Latelierdemalte Reviews 

Antwoord van Latelierdemalte

30 dec 2025

Bonjour Isa,

Un immense merci pour votre message et pour ce retour si positif. Nous sommes ravis que le sac vous plaise, tant pour sa matière que pour sa polyvalence, et qu’il corresponde parfaitement aux photos et à la description.

Votre satisfaction est essentielle pour nous, et des retours comme le vôtre nous encouragent à continuer à prendre un soin tout particulier à chaque détail, du produit à l’envoi.

Merci sincèrement pour votre confiance et votre soutien,
L’équipe L’Atelier de Malte

Antwoord van Latelierdemalte

30 dec 2025

Hello Kyriaki,

Thank you very much for taking the time to share such detailed feedback. We genuinely appreciate it.

As part of our ongoing process to continuously improve our products, we regularly test different design variations. In your specific case, the bag you received included a reinforcement detail that was not visible in the product photos at the time of your purchase. Your message helped us identify this gap, and thanks to your feedback, all product visuals have since been updated and are now fully aligned with the version currently being shipped.

We sincerely thank you for bringing this to our attention. Feedback like yours directly helps us improve both our products and the clarity of our communication.

Our goal is always to challenge and refine our designs to offer the best possible experience. Should we return in the future to the previous version of the bag without this reinforcement, we would of course be happy to send you that version.

If you feel that your situation was not handled in the most satisfactory way, please don’t hesitate to contact us again. Our absolute priority is that every customer feels heard and satisfied.

Thank you again for your valuable feedback and for helping us become the brand we strive to be.

Warm regards,
The Customer Care Team
L’Atelier de Malte

Antwoord van Latelierdemalte

24 dec 2025

Bonjour Arnaud,

Un immense merci pour votre message, vraiment. Savoir que le sac vous a parfaitement satisfait et que la livraison est arrivée juste avant Noël est une énorme source de fierté pour toute notre équipe.

Des retours comme le vôtre sont essentiels pour nous : c’est grâce à des clients comme vous que L’Atelier de Malte existe, progresse et cherche chaque jour à offrir une expérience toujours plus soignée et premium. Votre recommandation compte énormément et nous motive à continuer à prendre le plus grand soin de chacun de nos clients.

Merci sincèrement pour votre confiance et votre soutien.
Avec toute notre gratitude,
L’équipe L’Atelier de Malte

Antwoord van Latelierdemalte

24 dec 2025

Bonjour Fanfan,

Un immense merci pour votre message et pour votre recommandation, qui compte énormément pour nous. Des retours comme le vôtre sont la raison même pour laquelle L’Atelier de Malte existe et continue de s’améliorer chaque jour.

Nous sommes ravis que la qualité du sac, ainsi que le soin et la rapidité apportés à l’expédition, aient été à la hauteur de vos attentes. Prendre un soin particulier à chaque détail et à chaque client fait partie intégrante de notre vision d’une marque exigeante et profondément attentive à ses clients.

Merci sincèrement pour votre confiance et votre soutien. C’est grâce à des clients comme vous que nous avançons et que nous construisons, jour après jour, la marque que nous voulons être.

Avec toute notre gratitude,
L’équipe L’Atelier de Malte

Antwoord van Latelierdemalte

24 dec 2025

Bonjour Corinne,

Un immense merci pour votre message et pour votre confiance. Votre retour nous touche sincèrement : c’est grâce à des clientes comme vous que L’Atelier de Malte existe et continue de s’améliorer chaque jour.

Nous sommes ravis que le sac ait pleinement répondu à vos attentes, tant sur la qualité que sur la livraison. Chaque commande fait l’objet d’une attention particulière, car offrir une expérience soignée et premium à nos clients est au cœur de notre engagement.

Merci encore. C’est un vrai plaisir de vous compter parmi nos clientes.

