Laurajamesfurniture Reviews 371

A follow on from the last review, the company sent me the slaths without my knowledge. I never asked for or agreed to them. They told me on numerous occasions they would send a courier to collect them and today they have asked would I dispose of them. They say they have rung you when they haven’t, I respond to emails and they take days to respond back. The service is appalling. At this stage I don’t want anything to do
with this company just to take back the very large package that is sitting in my hall way.
Poor quality good but worse customer service.

Disappointing service from untrained members of staff. Emails went unanswered, and I was kept on hold for 26 minutes just to speak to a manager. Truly disappointing.

Very helpful

We purchased a Kemble bistro set this spring and went on to purchase an outdoor furniture cover specifically for the bistro set

1.The first cover arrived incorrectly labelled and twice as big the bistro set
.
2. Replacement offered with a promise that the item would be quality checked before sending to ensure it was the exact cover . When this arrived it was the exact same enormous cover that had been sent previously

3. Cover number 3 arrived this time labelled as Kemble bistro cover but again when opened is way too large and completely different dimensions to the item we purchased on the website.

We are currently awaiting a response from Laura James to the photographs we sent them and in the meantime are left with three oversized rain covers which are unusable

Once it was established that my radiator cover was missing,I was asked if I still wanted it. Having said I did,which was on a Tuesday it was delivered on the Friday of the same week. Anniesa was very helpful and apologetic over the delay of the original . The radiator cover has met my expectations and looks great in the hall. Again many thanks.
Jim Flynn

I am extremely disappointed with the customer service I have received from Laura James regarding my faulty table. The table was delivered with a defect, which became obvious after assembly, as the legs are wobbly and the item is not stable.
I have made repeated follow-ups over the course of more than a month, including around 20–25 emails and calls, and I have also sent photographs and explained the issue multiple times. Despite this, many of my emails were ignored, and responses were often only sent after repeated reminders.
I was eventually told: “It has been confirmed that the Jay table was inspected and no faults were identified. As a result, we are unable to provide a replacement for this item.” I am amazed that the table was apparently inspected without anyone seeing the actual item or visiting to assess it properly.
This is not an acceptable way to handle a clear fault reported shortly after assembly. I have never come across such poor customer service, and I am extremely frustrated and disappointed with the way this has been managed.
I expect this matter to be reviewed properly, with a genuine inspection of the item and a fair resolution. At this stage, I would strongly advise other customers to think carefully before purchasing from Laura James

Ordered a cover for my Laura James outdoor furniture and very happy with it it fits 3 stools and l couch and table

Terrible customer service .
Delivery delay with no proper information.

Ordered radiator cover from the website & Had a great experience as the prices and product quality are really good. Also delivery was on time and well communicated.
Will definitely be ordering more soon.

If you want something in good time - do not order from this company!
We thought Laura James was a good reputable company, however something must have changed!
We placed an order for a the Dakota corner sofa set, cover and outdoor rug on the 19th March (2026) it stated estimated delivery 8-15th April.
The rug has got pushed back to mid May - fine it was a pre-order. Wasn’t super clear but it is not too much of a problem for us.
We waiting for the sofa to come, had an email stating it would be delivered 15th April (very last day of estimated delivery -fine), stayed inside waiting all day to not receive anything at all.
We called the company and they said it had left the warehouse but hadn’t got to DHL yet. 16th April we had a text from DHL stating the time of arrival for the corner sofa set and the cover. What we got was a single cushion and half the sofa set. I’m sorry but that’s ridiculous, the website literally cites that they put shipments together to reduce carbon footprint.
My partner tried to call up as I was in work and he was told that no information could be given as he wasn’t the one who placed the order. Really disappointed in what we thought was a great company! Won’t be ordering from them again.
If you’re wanting outdoor furniture in time for summer - go elsewhere!

Zayaan could not be any more helpful, even staying on the line to make sure information was received through. Would definitely purchase through the company again.

I’m thrilled with my new radiator cover! It looks exactly like the photos on the website — even better in person. It adds such a beautiful touch to my hallway. I couldn’t be happier with my purchase and highly recommend this website. I’ll 100% be shopping here again!

The sofa we ordered is for a room on the first floor but the delivery men did not take it upstairs they left it on the ground floor. I asked them to take it upstairs because I can’t carry it on my own, but they refused. Laura James did not warn me before I placed the order that the delivery men would not take it upstairs. My advice is don’t order any furniture from this company if you don’t have someone who can help you carry it.

Excellent customer service when returning/cancelling an item

Astrid was very helpful and followed up on the issue until it was resolved, very professionally and kindly.

I ordered two Edith radiator covers. One was put together fine but the second one the top shelf was damaged. I was sent a replacement shelf which I received 10 days later, which was damaged then I was sent another replacement shelf which was meant to have been checked before sending to Me. this was also damaged. I’m now awaiting for a new radiator cover to be delivered by Evri which I don’t hold up much hope as I’m sure it’s been bashed about in the warehouse. The original order was delivered by two men in a van who were very careful. Customer service just take too long and any replacement products are not sent out quickly and nobody calls you back when they say they will. Laura James asked me to review my product which I did which was never posted obviously because it wasn’t the five star reviews that seemed to be only posted on their website.

I’m really disappointed with the customer service at Laura James. I bought four chairs from them about two months ago (to be exact it was the 14th of February, now is the 8th of April 2026) and one of them arrived faulty. Ever since then I’ve been trying to get a replacement, but I keep being pushed from one excuse to another with no real progress.

It’s been incredibly frustrating, and I genuinely feel my consumer rights are being ignored. I paid for a full, usable set of chairs – not three good ones and one faulty one that no one seems willing to sort out.

All I want is a straightforward replacement, but the lack of accountability and the constant diversion from actually resolving the issue has been really poor.

Would really appreciate it if someone at Laura James could finally take responsibility and put this right.

Part of my order was missing and i spoke to Ashley who was amazing. She took my details and followed it up with the delivery company and i was assured it will be with me in the next few days. Very polite and extremely helpful.

I bought a fairly expensive table. Built it. Then realised, having lived with it for a day, that it was just going to be too big for the space. Laura James will not take it back. Once built they won’t touch it. Won’t even discuss it. It was not easy to construct and some of the bolts did not meet the pilot holes they were suppose to so I now have to sell this item privately with a build quality that is debatable. I cannot sell it. It’s been 3 weeks and no one is buying and I have dropped the price by half. I’m posting this review just so people know that once you build it you are on your own with Laura James. The won’t even consider taking it back at a reduced price. Pretty poor and this table is stock on my kitchen, all boxed up and currently going no where.

Even though I purchased a while ago, I only got the bedside units assembled over the weekend, as we have not moved into the new house yet. I am delighted with them. They are very neat and wipe clean 👌