La Mansio Reviews 

The design of the product is great, very practical and good looking. The construction is solid and the materials also high quality, specially the leather. Far away from “fast fashion”. Almost everybody in my business trips praised it!
A quality problem came out after warranting period and the team acknowledged it and reacted very quickly to find a suitable solution. Customer service was excellent.

So grateful for the customer service team at La Mansio as they solved my problem. I have been one of their first supporters, when their campaign exploded on kickstarter. I have always believed in their project and trusted that they would deliver a beautiful product regardless the delay. There had been a delay, but they have been communicating openly so I kept positive. Unfortunately, once shipped I experienced some issues with shipping (not their fault) and I was desperate that I had lost the bags and my money. But thankfully, the La Mansio Team was very kind and found a solution for the issue, for which I am very grateful. It took a while but once I received my bags, I was so excited as they are exactly as expected! They are very beautiful and versatile. I am very happy about it and all its functions. Loving the black saffiano leather.

I'm happy with my bag and I would to like thanks for your suport in the proces

Had the exact same experience as others here. Received the bag as part of the initial launch (and after waiting literally years). The zipper broke on the second or third time I used it. I contacted customer service as this seems to be a defect (not to mention their warranty) and they offered to give me a replacement for 110$ USD - an incredible ripoff. Truly can't believe it. It seems like they did send free replacements for those who were in the initial launch and had defective zippers, so they should be doing the same for me, but they're not. (Also had a similar experience as others here with the handles peeling/tearing too, also after 2-3 uses. Wish I could post photos because this is absurd).

I'll write an update if anything changes, but avoid this company at all costs. I'm so mad at myself for falling for this.

I crowdfunded the first production line of the La Mansio bag and was very happy when I received it last November. I have used it very few times in official events and have very much taken care of the bag. Despite only using it like 10 times in total, today the zip broke completely out of the blue and it seems to be not repairable. Considering that the bag should be a high-quality item and it is also quite pricey, it should not be the case that the zip breaks so easily. I messaged the customer service today and hope to hear from them soon.

UPDATE: I got in touch with La Mansio's customer service and they helped finding a fair solution for my problem. I would like to point out that Emma from the customer service was very helpful and accommodating. Thank you very much!

I tried to reach the customer support for almost a month now, writing directions to their email (twice), in the contact form on website, in the chat on the website. I‘m not satisfied with the bag and want to return it, I wrote to them on the very next day I received the bag. Now it’s almost a month later, they don’t reply, and they have a 30-days return policy. How convenient.

The bag itself I didn’t like for multiple reasons.
1) there is no laptop compartment, that’s insane. This bag advertises itself as the most functional bag in the world, and there is not even a laptop compartment. You have to buy a separate addon for that. With a big discount I bought it for 236€, and I still think this is WAY too much for a bag that can’t even hold my laptop.
2) The looks are not that great. I ordered the green bag because it’s my fav color and it was a little cheaper, but this bag is not even leather, just some synthetic material. Very disappointing.
3) Feels kinda bulky to me too.

The only working feature that sets apart this mega expensive bag from others is the pocket for wet objects. But I still don’t think it’s that functional, as it is too small for my swimming suit + cap + glasses. And I wouldn’t go to the pool from the office tbh, I always go on weekend with my girlfriend and take a separate bag.

Overall, la mansio bag is useless for me and I really hope customer support notices this message and finally sends me return label or whatever they have to do to initiate return. I want my money back!!

The best investment I made in my life.
The exceptional quality and elegant design of the bag is only matched by the outstanding customer service that La Mansio provides.

I was amongst those who backed La Mansio as a start-up business on Kickstarter. My bags (reward) were held by the Turkish customs and I couldn't release it no matter what. I still wanted the bag so I reached out to La Mansio asking for a discount on my new bags since I was one of the backers, but La Mansio replied by shipping two new bags free of charge to my new location. I received the bags now and couldn't be happier with the product. 200% recommended!

This bag is beyond wonderful! Truly! I get nothing but compliments at school, in bars, or just walking down NYC streets. Countless people ask me "where is your bag from" or "may I take a picture of your bag?" It fits all my need as an Actor, student and traveler. The best thing is the company is growing and continuously makes improvements. They listen to their customers! I love that the company is created by Women, for a Women's life! No more pouches for every little item or just wide opens spaces, this bag provides versatility, organization, ease and style to my every day life. Whether it's casual or dressy! I have even had Men ask me about my bag! Finding it sleek and practical. So there you go La Mansio another market! I appreciate that the bag doesn't scream an idea of what feminine is. The piece is efficiently functional, versatile and stylish! Which every person loves. I'm so glad that the bag is not exclusive to anyone, but highlighted why it was created! Because a particular need, for a particular group of people wasn't being met. So they went above and beyond for those needs and others!
I bought one for the Summer and Fall/Winters months. I bought my first bag in May 2023. My bag gets HEAVY use, from subways, to walking, yoga (those yoga mat straps are life!!!), traveling, auditions, you name it. I have put miles on this bag and it hasn't fallen apart by any means! But I want to make sure I don't abuse it, so I am rotating it with a different color to give it a break. La Mansio even recommended a leather conditioner for me to take care of my bag!

My Mamma just recently purchased her own, after seeing mines for two days. As a PhD. she chucked her bookbag and upgraded to her La Mansio and never looked back!!! It's a bag for every lifestyle no matter where you are in your life!