Avec toute notre gratitude,
L’équipe L’Atelier de Malte

Antwoord van Latelierdemalte

23 dec 2025

Hello Robin Van Impe,

Thank you for taking the time to share your feedback. We’re truly sorry that your experience has been frustrating and we completely understand how disappointing it can be when a product doesn’t meet your expectations.

First of all, we’d like to reassure you that we do have a dedicated customer service team, and the correct way to reach us is via contact@latelierdemalte.com
. When contacting us, please make sure to include your order number, as this allows us to identify your request quickly and handle it efficiently. If you have already written to us, we sincerely apologize if your message was not answered as promptly as expected due to the holiday period, response times may be slightly longer, and we are actively working to reduce this delay.

Regarding the product itself, we would like to clarify a few points. The bag’s design including its compartment structure is intentional and clearly visible on our product pages. We always encourage customers to carefully review photos and descriptions prior to purchasing to ensure the design matches their expectations.

As for the initial smell you mentioned, this can occasionally occur with new items due to packaging and transport conditions and usually dissipates after the bag is aired out.

We absolutely do not make returns “difficult” on purpose. Our return policy is available on our website, and once your request is reviewed by our support team, we will of course provide an appropriate solution in line with this policy.

Please don’t hesitate to contact us directly at contact@latelierdemalte.com
, clearly mentioning your order number, so we can look into your case and assist you as quickly as possible. Customer satisfaction remains our top priority, and your feedback helps us improve.

Kind regards,
The Customer Care Team
L’Atelier de Malte

Antwoord van Latelierdemalte

23 dec 2025

Bonjour Domitille,

Merci beaucoup pour votre retour et pour vos mots positifs sur le sac, nous sommes ravis qu’il vous ait plu.

Concernant le délai de réception, il a effectivement été un peu plus long en raison de la période à laquelle vous avez passé commande, et nous en sommes sincèrement désolés. En temps normal, nos délais sont nettement plus courts et nous faisons tout notre possible pour améliorer continuellement ce point.

Merci également pour votre message à destination de Julie, qui sera ravie de le lire. L’accompagnement et la satisfaction de nos clients restent au cœur de nos priorités.

Merci encore pour votre confiance et au plaisir de vous revoir,
L’équipe L’Atelier de Malte

Antwoord van Latelierdemalte

18 dec 2025

Bonjour Rom,

Un grand merci pour votre retour, ça nous fait vraiment très plaisir. Savoir que votre expérience a été excellente est la plus belle récompense pour notre équipe.

Merci sincèrement pour votre confiance et votre soutien, c’est grâce à des clients comme vous qu’on continue à avancer et à nous améliorer chaque jour. Au plaisir de vous revoir très bientôt.

Très belle journée à vous,
L’équipe L’Atelier de Malte

Antwoord van Latelierdemalte

18 dec 2025

Bonjour Cyril,

Un grand merci pour votre message, ça nous fait vraiment plaisir de le lire. Nous sommes ravis que la commande se soit bien passée et que le sac ait fait plaisir à votre femme.

Le petit cadeau était une façon pour nous de vous remercier de votre confiance. L’attention portée à nos clients est au cœur de ce que nous faisons, alors votre retour compte beaucoup pour nous.

Merci encore pour votre confiance et à très bientôt,
L’équipe L’Atelier de Malte

Antwoord van Latelierdemalte

14 dec 2025

Hello,

First of all, thank you for taking the time to share your experience. We are genuinely sorry that the product did not meet your expectations and that this led to disappointment.

We want to reassure you that your request has been fully taken into account. A 100% refund has been processed today, without requiring you to return the item. You have received an email confirming this, and the refund should appear on your account within the next few days, depending on your bank.

Our priority is always to ensure that our customers feel heard and treated fairly. Even when a product does not suit personal preferences, we aim to resolve situations in the most respectful and straightforward way possible.

We also appreciate feedback, as it helps us continue improving both our products and our service. Your message has been carefully reviewed, and we thank you for bringing your concerns to our attention.

Once again, thank you for your order, thank you for your feedback, and thank you for giving us the opportunity to address this properly. We wish you all the best moving forward.

