you too.

With love and positive vibes,
La Mansio Team

Beoordeeld met 5 van de 5 sterren

Very good material

Very good material! It has fine details and i can wear it easily with every outfit. It's a roomy bag where I can put all the things I need!

18 juli 2023
Review zonder uitnodiging
Logo La Mansio

Antwoord van La Mansio

Hey Andreea, yes making the La Mansio bag versatile and easy to match with various outfits has always been one of the key drivers behind the design of our bags.
Have a great week!
La Mansio Team

Beoordeeld met 5 van de 5 sterren

Half Pack- a bargain for all of the benefits

I ordered the half pack and it arrived in just 5 days. I am very pleased with the superior quality of the leather and the sturdy structure of the bag. It came with a compression cube and a laptop case, perfect for traveling. It is very stylish and classy. I wholeheartedly recommend it.

13 juli 2023
Review zonder uitnodiging
Logo La Mansio

Antwoord van La Mansio

Hello Arina, we are happy to read that you received your La Mansio bag so quickly!
Our team continues to improve the speed and quality of the delivery process and it's fantastic that you received yours in such a short time and we would like to thank you for recommending us.
Take care,
La Mansio Team

Beoordeeld met 1 van de 5 sterren

1.5 years and still no bag

I ordered 2 bags a year and a half ago and I still haven't received a thing.
Terrible customer service with default email replies, no one could sort the shipping out: at this point I believe there were no bags from the start.
Beware of this company, it's scam.

28 juni 2023
Review zonder uitnodiging
Logo La Mansio

Antwoord van La Mansio

Hi Susanna,

Any feedback is welcomed, we are trying to do the best we can to help our customers if by any chance they are experiencing issues with the delivery or any other. I have noticed that your La Mansio reward was delivered on July 26th so I was wondering if you could share your thought with us about our bags.
We do genuinely apologize for the difficult and inconvenient delivery timeframe. I personally understand how frustrating it is to wait for such a long time to receive your goods, but I hope you are now enjoying our La Mansio and that you will give us the chance to leave a better impression in the future.

Best Regards,
La Mansio

Beoordeeld met 5 van de 5 sterren

My experience from Kickstarter

My experience: ordered 1 x La Mansio FULL PACK | Early Bird - La Mansio Bag | Model & Color of your choice | on Kick starter and received - Messenger & Backpack Straps, - Laptop Case, - Compression Cube
, - Camera Cube. Delivery process had been delay, but their correspondence was dedicated enough, so that I could wait the product arrival in calm. Product itself is very smart, looks so beautiful and incredibly functional. I especially love their camera case and the fact that I can attach la mansio bag to the suitcase. This helps me so much on the business. I totally love this product and the company!

9 juni 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

After a bit of waiting time a really great bag

I was Kickstarting it, and despite a little longer waiting phase which can happen during all the stuff that happened the last years i LOVE this bag. It's well made and incredible versatile. I use every way of carying all the time and get a lot compliments for it. The different types of compartments are also quite amazing. All in all - great experience worth the waiting.

8 juni 2023
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Happy with my purchase!

Although it was a long wait for my bag after the Kickstarter, when it finally came, it is absolutely gorgeous! Top quality materials, construction, care and style. I definitely recommend these bags 😊

1 juni 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

HORRIBLE EXPERIENCE

The processing time is so long and the customer support stopped responding to me. I asked to cancel cause I need to move to another address and they still ignored me. I raised a dispute and they suddenly sent the item to my old address. I NEVER RECEIVED MY ORDER TILL NOW.

19 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

La Mansio everyday

I am a student and this is my dream bag!!! I spend all my day outside, starting from uni to work and then to the gym and my La Mansio comes everywhere. She's my best friend!

1 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Delightful Diaper Bag and MORE

My black saffiano bag is amazing. I use it as a diaper bag, and it’s perfect for carrying everything baby needs. The camera cube is great for toting bottles and diapering items. Each pocket can hold something useful, such as wipes, a toy, or a pacifier.

The bag also looks good, which helps! I get compliments and everyone says it’s the nicest diaper bag they’ve seen. The zippers are smooth and the straps are sturdy.

If I’m traveling without baby, the bag also works as a modest overnight or weekender. It travels well, especially when nested with the suitcase, the pocket slips right over the handle.

24 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I LOVE my LaMansio bag

I LOVE my LaMansio bag. I have both the black Saffiano and the Heritage Brown (sort of tan saddle leather brown). I get SO many compliments on this bag and I feel that when I go to meetings with my laptop people are impressed. It also has been great for airplane travel -- If I take my roll aboard, it holds securely on the handle of the bag and if I decide to check my suitcase, I convert it to a backpack to make it easier to carry through the terminals and still have a hand free for my Starbuck's!

12 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Forget about whatever you have already seen in the market!

A huge “Thank you” to the customer support team. Astonishing empathy and efforts for a quicker resolution.

The bag is reeeeaaaally nice and I am happy for the choice done.

I cannot thank you in person all people working together to make it possible in such unprecedented time, and a special thank also to Livia, Bianca & Kate for the great project created.

Great materials, easy to match with any outfit, easy to clean.

12 mei 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

STILL NOTHING

I ordered a bag in 2021 just after La Mansio became a business and no longer a kickstarter. STILL DONT HAVE A BAG. Customer service keeps apologizing but doing nothing about anything. No refund. No bag. Don’t order from them. They cent handle the amount of business they are receiving and will not help you if they’re at fault on something.

12 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I got the La Mansio as a gift for my fiancee.

I got the La Mansio main bag, plus the add-ons as a gift for my fiancee and she's so far very happy with versatility because she was looking for an elegant backpack style bag that she could carry on the bicycle commute, as well a handbag for work. `

8 maart 2023
Review zonder uitnodiging

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