I am delighted with the table! It has been a long time since I’ve seen such high-quality wood and masterful craftsmanship! The wood is exceptionally beautiful and has been finished to an outstanding s... Toon meer
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So happy with the quality and aesthetic of the dining room table and chairs I ordered. Also very happy with the customer service and communication which was excellent. The chairs were on back order... Toon meer
Bedrijf heeft geantwoord
The service I received was nothing but brilliant from start to end even we charged the delivery about 3 times nothing was an issue, always polite and the product is worth the price
The quality of the furniture at La Residence is amazing. We were lucky enough to visit the showroom and the people there were so helpful and knowledgeable. We have bought 2 pieces from them and the de... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
La Residence Interiors was founded over a decade ago by Dan and Sarah Cook as they began renovating properties in the UK and France. Struggling to find high-quality, luxury furniture to style and furnish their homes, they began designing their own, which led to the creation of an exclusive collection that marked the birth of La Residence Interiors. Since our establishment in 2012, La Residence Interiors has flourished, creating timeless, elegant and exclusively designed furniture with an unwavering commitment to quality which are built to last for years to come. Our passion lies in offering our customers unique and stylish pieces which are delivered to your home by our white glove delivery team as soon as possible so you can start enjoying your furniture in no time at all. We dedicate our growth to our strong customer relationships and passionate team of experts who are always at hand to help you make those important decisions. Our website offers our customers an opportunity to see our furniture in beautiful lifestyle settings, inspiring our customers to recreate the magic in their own homes. We complement our digital presence with a spacious showroom located in the heart of Alfold, Surrey, which draws in visitors with captivating lifestyle settings and of course a team of knowledgeable and friendly showroom advisors. We invite you to explore our exclusive collection, designed to bring a touch of luxury to your interior. Visit www.laresidenceinteriors.co.uk to start your journey with La Residence Interiors today.
Contactgegevens
Unit 15-16, Alfold Business Centre, Loxwood Road, Alfold, GU6 8HP, Surrey, Verenigd Koninkrijk
- 01403 752245
- contact@laresidenceinteriors.co.uk
- laresidenceinteriors.co.uk
4,8
Uitstekend
439 reviews
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Unfortunately we do not share the same…
Unfortunately we do not share the same good opinion regarding the shopping experience at La Residence.
We purchased a round table from La Residence and had a very poor experience arranging transportation from the UK to the Netherlands. The sales representative assisting us was extremely difficult to communicate with and made numerous mistakes when completing the required paperwork. What should have taken a few days ultimately took more than a month to resolve. We seriously considered cancelling the purchase several times, but we really wanted the table and therefore decided to continue with the order.
Unfortunately, the problems did not end once the table arrived. Within just a few days, white discoloration and patches appeared on the surface seemingly out of nowhere.
I contacted customer support and was told that the issue was “strange” and that we should simply take the table to a restoration company to have it repaired. This left us with the impression that, once the payment had been made, we were essentially on our own and expected to arrange and pay for the repair ourselves.
I also contacted the sales representative again, but the communication was once more very disappointing. Rather than trying to help us resolve the issue, she appeared to focus on finding a reason to attribute the damage to us. She repeatedly took parts of our explanations out of context, despite the fact that I clearly explained several times that we had only cleaned the table with water. When the stains appeared, we also tried cleaning them with a gentle wood soap, but this did not improve the situation.
I am still waiting for La Residence to clarify the warranty terms and to provide information about the exact colour, finish and treatment used on the table, as this information is required by the restoration company to determine the appropriate repair method.
It has now been almost two weeks without receiving a response.
Overall, the experience has been extremely disappointing.
We hope La Residence will finally provide the requested information and clarify how they intend to address the issue under the applicable warranty.
10 september 2026
Review zonder uitnodiging
Antwoord van La Residence Interiors
Dear Agata,
Thank you for taking the time to share your experience. We are sorry to hear that you have been disappointed with the service and for the issues you have encountered with your dining table.
Our Technical Team have been in communication regarding the condition of the table, and we are currently awaiting a response from you to clarify exactly what product was used to clean the dining table. This information is important in helping us understand what may have caused the discolouration and to determine the most appropriate way forward.
As this was an International delivery to the Netherlands, additional documentation was required, which unfortunately contributed to delays in this instance and we apologise for this.
We look forward to receiving this information from you and working together in order to resolve this matter as soon as possible.
Kind regards
The La Residence Team
Wow what a fantastic company
Wow what a fantastic company
I received my long awaited table today and it didnt disappoint
Delivery date met. 2 lovely guys delivered it.
