Hello Laundry Reviews 270

Helpful and responsive I use often

Very Good Ironing, and quick deliveries!!

Great experience so far! Clothes are clean and smell great!

I found the service to be excellent. The clothes were picked up on the appointed date and returned the very next day all clean and folded. The staff I interacted with were all very polite and professional. I would definitely recommend this service.

Really great customer service. They called when they were to pick up. I had a billing issue as it was my first time and I was able to speak to a real person to sort … pick up and delivery in 24hrs and on time. All went smoothly. I will definitely use these guys again!

Brilliant service, to collect and deliver the laundry to me at home.

Our washing machine broke down so thought this would be a good alternative. We ordered a collection and they didnt turn up in the specified time.

We requested a refund, and they said they wouldn't return the cash and would be charged a cancellation fee.

This is outrageous as they've failed to meet their obligation. Would never use again.

Good communication from driver who collected the laundry. All deluvered in good time.

AVOID
RUINED MY PUFFER JACKET WHILE FAILING TO CLEAN IT, collected late & delivered late

APPALLING SERVICE AND NO REFUND GIVEN - traders have a responsibility of care under the consumer rights act. Have escalated to citizens advice. DO NOT USE

Having read the reviews here I was a bit worried. Just got the items back (my first order with them), it's actually quite good. I sent 4 items for dry cleaning, the pick up time was changed but I was informed in advance (I was at home anyway). They send a tracking link for the driver's location 30 mins prior to the pick up. They were delivered on time during the slot selected next day. Items were clean and presented nicely. When I emailed they were responsive (and on chat as well) so I would recommend, maybe they are changing for better?

The actual cleaning of the clothes was fine

The communication on the other hand is awful! Clothes were meant to be picked up by 21.30 they showed up at 23.35. Meant to be delivered next day was told not going to be possible when I asked for a time for the following day I was ignored

Pricing seems crazy do believe we was overcharged

I would not use again

3 stars given as clothes were washed and returned in good condition

The cleaning quality itself was fine, and the online chat was responsive when I asked questions before placing the order. Unfortunately, everything after that was disappointing.

The instructions were clearly included in the online booking, but I was later told that different instructions were followed based on what was (or wasn’t) communicated to the driver. In my view, the service should be carried out according to the online order, not verbal instructions at collection. The driver also arrived around three hours earlier than the slot I had requested.

As a result, I was charged £130 instead of the £60 shown at booking, with items billed per piece rather than as the service selected. The first-order discount was also not applied.

Customer service initially replied quickly but seemed more focused on closing the matter than understanding it. After I asked for the charges to be reviewed, they stopped responding altogether.

Despite acceptable cleaning, the lack of clarity, overcharging, and poor follow-up mean I wouldn’t recommend this service.

Great laundry service

Thank you once again for your excellent service!
Everything was done very quickly and professionally. The laundry came back perfectly clean, fresh, and neatly folded.
I truly appreciate how smooth and convenient the whole process was. Your reliability and attention to detail make a real difference. I’m very happy with your service and will definitely continue using it. Highly recommended!

Great service and fast. I use it very often! Very reliable

They did not return one pillowcase from my order even though their 'sign-off' sheet declares that two were included. They TAKE NO RESPONSIBILITY for the error. My advice - *OPEN THE PACKAGES BEFORE THEY LEAVE. YOU CANNOT TRUST THESE PEOPLE*. Alternatively, just find someone else to do your cleaning

Booked a delivery slot of 19:00-21:00, driver turned up at 15:30 and dumped the bags of laundry outside our door. Half of the clothes that were in a black bag they provided/put them in were still damp and smelt bad. When I emailed to express these concerns I was told “we texted you when a driver was on the way” (they did not) and “we recommend airing out the laundry when you receive it to dry it” - which A. shouldn’t really be the responsibility of the customer who is paying for clothes to be cleaned and dried, and B. wasn’t recommended to me before the service and there’s no mention of these conditions on their website. They have since ignored every follow up email I’ve sent. Judging from the other reviews they are not a good company at all. AVOID at all costs.

It’s nice, keep going

Washing machine broke so used a cleaning service. Late on pickup (booked at 13:00 - 15:00, they emailed to say they’ll be late between 15:00 - 17:00 - wasn’t an issue I was in. Didn’t actually arrive until 21:15. Unacceptable.

Late on drop off, was scheduled for 15:00 - 17:00. No communication until I chased and actual drop off 21:45/ 22:00 (Sunday evening)).

Very poor cleaning with a weird smell (damp?? Not all clothes fully dried).

Didn’t check the reviews before using so my mistake but avoid this company. Terrible service all round.