Hello Laundry Reviews 271

I used Hello Laundry to dry clean a mattress protector, duvet and cushions. On receiving my items back (a day late) there was burn damage to the mattress protector. When I reported it to Hello Laundry they sent me “CCTV footage as proof” that my item was not damaged there. (The “cctv footage" was blurry and definitely not proof of anything.) In any case, I sent my item to be cleaned and it came back damaged. No accountability at all and very unpleasant customer service. Advise against using this company as there are so many other services out there.

Excellent Service. We have used Hello Laundry on several occasions. Both the scheduled collections and deliveries have occurred within the time frames requested, although there have been two occasions when the deliveries were delayed, both of which were outside the control of Hello Laundry & their couriers.
We've recommended Hello Laundry to friends & neighbours.

I used this company for the first time for a huge load of laundry after my washing machine broke down.

The positives:
- The amount I paid was very reasonable .
- The App was easy to use
- The turnaround was fast and timely.

The negatives ( some very serious ones)
- Their communication was extremely poor - no telephone number, no replies to email or contact page. No response to an email requesting them not to use fabric conditioner.
- a few quite pricey items have gone missing. No response to the email asking about the items.
- Finally, the email requesting the review showed the email address of all of their customers. There fire mine would be visible to others. This a serious breach of GDPR rules.

Quality of the cleaning and professionalism of the staff

Pretty happy with the service. You can book collection on the same day and delivery for the next day. It's a fast turnaround time. It's also very easy to book online with the Chat service very helpful vs the bots you get in most services.

Great service, I will use them again.

Overcharged me even though I weighed the clothes beforehand. I disputed it, no reply. Then went through my clothes, full of residue and colours faded. Also my dry cleaned coat has small hairs in it (I don't have pets). Four days since I complained, no reply. DO NOT USE.

Best dry cleaning service. After placing my order I saw some bad reviews I was afraid so I go to live chat to cancel my orders, customer support team promised me service will be no issues and she explained me only customer which is unhappy they gave review but we served everyday 100+ customers happy customer never leave review now days. I can truly appreciate Hello Laundry service is lot better than any other laundry company. I don’t have any single issue with them. I recommend all of my friends and family.

Absolutely amazing ! Would recommend to anyone.

I really happy with sevices and appreciate the workers . Received my delivery on time and clothes are really clean and smells very good. Recommend to all.

Very happy with the service, pick up and delivery on time.
Use their service again.

Wonderful experience with Hello Laundry. My cloths were nicely cleaned and delivered on time. I will use them again

25 shirts ironed - smooth service, fast pickup (same evening) and returned within 24 hours in great condition. Collection was easy, same driver dropped the clothes back. Very happy and will use next time.

I recently tried out Hello Laundry and I must say, I'm thoroughly impressed! From start to finish, the experience was seamless. Scheduling a pickup was a breezed, and the delivery was right on time. My clothes came back looking and smelling fresh, with even the toughest stains removed. The attention to detail and customer service exceeded my expectations, a big thanks to Roy, the driver. I'll definitely be using Hello Laundry again and recommending it to all my friends and family!

Its an amazing service.

VERY UNREPUTABLE COMPANY! I arranged a collection for a specific time slot for dry cleaning service on Birmingham website. I received a call shortly after asking if the driver could come earlier than expected because he was in the area. I then made efforts to get home earlier and did not receive a call or text from driver or company. Then received email to say there was a shortage of drivers. Paid a £20 deposit and made numerous efforts to get in contact with them via email but no answer. These people are thieves. What’s even more dodgy is that the phone number on the website never goes through.

Dry cleaning my suits with them is very high quality. I send my dress as well all stain are removed. I am very impress. Pick up and delivery on time. I will use them again.

I would actually give them 5 stars for the collection, pressing and drop-off of my 13 shirts. However they returned with a smell of cigarette smoke on them.

As a non smoker whom had washed the shirts first, this is unacceptable. Clothes should be transported, stored and processed in a clean environment. I sent an email 5 days ago and have not received a response, so this will be my last order.

Booked a collection between 1-3pm. Was emailed to say that they couldn't collect until the evening which was fine. At 3pm I received a email to say they have no drivers. A £20 payment was taken and I was told it would take up to 10 days to be refunded!! I should have read the reviews first!

First time used and excellent 24 hour service .
All my holiday washing done and delivered to my door .
Will definitely use again