Laundrapp Reviews 2.390

I spent 130 on servises, they lost my suit trousers, pyjama bottoms, some stuff came back unclean, told me it was my fault, could make the driver understand, they told me it was my fault, they don't ever make mistakes, in fact he had never made a mistake in his life

Used City Laundry App service while staying in a hotel in London. Picked up at short notice by 1pm and returned at 6pm same day. Laundry perfectly cleaned, dried and folded. Staff allowed me to pay by Revolut after laundry was returned and did not overcharge. Would use again when next in London and highly recommend.

You will be OVERCHARGED and sold a service you did not ask for. Shirts returned with stains on the collars and cuffs and frequent late deliveries.

I would AVOID using laundrapp at all costs. It is expensive, poor service, often incorrect and late. Support your high street dry cleaning service - a million times better than this service!

Paid for a 24 hour service and… 192 hours still don’t have my wedding suit back, no phone number they answer. Latest is they’ll get back to us in 24 hours and they are “looking for it”.

Save yourself a lot of bother.

Items due back today (Wed evening). Cancelled without any communication and moved to Friday at 9pm-11pm. We are going to a wedding on Friday and you have my dress for the wedding and my other half’s white shirts. If we book a 24 hour service it’s just unacceptable that it is moved to a 72 hour one with no communication. I need these items back. I’ve asked to change delivery or collect myself but no response.

Do not recommend. Damage caused to dress. 12 items came back with new creases ironed into them and visible marks of an iron shape on some of my clothes... Customer service very defensive. They did offer to try to "fix", but after the way my clothes had been treated I did not want to give my clothes back to them. They made it too difficult to pursue a complaint to be worth the time. I would not trust.

Returned a wash with black dye leaked all over it then said they wouldn’t talk to me because the care labels didn’t match the service (they did) before arranging the items to be picked up & re cleaned… sending them back once again still damaged covered in black dye. Clothes destroyed & unrecoverable with no offer of compensation, chased responses for days now going onto week 3. Do not trust this service

Ruined my down bed cover, they processed it without reading the instructions & it's literally ruined. I do not recommend this service.

This just doesn't work. The collection was hours late and involved a lot of calls back and forth. The delivery was the same, not same day at all but two days later, hours late and I had to wait around and delay a meeting making a load of calls back and forth. when it came to payment I was initially charged a random amount which was nearly 50% over what I owed, I asked for an invoice which was totally wrong when it came and I had to go back and challenge why I'd been charged more, charged for a same day service and not given the 'first-time discount'.
The clothes, when they came back, had been cleaned well. Everything around that was just so much more hassle than it was worth.

Firstly, they advertise next day return of your clothes but it never actually gets delivered as "the facility needed more time to process the order", so essentially this is false advertising and I will be reporting as such.

Secondly they send out tracking links which work for a bit to give the impression the order is out even when it's not.

I also asked for my clothes to be returned even if they weren't completed as I needed to use them as I could've washed them or taken them somewhere else but they refused to do that so great customer service there. I had to go out and purchase a new suit because of that.

Finally their staff are incredibly rude on the chat service and the time taken to response is again not what is advertised and there is no way to call anyone. I will not be using this service again as the first time this happened I thought it was a one off but not it happened again...

Laundrapp collected a bunch of my shirts to wash. They then missed the re-delivery saying something about no drivers in the area. Over more than three weeks later, still no clothes. I had to go to the small claims court and file a claim for the cost of replacing all the shirts before finally, a few days later my shirts were returned. Needless to say, I will never trade with Laundrapp again. Any company that needs to be taken to court to return my own clothes to me is sadly not fit for purpose. I would respectfully ask that they cease trading.

Laundrapp refunded me for the cost of my order (understandable, given the performance) but I never got the cost of my small court claim so it cost me something like £70 to retrieve my own property from them.

Do not use this company. I sent 4 king size bundles. Within the bundle you are allowed 1 duvet, 1 sheet and 4 pillowcases.
3 of my bundles had 2 pillowcases and one bundle had 3. Total 9. I got an email saying I had an extra pillowcase. Sent an email saying actually I have 7 less than allowed and after 2 days of backwards and forwards emails and trying to call... I got nowhere. No refund for the 'extra' pillowcase. No phone call. So unbelievably frustrating. Very sad as they used to be great. I'm never using them again. Appalling customer service

Such a great service. Always on time with collections and deliveries. Very polite staff and normally the same person collects and delivers back.
I would highly recommend Laundrapp to anyone.

Have been using for several years. Always prompt, excellent service.

Made a booking online for a number of items to be collected, washed and dried and then returned.

The person who was supposed to collect the items never turned up. I was not contacted to say they wouldn't or couldn't come.

I have been unable to contact the company by phone, email or online chat, so it's all been a complete waste of time and effort. I specifically took a day off work in order to use the service. I find it amusing that they fine you if you cancel or reschedule the booking with less than 2 hours notice, but its impossible to contact them when something goes wrong.

My advice - don't bother! I won't be trying to use them again.

UPDATE: They did eventually email to day the driver was running a bit late (possibly 5 hours late!). If the driver does ever turn up I'll update this review.

UPDATE: Well surprise surprise, the driver did turn up after all!

Reliable service. Would use again. Easy.

Terrible terrible service
Zero customer service, this people take your money never collect the cleaning

Three times they have failed and no one to contact or to speak to

Never ever again

What happened to Laundrapp??? Service is now a complete disaster. I keep getting "payment failure" emails even though I've used the same card for years and it works everywhere else. The mobile app doesn’t allow me to change card details.

Need my clothes for a business trip but unable to reach anyone on their customer service channels. Wonder if they've gone out of business?

Now fourth consecutive failure - had an email from customer service assuring me order would be marked as important and would be redelivered but at 1am email received saying redelivery cancelled because items not ready ! (Laundrapp have had them for 6 days). No redelivery available at a convenient time until next week. This is criminal behaviour. Theft and incompetence.

Excellent service, always on time and competitive prices.