Laya Healthcare Reviews 

Takes a month to pay out on every day medical expenses it's says ten days. Crazy we living with hight inflation we need our money back to pay the next medical bills. Employ more people, ye never changed

Amazing gp dr Yasmin Rhemtula. My gp
Consultation was fantastic. Would highly recommend Dr Rhemtula and the Laya GP consultation. Thank you

Used care on call for the first time. Cannot rate them enough. Got an appointment quickly and they responded to any query I had within minutes. Would definitely use again and recommend.

I can only speak for the Careoncall GP service but it was fantastic! Took less than 10 minutes to make the appointment for the GP the next morning, lots of time slots available and the GP was lovely, great service if you meet the criteria for it. Such a lovely experience compared to my own GP, who I spent 20 minutes trying to get through on the phone, gave up and booked this appointment instead!

Been a member of Laya for years. Fantastic app, clear list of procedures covered under my policy. I like that I can check what I'm covered for in the app beforehand. Also- the online GP service is fantastic. Couldn't recommend highly enough.

Bad support - nobody answers my call, my email and the chat is disabled when I log in to my account so they clearly don't have enough people to help

My son injured his lower back playing football. He was in Alot of pain. It was 8.30 on a Saturday night and he needed to see a doctor so instead of going to a&e where there are ridiculous waiting time, I brought him to laya clinic in carrickmines. After waiting a short time my son was seen by a doctor. He came out 10 minutes later being told to go to a&e. He was charged €150. We ended up in a&e for nine hours through the night for an X-ray that I believe could have been done in laya. Absolute disgrace and pure robbery. Avoid at all costs.

Sat there in the waiting room for 1.5 hours to be seen for an X-ray and left because nobody was attending me. Ridiculous place

Cannot get to speak with agent 30 mins today , 50 mins yesterday and last track how long the previous day.

30 minutes waiting in a queue for someone to answer the phone. This is unacceptable.

Please please look at the reviews here before attending any of the clinics. I wish I had. Son went with a cut on his finger to cherrywood. Waited 2 hours to be seen. After x ray and paying 65 euro he was sent to Vincent's where he was seen quicker got another x ray and stitches quicker than cherrywood at zero cost. Doctor in cherrywood did not read x ray correctly. She felt there was a facture to bone. This was not the case. Avoid the walk ins. They are money grabbing and inexperienced. Go straight to A and E. Regards paul

I noticed the many negative reviews on here so I'm writing this to help balance things out. I'm a longstanding happy Laya customer, over 20 years now, my husband too.

The first decade I claimed hardly anything, so had very few interactions with them and nothing untoward. I'm in my early 70s now and the past ten years have seen me needing to use my health cover increasingly - a great deal this past 12 months. I can honestly say that all this time they've been brilliant. My policy is excellent, with 100% cover for special ophthalmic and ortho procedures (no comparably priced VHI policy has that). Claims are a cinch, payments fast, never had anything queried or refused, since I know from my account details exactly what I'm entitled to, which everyone should. I never thought I'd be using their free physio video consultations but I had a dozen valuable ones this year whilst waiting at home on crutches for a HSE physio appointment. Can't rate them highly enough - pure gold, worth every penny.

I was in the laya health care on the Ennis road Limerick today for a procedure on my back from the min I walked in the door to the minute I walked out to say the staff there are by far the best care I have ever seen or heard they are genuinely are a credit to the company they work for they make sure you are comfortable through the whole lot and care for their patients they are absolutely amazing at their job and treat u like a patient not a number for me Layla health care Limerick are 20/10 for me thanks to all the staff for looking after me

Michael Ryan

Avoid unless you live in Dublin.

We live in Donegal, and feel completely ripped off by this company, especially having lived in the UK previously and having had Bupa cover there, which was excellent.

We paid €4000, and have tried to get help twice:

1. Damaged ankle. Told to either drive to Galway (4 hrs drive) or just go to Letterkenny District A&E - which I did, and had to wait 8 hours for an X-ray, to then just go into the normal HSE system.
2. Counselling for our daughter. Told that there are no child counsellors in Donegal, which is outside their control! Laya(don't)Care only work with one counsellor in the whole of Donegal, who does not work with Children. According to the IACP website, there are 44 accredited counsellors, many of whom work with children, in Donegal.

I feel sick to think that this company has our hard earned money. Never again

I regret signing up with this company! Absolutely useless! Never answer calls.. never return calls…even worse when you are a member of their plan policy! No customer regard whatsoever! Extremely inefficient team! I strongly advise against signing up with Laya healthcare and can’t wait for the plan to be up! Vhi had been my best to date!

