Laya Healthcare Reviews 

Laya just changed their Terms and Conditions in secret without customers accepting it and without notifying customers in any way, which is illegal.

This terms and conditions link from android APP from booking process doesn't provide any info on the charge /pages/laya/laya_terms_and_conditions

During booking process never once you mention any cancelation fees

Moreover not at any point you sent any email about cancellation fee. Which normal company who actually cares about customers would never do.

Some hidden page on your website which for whatever reason was updated without notice does mention fee

While before this fee was claimaBLE now you changhed terms AND MADE IT UNCLAIMABLE

WELL DONE LAYA
All for money nothing for customers

Awful company. No reward for years (nearly 20) loyalty. Just money grabbing whilst reaping benefits.
Avoid at all costs.
Shameful behaviour.

Unable to get refund for my premium. Changed our policy 16th Dec as it had risen by more than €1k each year for the past three years. Explained to us on the phone at that time that the New Year payments had already been sent to the Bank for processing, but that we'd get immediate refund. Payment debited 9th Jan.
Rang last week (14th) to be told refund would be applied Fri (16th). After no sign, rang yesterday to be told authorisation happened Mon (19th) and payment went for immediate processing. Now Wed (21st) and no sign of it.
Someone is telling lies! Can you really trust a company that doesn't do immediate refunds?

I have generally found Laya to be good at customer service and reasonably prompt payers for claims.
They are not perfect, but significantly better than their competitors in the marketplace.
The plan I am on is reasonable value for money.
They answer the phone within a reasonable time period of dialling their number, and the staff are very helpful and obliging. And their APP works. 

Absolute shame on Laya for being the only healthcare provider not covering Fibroscan for their customers suffering with PBC disease. Price of their premiums paid to not cover a scan for people suffering with a chronic illness it just not justifiable. Shame on you Laya

Left on hold for 30 mins. Impossible to get through to talk to an actual person.

I went to Little Island Clinic today having a a scan of Achillies Tendon in Late November. My GP felt I might need to have my foot immobilised...I handed my GP letter to receptionist who showed it to somebody and returned and told me "Go to CUH outpatients....I never got past reception....I at least thought a doctor might see me...I am a member of Laya for many years...I did not expect this treatment....very poor!!

Impossible to get a real person on the phone and I emailed several times for a copy of my ultrasound which I didn't recoeve

Lost out on thousands of euro in expenses I couldn't claim back because the outpatient limit was per family not per individual and this was not explained to me at all despite detailed conversations with customer service. Also they determine how much a practitioner "should" charge and only pay you back based on that! Avoid.

Read your health care plan through before committing.
It gives the impression everything is covered.
Sounds Great.
Online consultations.
Clinic Attendance.
Physiotherapy ect.
But realistically everything is thrown in the one pot.
Two years in a row I've found that I'm not covered for day to day expenses the last few months of the year .
As people have mentioned really hard to get through to talk to anyone.

OMG.
How they like to waste your time on the phone. repeating themselves over and over just so to get you to hang up.
Also the corporate offers are only half as good as other companies.

Visited Little Island Clinic recently with my husband, we were treated very efficiently and met a doctor Mohammad you was absolutely outstanding, his care and attention to my husband was second to none and we were very grateful to him for his diligence and kindness

Laya refused to provide full T&Cs doc before I sign up. Is it normal now to buy a product without having all information about it????

Awful insurance what a waste of money, I am paying dear price for myself and my son and now even for the GP there is the excess? What a joke..

I have been on a top tier policy with my family for years and they refused to pay for my emergency c section even though it's covered by my policy. They claim they don't see a reason for necessity. I'm assuming they wanted my husband to cut me open in the living room instead to deliver the baby?
If this were any other major abdominal surgery but not child birth there for sure would not have been any issues.
I'm in process of appealing this the second time now but want to warn others and especially women to stay away from this insurer. It's awful what they let you go through and what they tell you. We were planning on another child and I'm scared to use the insurance that I pay so many thousand euros a year for to cover my bills and probably have to go public.
Absolutely devastating.

I have sent several emails, and been on hold called several times to get policy cancelled, without any luck. I have now been on hold on most recent call for 31mins without any resolution!

The worst company I have ever had the misfortune to deal with on the phone, appalling service, refuse to take payment over the phone for bosses insurance. My 5 children are intending getting insurance, I have told them not to touch this joke of a company. Just because this company changed its name from Quinn direct to Laya, it is rotten to the core. Boycott this terrible company . I will be telling every one I know about the appalling service . I am glad I am not with them and never will be

Prescribed completly wrong medicine which would means the doctors arent profesional or theyre prescribing medicine just to get a % . Ended up needing surgery because the condition worsened dramatically. It couldve all been avoided if they were profesional enough to treat me right. Stay away from the Indian doctor in the Carrickmines clinic in dublin.

Laya coverage is rubbish.
I live in Letterkenny, Donegal.
I need a ct scan of both hips.
If i go to Ballykelly, Laya will only pay for one hip.
But if I go to Galway or Dublin, they will pay for both hips.

They dont have a centre North of the Galway-Dublin line.

So 400€ (on pension) or a 3 or 4 hr trip. I wonder which shall it be.