Laurajamesfurniture Reviews 

393
TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Ordered, but delivery and customer service is awful. The order is not received is late and has been with the courier for two weeks. customer service don’t respond to email or submitted enquiries , wh... Toon meer

Beoordeeld met 5 van de 5 sterren

Very fast delivery. Items came flat packed. Most items weren't numbered, but fairly easy to figure out. Took about 2 hours to put together. Excellent quality, proper pine wooden cabinet and looks fabu... Toon meer

Beoordeeld met 4 van de 5 sterren

Love the desk so much, looks amazing and so big and lots of space in drawers and shelves. Unfortunately there were some chipping when assembling it, so need to be cautious. Assembling it was so simpl... Toon meer

Beoordeeld met 5 van de 5 sterren

Once it was established that my radiator cover was missing,I was asked if I still wanted it. Having said I did,which was on a Tuesday it was delivered on the Friday of the same week. Anniesa was very... Toon meer


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

393 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 65% van zijn negatieve reviews beantwoord

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3,7

Alle reviews

(393)

246 reviews in de afgelopen 12 maanden

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Beoordeeld met 4 van de 5 sterren

Love the desk so much

Love the desk so much, looks amazing and so big and lots of space in drawers and shelves. Unfortunately there were some chipping when assembling it, so need to be cautious. Assembling it was so simple and all materials were clearly labelled. Instructions were so clear except for one page where the instructions weren’t aligning with the picture but still worked it out. The drawers are deep enough and glide softly. However, the base of the drawer isn’t as strong as the drawer itself so you can’t put anything really heavy or a lot of products.

9 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Be careful when buying furniture from…

Be careful when buying furniture from this website. Terrible experience with a radiator cover which came with a scratch and the skirt cut didn’t fit on my floor skirt which is UK STANDARD! the image specs only had height and length and depth, nothing about skirt cut size. Returns T&Cs mentioned I could return item if in the original package and even if the reason was only disliking the item. When I called about the issue and starting the return process the customer assistant said they would not accept the return because item was assembled!!! I mean I was I suppose to see if it would fit without assembling?? Very bad experience, very bad customer service ,Ikea type of quality .

18 februari 2026
Review zonder uitnodiging
Logo Laurajamesfurniture

Antwoord van Laurajamesfurniture

Good morning Rita,

Thank you for leaving your review and for your patience while we look into this for you. I sincerely apologize for the inconvenience and frustration this situation has caused.

I can confirm that your query is currently being reviewed by our management team. Once all findings and the best resolution have been confirmed, a manager will reach out to you directly.

Should you have any further questions or concerns in the meantime, please do not hesitate to reach out, we are here to assist you.

Thank you again for your understanding and patience.

Kind Regards,
Zayaan
Customer Service Advisor

Beoordeeld met 5 van de 5 sterren

Professional & Great communications

We've used Laura James for a few items now and recently purchased our dining table and chairs for our new home. There were a few hiccups with the delivery, and initially we found that the dining table top was the wrong colour - however, the team were extremely proactive and professional in addressing any issues, they arranged for redelivery if items, constantly updated throughout the process and selected a well-respected and good delivery firm.
We love the quality of the dining table and chairs, it makes a lovely addition to our home and completes the same

18 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Terrible product and terrible service

Purchased pendant lights x 3, described as glass. They arrived and are light weight and plastic. I reported it and was told it would cost me £15 to return it, they would send an evri label, unless I raise a claim. I raised a claim over a week ago, sent a video of the product as requested. It’s been over a week and now have no choice but to go through my credit card company.

10 februari 2026
Review zonder uitnodiging
Logo Laurajamesfurniture

Antwoord van Laurajamesfurniture

Good morning Rakhee,

Thank you for leaving your review and for your patience while we look into this for you. I sincerely apologize for the inconvenience and frustration this situation has caused.

I can confirm that your query is currently being reviewed by our management team. Once all findings and the best resolution have been confirmed, a manager will reach out to you directly.

Should you have any further questions or concerns in the meantime, please do not hesitate to reach out, we are here to assist you.

Thank you again for your understanding and patience.

Kind Regards,
Zayaan
Customer Service Advisor

Beoordeeld met 1 van de 5 sterren

Absolutely awful time with this…

Absolutely awful time with this company. Put the item together - it failed. The first time I assumed it was me. Put it back together again - taking more time. It failed. Item totally falling apart. All broken. The offer? Partial refund or we will send you some rails for the side? Silly suggestion that didn’t help the fact the screws were failing. Also, they will keep calling you. Hope you can take a call at 10am on a random Monday.

16 februari 2026
Review zonder uitnodiging
Logo Laurajamesfurniture

Antwoord van Laurajamesfurniture

Good morning, Kellie,

Thank you for leaving your review and for your patience while we look into this for you. I sincerely apologize for the inconvenience and frustration this situation has caused.

I can confirm that your query is currently being reviewed by our management team. Once all findings and the best resolution have been confirmed, a manager will reach out to you directly.

Should you have any further questions or concerns in the meantime, please do not hesitate to reach out, we are here to assist you.

Thank you again for your understanding and patience.

Kind regards
Kelly Anthony
Customer Service Advisor

Beoordeeld met 5 van de 5 sterren

Great sofa bed

Delivery was prompt and in the time slot. The guys kindly took our boxes upstairs and were polite. The Hugo sofa bed was easy to assemble and looks great in my newly created snug! It does take two assemble though.

13 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bought a shoe cabinet and coat hanger

Bought a shoe cabinet and coat hanger, really pleased with the quality and quick delivery. I had been searching for a tall slim shoe cabinet for ages and found the perfect fit on the site, I also love the midnight blue colour which is something different.

3 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Priceless Elegance

Elegant products with a trustworthy service, very happy with this purchase!

Follow-up call was the cherry on the cake!

Thank you

10 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Nice range of quality products

Nice range of quality products, well packaged, good quality materials, well made and easy assembly. delivery time to Ireland was slow but I was advised of that before the purchase, Was worth the wait !

28 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Product Service & Delivery

Order IRE41741 - Elspeth Medium Radiator Cover in Snow White

Excellent Service & Delivery.
Radiator cover is great quality & easy to put together. Very happy with purchase & would recommend.
Nice touch with follow up call from store & also extra warranty giving free which is fantastic.
Will definitely order again. 5 ☆

25 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I absolutely love Laura james such a choice at fantastic prices

I absolutely love Laura james such an amazing selection of quirky and moderne day furniture always brilliantly priced and the quickest delivery service especially when it's coming from the UK to ireland I can't wait to make my next purchase.I bought 3 unts by box storage cube shelving it looks amazing and easy instructions

28 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very fast delivery

Very fast delivery. Items came flat packed. Most items weren't numbered, but fairly easy to figure out. Took about 2 hours to put together. Excellent quality, proper pine wooden cabinet and looks fabulous. Extremely happy with purchase and great price.

22 januari 2026
Review zonder uitnodiging

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