Launch Gift Cards Reviews 

I don't understand the negative reviews. I bought an Airbnb gift card for my daughter. I realised she was using a new email address and late on a Saturday night contacted support to change the delivery email for Sunday. For the record, I was sent the link when I bought the gift card, so all was not lost either way. The support team responded within a few minutes and changed the delivery email. Remarkable support, thank you!!!

The customer support I received was nothing short of exceptional. As soon as I reported my issue the customer support team jumped right in helping me locate the information needed to process a new gift card. The communication was outstanding and I just can’t thank them enough. Job well done

Thank you
Eric B

Thank you!
I appreciate the help and advice, without which I would not have been able to deal with my problem. Excellent!

They were very helpful when we lost our gift card information.

I was given a gift card for doordash and the email I recieved says I don't have access to it. I'm trying to ise it and can't get in touch with a real person to figure it out.

Tried to buy an Ebay gift card on the Ebay website with our credit card (tried 3 times) - Launch denied every attempt even after we called our credit card company and they said we were clear to purchase. This whole episode was a big joke and a waste of precious time. Ebay needs to find another provider.

Just purchased a GC on Turo for $256 with my Cap1 CC and the charged shoed as declined but my card immediately charged and I have no gift card, I've emailed support at launce gc, since you cannot talk to a human, but I needed this immediately to book a car for tomorrow. Now I have no gc or available credit to book the trip.

Helpful and responsive

Received a Gift Card for my birthday. Seems that the email was deleted in error. Reached out to the customer support and they located the gift card and resent to me. They got back to me within 30 minutes of my emailing them. Super efficient.

Thanks

We were given a gift card for Airbnb Christmas of 2021, but never had a need to use it until Spring of 2024. We had lost the original gift certificate and were really worried about losing the original gift amount. We reached out for help and they were able to locate our certificate and give us the whole balance! They were quick and efficient and I appreciate their help!

Trotz einiger Anlaufschwierigkeiten konnte mir in meiner Angelegenheit geholfen werden. Die Korrespondenz mit allen Mitarbeitern:innen war außergewöhnliches freundlich und nett. Alle haben sich bemüht.

I ordered 3 gift cards and had to come to the customer care center for assistance with 2 of them. They were very responsive and worked until all issues had been resolved. A great outcome!

Continuously my declining credit card when trying to purchase gift cards. Capital One says they are approving the charges, but Launch is declining them. Tried multiple times, using different card numbers with the same results.

Able to sort my request within the hour! Communicative and fast in an error i had made.

Update 3.20.24 My bank refunded the amount after filing with them. I am leaving this up as Launch Gift Cards response seems to deflect and deny, even after emailing their support and replying to their denials. Airbnb needs to cancel their contract with this company. Check other similar reviews. UPDATE 3.19.24 Airbnb Support was able to verify that the gift cards in question were purchased through their site and that the declined emails (and screenshots) that came from Launch Gift Cards, are indeed from them. Launch Gift Cards response is just another way to deflect ownership of their processing problem. Still do not have my money back, nor any gift cards. The Sam's club cards in question, have nothing to do with this as they are valid and worked fine.
UPDATE 3.15.24: LaunchGiftCrds, told trust pilot that this review was for a different company, trying to get this taken down instead of trying to solve the issue. If I didn't mark it as the correct company trust pilot would have taken it down. As shown by numerous people below, I've had a very similar experience, not to mention the emails come from Launch Gift Cards. What dirty tactics on their part. SCAM SCAM SCAM SCAM!!!! Why did a 3rd party chat bot show up on airbnb and promise a lower rate if I bought giftcards and then sent them a picture of a gift card? The when trying to order the gift card it declined 3 times, even after talking to my bank and had plenty of funds. Then I got suspicious after purchasing a gift card from Sam's club, that I didn't want to screenshot and hand over legitimate gift card to a chat bot that Airbnb support told me it wasn't them and was a scam. In the morning I checked my bank account and $500 dollars has been taken from my account from Airbnb. Who is Launch Gift Cards? How did you show up on Airbnb without announcing who I was even dealing with?! How did I know I was even dealing with someone other than Airbnb? You took my money and I never received gift cards?!? This is an absolute untrustworthy company. This is a complete SCAM

Quickly corrected the issue with an incorrect email address and sent my card out at once.

DoorDash would not help me with an incorrect phone number that was sent with a gift card. Launch helped right away!! So much love for them!

As soon as I got them the needed information they were able to find a gift card I had purchased that I deleted the confirmation email for.

I made an error in entering the email address. The staff kindly verified my order information and sent the gift card to the intended recipient. I'm grateful for their quick attention to helping me correct the error I made.