Kind regards,
L’Atelier de Malte

Antwoord van Latelierdemalte

4 dec 2025

Hello,

Thank you for taking the time to share your experience. We are truly sorry that the bag you received did not meet your expectations. After reviewing your file and the photos you kindly sent us, we can confirm that it is indeed the model you ordered, fully consistent with the images displayed on our website and showing no particular anomaly.

Our customer service team did get back to you, with a slight delay for which we sincerely apologise, and we genuinely regret that we were not able to continue the conversation together to find a solution before the chargeback was initiated. This will naturally lead to your refund, so you can be completely reassured on that point.

We would simply like to clarify for our readers that L’Atelier de Malte is a trustworthy and dedicated brand, and we take great care in supporting each of our customers with transparency and attention.

We wish you a lovely day and remain at your disposal should you wish to contact us again.

Antwoord van Latelierdemalte

14 dec 2025

Hello Veena Parashuram,

Thank you for sharing your feedback, and first of all, please accept our apologies for the delay in our response.

At the time your review was posted, the parcel was still in transit, which meant we were unable to process a cancellation or refund until the carrier confirmed the final delivery status. This procedure is in place to protect both our customers and our company.

We can now confirm that the parcel has been successfully delivered, within an 8-day timeframe, as indicated by the tracking information.

Regarding the express shipping fee, you were absolutely right. The refund has now been processed today. The delay was caused by a technical issue in our system and was not intentional, and we sincerely apologize for this oversight.

Your feedback is extremely valuable to us. It helps us improve our communication and internal processes, and it directly contributes to making the customer experience better. Our customers are our top priority, and we are continuously working to improve the quality of our service.

Thank you again for your patience and for taking the time to share your experience.

Kind regards,
L’Atelier de Malte

Antwoord van Latelierdemalte

14 dec 2025

Buongiorno Chiara Caccia,

ci dispiace sinceramente leggere che la sua esperienza non abbia soddisfatto le sue aspettative e comprendiamo la sua delusione.

Desideriamo però chiarire alcuni punti importanti. L’Atelier de Malte non è un sito truffa ed è un marchio regolarmente registrato in Europa. Le informazioni relative ai materiali dei nostri prodotti sono indicate in modo trasparente sul nostro sito al momento dell’acquisto.

Per quanto riguarda la spedizione, alcuni ordini possono essere evasi da magazzini logistici internazionali, incluso al di fuori dell’Europa. Questo non influisce in alcun modo sull’autenticità del prodotto né sugli standard di qualità che ci impegniamo a rispettare.

Siamo sinceramente dispiaciuti se la borsa ricevuta non corrisponde alla sua percezione della pelle. La sensazione o l’odore iniziale possono talvolta essere legati all’imballaggio e al trasporto e tendono a scomparire dopo l’aerazione.

Per quanto riguarda il reso, ci scusiamo se non ha ricevuto risposta nei tempi desiderati. La invitiamo a contattare nuovamente il nostro servizio clienti oppure a verificare la cartella spam, così da poter riesaminare la sua richiesta e trovare una soluzione adeguata.

La soddisfazione dei nostri clienti è una priorità assoluta e restiamo a disposizione per gestire la situazione in modo corretto e trasparente.

Cordiali saluti,
L’Atelier de Malte

Antwoord van Latelierdemalte

14 dec 2025

Hello Flora,

Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations.

We would like to clarify that we do not sell counterfeit items and we have no affiliation with any luxury brand. Our designs are original, and all materials used are described transparently on our website. No product from L’Atelier de Malte is branded or sold as a luxury designer item.

Regarding the smell you mentioned, new items, especially those packaged for international transport, may occasionally have a temporary odor due to packaging. This typically dissipates quickly once the product is aired out.

That said, if you believe you received an item that does not correspond to your order, we strongly encourage you to contact our customer service team directly so we can review the situation and find an appropriate solution.

Best regards,
L’Atelier de Malte