There is a place for every device you may have. From a laptop, tablet to cell phone. I even put my portable charger in there. A spot for feminine products, keys, sunglasses, water bottle, personal hygiene, (even my covid kit) all while still having room for my books, sweatshirt and any thing I throw in my bag!
Invest in this bag you will thank me, La Mansio and yourself everyday for it!!! 🤗

The bag is as advertised, clearly a lot if research has gone into finding out what the customer wants. I only unpacked it and tested the functionalities just now, but the materials seem to be of a very high quality.
When I ordered I didn’t receive any confirmation for a few days, but after I’d reached out to customer service I was assured within minutes and could follow the order afterwards.
If you’re doubting whether or not to get one, I’d say go for it.

I like the product. I bought it, but didn’t receive it yet. It’s been five weeks, since I ordered, but only received an update regarding the order since a week.

Shipment to Kuwait is very expensive. Shopping experience is not that good. I believe in your product, but you need to work on the delivery experience and worldwide shipment prices.

It would be a credit to you, if I got back some of what I payed as a recovery for the a negative shopping experience.

Wish you a great success!

Bought the bag as a gift for my wife. She needed a bag that could do it all, and not look too sporty. Chanced upon this and gave it a go. I realised that with all start ups, the good ones get good problems. Logistics, supplier issues, etc, and these guys seemed like they had their fair share. But one of them too a great deal of time to craft an email, letting me know how and where the bag was made (gotta explain it to the wife), and also told me what the hold up was about you guessed it, logistics. Give them a bit of breathing space, you can tell they're really quite passionate about their work. The bags great BTW. Very thoughtful design, wife loves it.

When I first received Alexa’s email on the expected delivery date, I was amazed by her sincerity. As you know, normally, no online merchant will proactively email the customer for the delivery status… thanks Alexa for making the difference.
Alexa is great! Thanks!

One negative feedback which is related to the product… the bag looks good, I like it, that’s why I ordered the second one….Please consider to upgrade the material of the strap, the strap looks pretty low class.

Really good leather materials. I bought one La Mansio Mega Pack for my wife and she's obsessed with it, definitely worth the price

Love the bag! The bag is all that I expected. I had a little problem and they resolved it right away. I am impressed with the product and customer service.

professional and quick service. Would recommend!

The team assisted me in purchasing two items that were kind of mismatched. They not only helped with this but also helped regenerate a coupon code that had expired the day before while I was waiting on the customer service response. I’m excited to get my items and will be purchasing more in the future.

The La Mansio bags are beautiful and of good quality. If you do need the service desk, you will be helped quickly, friendly and adequately. Jade helped me enormously and always spoke positively, politely and kindly. Great service!

I have been a La Mansio customer from "the beginning" - when they were a Kickstarter campaign!

The product is AMAZING - you can really feel the data-driven approach to the design with all the smart and thoughtful design and feature elements.

I have been searching for a work bag that looks great, has lots of pockets (NONE of the big designers have good pockets!), and can look great in an executive meeting - but also travel well and convert into a back pack. Phew! I've been looking for YEARS and La Mansio delivers.

Because I was an early customer, my first bag had some little issues - but when I raised it to the team, they were super responsive and got me all set up with a replacement.

I beat the heck out of my bags (tons of work travel) and the saffiano leather really holds up. Can't recommend enough!

Thanks to Jade on the customer service team, specifically!

I am one of the original La Mansio backers on Kickstarter. Additionally, I have never backed before or ever since.

I adore my La Mansio heritage brown bag! I’ve been wearing my bag everyday and it has some wearing marks, which makes it very special! The quality of the bag is superb: thick leather, sturdy, very heavy duty!

I really appreciate the energy and effort the team put into this, especially considering they had an overwhelming number of backers and the COVID-19 situation! I was really shocked at one point how people reacted towards delays, and that they were mean via emails towards them. You were honest and updated us really well. I felt like I was part of a greater project, and believed in the quality they were aiming for. And they delivered it! To me, the bag feels like a unique hand-made piece, created with lots of love and effort, manually, by hand. It is really special. Thank you!

I love that they made their dream come true, as well! It feels nice having such a bag created by them - I remember their comments on all the stress and situations they were going through! That wasn’t easy at all! To me, they managed to be personal with their updates, which felt really honest, raw and close. I definitely felt as part of the process, which was really nice!

Honestly, the price of the bag is steep, but I managed to buy it. A lot of people cannot afford it, which is sad, especially considering the quality - I do believe it is a timeless peace that will serve for decades. The only (second) downside is that the bag is heavy (I suppose due to high quality padding and leather!)

Nevertheless, I decided to purchase the smaller one, because this one can get too heavy for me, when not going to work. I would like to have a day to day bag! I am still waiting for my bag to arrive but should arrive within 7-14 days.

And last but not least, their costumer service is really kind, helpful and responsive. I really like them and hope more companies can look up to them.

TL;DR: The original bag, although expensive and heavy, is very sturdy and of high quality, some parts were hand-made to perfection. The costumer service is kind, responsive and very helpful. I ordered the new Petit M now, and am looking forward on receiving it.

I ordered through the funding campaign through Indiegogo and received the package Oct. 2022. I ordered the bag, laptop case, camera bag and compression cube. I am super happy with the quality, functionality and beauty of the products. I have received compliments on the bag! The functionality and thoughtfulness is something I have never experienced with other bags and one of the reasons I believed in the company's vision.

Thank you La Masio Team! It was worth the wait! Looking forward to enjoying the bag for years to come and to support the company in the future with other purchases now that it's up and running with a website and all! <3