Laurajamesfurniture Reviews 

Company uncontainable. Phone number incorrect on contact us. Parcel did not arrive tracking says sent back to company on DPD tracking. Out of pocket no tv unit and no way to contact anyone

Had an issue with a delivery but Ashley was looking after that from day one, keeping me in the loop with emails and phone calls, which is great to have that kind of customer service. It definitely gives confident to us as customers.

We made a huge mistake ordering a mirror from Laura James. The first delivery never arrived, with no clear explanation. When the replacement finally did arrive, the mirror was completely smashed into pieces.
The packaging had no “fragile” labels or any indication that it contained a mirror. The box was full of shattered glass and could not be opened safely.
Laura James then refused to collect the broken item, saying it would be too expensive for them. This left us with a large box of broken glass in our home, which posed a safety risk and no guidance on safe disposal.
Overall, extremely poor service and a very disappointing experience. We would never order from them again.

I recently purchased two bedside tables but decided to return them as they were not satisfactory. I was told that I had to send the parcels to their UK address at my own expense. I returned them using DPD, which cost me additional money. I have now received a message from DPD saying that the parcels are being returned to me because Laura James did not pay the customs duty, despite multiple reminders. They are no longer responding to my emails, and I don’t understand why their customer service is so poor.

Bought a very beautiful adjustable radiator cover from Laura James. Really happy with the purchase. The Iliana Extendable Radiator Cover is quite stylish and good quality. Assembly was easy and instructions were clear. Delivery was on time. Nice experience! Order# IRE39910

Beautiful piece of furniture prompt delivery

We ordered a sofa bed online from Laura James in July 2025 ( legs did not arrive until Sept ) It was fine used as a sofa and bought mainly to provide a more comfortable nights sleep for visiting family and friends.
The first time it was used as a bed was Christmas holidays '25. My daughter ended up sleeping downstairs on the lounge settee as she could feel the bed base "digging in" through the mattress, also the bed sloped downwards. As these faults were not evident until someone tried to sleep on it....we are outside the time frame allowed to return or to report the fault for a refund. Photos were taken of the faults but Laura James manufacturers replied that it is not faulty ( without looking at it ) The bed element of this sofa bed is not fit for the purpose of sleeping on it!!! It would be more comfortable sleeping on mattress on the floor than this!!
It did look nice and we bought it because it appeared easy to convert into a bed!! It is no use being easy to put up if the actual bed is causing pain and discomfort when anyone actually tries to sleep on it.

Had an issue with a unexpected customs fee from the courier.
Contacted Laura James regarding this and the issue was dealt with very professionally by Nicole.

I ordered a wardrobe with Laura James in October. Today, 30/12, still haven’t received the wardrobe and Laura James refuses to refund until their delivery company confirms cancellation. I have received a confirmation email from the delivery company confirming cancellation and have forwarded this to Laura James. Their customer service is appallingly bad. I have sent over 25 emails now. I have initiated a refund through my bank as a result. Be very aware of them, very unhelpful when issues arise and completely unacceptable to refuse a refund when 3 months later I still haven’t seen my order.

Ordered 6 chairs for christmas which never arrived.

Told me I could cancel if they didnt arrive on christmas eve.

Really good radiator covers. Highly recommended

Very rude. Bough a tv cabinet on 28th Nov. Never received. They confirmed they received money. Order was active on shopify. But wouldn’t send out the order because they an IT problem which they could not solve for weeks. Stay away if possible

Ordered 25th Nov no communciation after order for three weeks, I rang twice and eventually was told that there was a mix up with dispatch and they would contact courier and get back to me in 24 hours - 48 hours later no contact again - I just rang and even though their website says open until 5pm their message says until 4 pm... this company should not be selling to Ireland if they can not deliver to Ireland

Waiting almost 3 months for delivery of console table. . 4 different dates given and no explanation why delayed.
Terrible service, and I would not recommend this company.
Getting stuff from Ali express or temu and there is clear tracking available. Laura James could learn from them.
Console table is lovely but took over three hours to assemble.

Gorgeous piece! Quality easy to assemble.
Also you can use Klarna which is great to spread the cost. Will be ordering from them again

Delighted with radiator cover and timely delivery. Good Quality and looks really well in hallway.

Anniesa was such a delight to work with. She was so helpful and understanding! Great customer service

Great quality heavy duty not flimsy or weak I will order agaim

Fast delivery. The product fully met my expectations. Thank you!