Quality is beautiful
Highly recommend
22 september 2026
Review zonder uitnodiging
Antwoord van La Residence Interiors
Dear Caroline,
Thank you so much for your lovely review. We are absolutely delighted to hear that your table lived up to your expectations and that you are happy with the quality. We are also so pleased that everything went smoothly with the delivery. We will pass your kind words on to our delivery team. Thank you for your recommendation and for choosing us. We hope you enjoy your beautiful new table for many years to come.
Kind regards
The La Residence Interiors Team
Excellent efficient service
11 september 2026
Antwoord van La Residence Interiors
Dear Nigel,
Thank you for your kind feedback. We are delighted to hear you were pleased with our efficient service. We really appreciate your support and look forward to welcoming you again.
Kind regards
The La Residence Interiors Team
Excellent service provided options and…
Excellent service provided options and the final delivery of our choices more than lived up to our expectations. Our dining room table and sideboard is a welcome addition to our new home.
10 september 2026
Antwoord van La Residence Interiors
Dear John,
Thank you so much for your wonderful feedback. We are delighted to hear that you were so pleased with the service and that your dining room table and sideboard have exceeded your expectations. It’s lovely to know they have made such a welcome addition to your new home. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Kind regards
The La Residence Interiors Team
Great quality product and service
Beautiful showroom, great customer service and the delivery company was very professional and mindful of my home. Beautiful sideboard looks great.
10 september 2026
Review zonder uitnodiging
Antwoord van La Residence Interiors
Dear Lorraine,
Thank you so much for your lovely review. We are delighted to hear that you had such a positive experience with our showroom and customer service. It’s wonderful to know that the delivery team took such great care in your home, and we are thrilled that your beautiful sideboard looks fantastic. We hope you enjoy it for many years to come.
Kind regards
The La Residence Interiors Team
I am absolutely delighted!
I am absolutely delighted with both the purchasing experience and the quality of this ottoman. The ordering process was seamless, and I received clear tracking information and regular updates from purchase through to delivery.
The delivery team were professional and courteous. They placed the ottoman in the room of my choice, unpacked it, allowed me time to inspect it, and removed all of the packaging before leaving.
While this ottoman was slightly more expensive than some others I considered, the superior quality of the fabric, upholstery, and craftsmanship makes it well worth the investment. The attention to detail is evident throughout, and the finished product looks fantastic.
Overall, I couldn't be happier with my purchase and would not hesitate to order from them again in the future.
26 augustus 2026
Antwoord van La Residence Interiors
Dear Trish
Thank you so much for your lovely review. We’re delighted to hear how pleased you are with your new ottoman and your experience from ordering through to delivery.
It’s fantastic to know that the quality of the fabric, upholstery and craftsmanship lived up to your expectations, and that our delivery team provided the professional and courteous service we aim for. We take great pride in the attention to detail that goes into every piece, so it means a lot to hear that you feel the ottoman was well worth the investment.
Thank you again for choosing us and for taking the time to share such detailed feedback. We’re thrilled you’re so happy with your purchase and look forward to welcoming you back in the future!
Kind regards
The La Residence Interiors Team
Very nice service
31 augustus 2026
Antwoord van La Residence Interiors
Dear Jeanus,
Thank you so much for your lovely feedback! We’re delighted to hear that you were happy with our service. We really appreciate you taking the time to leave a review and hope to welcome you back again soon!
Kind regards
The La Residence Interiors Team
Antwoord van La Residence Interiors
Dear Rosie,
Thank you for your review and we are so sorry to hear that you did not receive your wood sample.
We can see that you have contacted our Sales Team to let us know, and we’re pleased to confirm that a replacement sample has been resent to you as advised.
Please accept our sincere apologies that your original swatch went astray in the post, and for any inconvenience this may have caused.
If you have any further queries or require any assistance, please don’t hesitate to contact our Sales Team, who will be happy to help.
Kind regards
The La Residence Interiors Team
Antwoord van La Residence Interiors
Dear Carole
Thank you for your lovely review! We’re delighted to hear that you’re happy with your products and that you had a good delivery experience. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon!
Kind regards
The La Residence Interiors Team
No direct delivery to the IOW
Shame don't deliver to the Isle of Wight, otherwise the experience was good.
18 augustus 2026
Antwoord van La Residence Interiors
Dear Ray
Thank you for your kind feedback. It’s great to hear that you had a good experience with us. Unfortunately, we do not deliver directly to the Isle of Wight. However, we’re glad we could help arrange delivery of your order for onward shipping. We really appreciate your understanding and thank you again for your positive review.