I would have left a zero star rating, but I had to award at least one star or I couldn't leave a review.
My experience with LAYA Cherrywood on Thursday 14/09/2023 was disgraceful. The only positive thing that happened was I was seen to very quickly; however, I didn’t get any treatment. I attended with severe leg pain and had already had a possible DVT ruled out by A&E at Tallaght University Hospital earlier that week. When a doctor came to examine me, she asked for my ‘discharge letter’ from A&E and when I didn’t have one, she appeared to lose interest. Everything went downhill from there; she even questioned what sort of tests I had done in A&E, including a scan on my leg, leaving me feeling that she didn’t believe what I had told her. Why am I paying a yearly premium for this sort of blasé and couldn’t care less attitude from Laya when I most needed help? I shouldn’t have to prove to anyone that I attended A&E and I certainly didn’t attend either Tallaght A&E or LAYA Cherrywood for fun. No effort was made by the doctor in Cherrywood to investigate the cause of my pain, so I was told to take Nurofen, and was discharged back to Tallaght A&E where I had spent 12 hours sitting overnight a few days earlier. I certainly had no intention of enduring that again. Cherrywood have X-ray, MRI and Ultrasound facilities on campus, and they are forever boasting about them in their media ads.
No X-ray suggested – shame on you LAYA
No MRI suggested – shame on you LAYA
No investigation of any sort – shame on you LAYA
Sending me home despite the examining doctor’s report saying “patient sobbing from pain” – shame on you LAYA

Had the examining doctor bothered to refer me for an MRI she would have found that I have a disc out of place in my lower back, which was the cause of my severe leg pain. I was seen by a doctor in a different medical establishment who not only listened to me, but heard what I was saying - he immediately prescribed strong painkillers and ordered an MRI. As a result of my very negative and distressing experience in Cherrywood, I will be moving away from LAYA at renewal time. “Making you better before you’re even ill” sounds wonderful in your ads, but it is absolute rubbish. You seriously need to find a new slogan that means something to people, and actually tells the truth. When I was in serious pain and needed help, LAYA weren’t there for me. Shame on you yet again for not even bothering to try.

Our multinational company decided to move from the excellent VHI to the worst insurance I ever seen especially when it comes to emergency abroad! While in Egypt on holidays I had an accident with non fetal back issue that progress to me not able to move. So picked up the phone and rang just to get someone in the Philippines or India who has no access to the insurance sytem and has no clue what to do the just told me call the emergency. I told them ut doesn't work tgis way in Egypt I need you to find me a hospital, where he just googled and gave me this hospital way over 100 km where i was at. So found hospital myself and rang them they send someone to pick me up and carry me yo the car then the hospital. So since i was not dying they will only start checking me after confirmation grom the insurance so gave them the Laya emergency number of course same outsourced call center whm rhey refused to talk to and ask to talk to me. So the first thing you do when you call your insurance to give them your policy number. Guess what the agent told me we work in behalf of Laya and we don't have access to their system we only can creat a case for you. In order to. Reate a case we need your details and a medical report from the hospital!!!! I told them they will not see me before confirmed you will pay for the emergency!! So they refuse to go further! So me hanging at hospital where i cannot be seen becausey insurance thibks it a good idea to outsource emergency call center to elsewhere wherw they cannot help you ar all because they are limited to the script! Three years ago I was in Egypt and had multiple emergencies during the pandemic and at the time our insurance was with VHI they totally took care of everything from finding the nearest best hospital to sending someone local to assist with everything to paying the bills totallthe opposite of this terrible insurance. I will defo talk to the company about this terrible experience hopefully they will move back to VHI

I attended the Laya Health and Wellbeing clinic in Briarhill, Galway for a scan. An elderly Ukranian lady was ahead of me in the queue at reception, she was using her phone to translate & communicate with the receptionist. The receptionist was repeating unneccessarily loudly, so we could all hear, that she would not make an appointment unless the lady returned with an interpreter - even though they were successfully communicating via the phone & the patient said thats how she communicates with her GP. The receptionist insisted she could not make the appointment - even though the patient seemed to have been sent by the GP - the receptionist didn't apologise, she showed no empathy towards the patient & in my opinion was patronising. It made no sense to me (or the patient) that the receptionist would trust the interpreting ability of a random stranger accompanying the woman but wouldn't trust the translate function on the phone but what I found most upsetting was the lack of empathy shown & the lack of respect to patient confidentiality. I tried to intervene but the receptionist was just as patronising to me. I would not recommend any vulnerable person attend this clinic alone, patients may arrive in a state of anxiety & at the least should expect to be met at reception with some compassion & treated with dignity.

I attend the limerick swift care clinic with my son as hurt his ankle: was told he had a fracture, given a boot and crutches at a cost of €85. Over next few days my son didn’t seem to be in any pain, attended clinic again to see orthopaedic doc who viewed same X-ray to be told nothing at all wrong with my sons ankle at a cost of another €110z I looked for refund on boot and crutches and a refund but to be told nothing they could do. Appalling service.

Absolutely the worst travel insurance I have ever purchased the customer service team member was so rude when I called to ask for advice on what I would have to provide the A&E department when holidaying in lanzarote. He was so rude and ignorant was no help at all and then told me to ring AIB to ask them I was put on to a lady that had no English and was no help either. It’s a joke of an insurance company absolute waste of time getting it