Kind regards
The La Residence Interiors Team
Great furniture and great service
The quality of the furniture at La Residence is amazing. We were lucky enough to visit the showroom and the people there were so helpful and knowledgeable. We have bought 2 pieces from them and the delivery service is also top notch. Thank you everyone at La Residence, especially Tina!
25 augustus 2026
Antwoord van La Residence Interiors
Dear Andy
Thank you so much for your wonderful review! We’re delighted to hear how pleased you are with the quality of your furniture, your showroom experience, and our delivery service. It’s especially lovely to know that Tina was able to make your experience so enjoyable. We’ll be sure to pass your kind words on to her and the rest of the team.
Kind regards
The La Residence Interiors Team
Incorrect colour Ottoman delivered
Incorrect colour Ottoman delivered
I Didn’t accept, it was returned on same delivery van.
The company apologised and are in the process of sorting it out.
Hopefully I will get a delivery next week.
21 augustus 2026
Antwoord van La Residence Interiors
Dear Rachael,
Thank you for your review, and please accept our sincere apologies for the error with the colour of the Ottoman delivered.
We completely understand your disappointment and are so sorry for the inconvenience caused.
We appreciate that you did not accept the incorrect item and that it was returned with our delivery team.
We are currently working to resolve the issue and arrange for the correct Ottoman to be delivered to you.
Thank you for your patience and understanding while we work to put this right for you.
Kind regards
The La Residence Interiors Team
Superb quality, service and delivery
Superb quality, service and delivery. The delivery guys went above and beyond to get the table into our house with very limited access.
21 augustus 2026
Antwoord van La Residence Interiors
Dear Amanda
Thank you so much for your wonderful review. We’re delighted to hear that you were so pleased with the quality of your table, our service, and the delivery. We’ll be sure to pass your kind comments on to our delivery team, they’ll be thrilled to know their extra effort was appreciated.
It was a pleasure to assist you, and we hope you enjoy your beautiful table for many years to come.
Kind regards
The La Residence Interiors Team
The furniture is outstanding…
The furniture is outstanding exceptional quality. The delivery service is so professional I was amazed which at the moment is very rare. My next piece of furniture you are my first port of call, very impressed!
20 augustus 2026
Antwoord van La Residence Interiors
Dear Karen
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you’re so impressed with the exceptional quality of your furniture and our delivery service.
It means a great deal to us to know we’ve made such a positive impression. We’ll be thrilled to be your first port of call for your next piece!
Kind regards
The La Residence Interiors Team
Antwoord van La Residence Interiors
Dear Carolyn
Thank you so much for your wonderful review! We’re delighted you’re pleased with both the quality of your furniture and our delivery service. We look forward to welcoming you back soon!
Kind regards
The La Residence Interiors Team
Antwoord van La Residence Interiors
Dear Jennifer,
Thank you for the update. I’m glad to hear the samples arrived promptly and that the follow-up was completed. I appreciate your support and prompt attention and we look forward to helping you again in the future.
Kind regards
The La Residence Interiors Team
La Residence Interiors
Everything we have ordered from La Residence Interiors has been exceptional and delivered with care
11 augustus 2026
Antwoord van La Residence Interiors
Dear Muriel,
Thank you so much for your wonderful feedback. We are delighted to hear that everything you have ordered from La Residence Interiors has been exceptional and that you have been pleased with the care taken with every delivery. It means a great deal to us, and we truly appreciate your continued support. We look forward to helping you again soon.
Kind regards
The La Residence Interiors Team
Antwoord van La Residence Interiors
Dear Nick,
Thank you so much for your continued support and wonderful review. We are so delighted to hear that you are always so happy with the service we provide. We truly appreciate your kind words and look forward to welcoming you back again soon.
Kind regards
The La Residence Interiors Team
Antwoord van La Residence Interiors
Dear Glynis,
Thank you for your kind words. It was a pleasure helping you. We really appreciate your positive feedback.
Kind regards
The La Residence Interiors Team
Excellent service and quality of…
Excellent service and quality of products. Very helpful and friendly staff and I have already recommended to family friends and work colleagues. I will certainly purchase from them again.
6 augustus 2026
Antwoord van La Residence Interiors
Dear Janet,
Thank you so much for your wonderful feedback. We are delighted to hear that you were happy with the quality of our products and the service you received from our team. It means a great deal to us that you have recommended us to your family, friends and colleagues. We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards
The La Residence Interiors Team
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