Laya Healthcare Reviews 

The claim process is fantastic, it takes a maximum of 2 days to be approved. Email response is also very fast. It was the first time I used the online GP consultations service and I received a very quick response to my call, but unfortunately they couldn't help me and advised me to call my own GP about my problem. I'm not sure if I'll use this service again.

I've been trying to cancel my membership for 6 weeks now. Not a single word back from them, to acknowledge my request. Instead I get automatically generated emails reminding me that my plan is about to auto-renew. I spoke to an (admittedly friendly, hence a second star) agent on the phone who informed me that cancellations can only be done via email. Funny, when apparently they can't read emails. Cancelled my Direct Debit and spammed their inbox telling them not to renew. Wouldn't get back on Laya if they were the last provider on Earth. Eat a bag of ducks, Laya.

Edit: after 3 years of contract I had no problems except the accounting part there is slow and messy. OLD: I have been trying to contact laya for two months to tell me how much I overpaid on my policy . Every time i manage to call support and tell them my problem , they tell me sure , "I will put you on hold " or "I cannot hear you " and hung up. Total lack of transparency in any financial issue. No invoices or financial reports ever sent.

Incredibly slow claims process. If any additional information is required for the claim they close the original claim and process goes back to the start.

Paying €4k per year to Laya to cover 2 adults and 2 kids. Visited a Laya drop in clinic for an injury and had to pay over €100. On checking, any other hospital would have been cheaper. Consultation fee is €130+, x-ray €100…

Paying nearly €3,000 per year for healthcare from Laya, very poor customer service throughout, leaving me with endless delays, headaches and sorting out treatment for my family myself. Their latest action was to send me a medical record with someone else's name on it. A complete waste of money. If anyone knows of a decent healthcare provider in Ireland, please reply to this message as I'd like to move as soon as possible.

Have been paying an entry level plan for my family of 4 at €2000 per year. Went to book a consultants visit for my son to find that He has absolutely no benefits at all. Free GP online and heart screening. I honestly can't believe I've trusted Laya with my family healthcare.

Overly expensive cover and very poor service. Only moved to Laya due to my company health insurance cover but I will be moving back to VHI very soon. Had an emergency GP visit that needed a ultrasound scan ASAP. All the hospitals very busy due to covid so couldn't get a scan for a month. The Gp got me a scan done in his clinic within days and when I tried to claim it was refused. I rang customer services and they were short and unhelpful, said I wanted to speak to supervisor but none available, was told they would ring back but no contact at all. I have worked all through covid as a frontlineworker for the past 2 years, I was expecting some compassion and understanding from Laya, but no. A sham of a company but luckily my employer is moving his company cover to VHI so Layas about to lose 50 policies. Result.
Dermot

I've submitted two claims that were declined with "more info needed" status. They didn't specify what info do they need to process my claim so for the first claim I had to call them and wait for 25 minutes on the line. I spoke to the friendly staff member and she suggested me to re-submit the claim and add notes when submitting it to specify something they needed. When I've tried to re-submit the claim and appeared that there is no functionality to add any notes.

For the second claim I've submitted I had to call them but couldn't reach them so I left the voicemail and asked to call me back. They called me back the next day and said that they cannot read what service was provided. Doctor put a stamp over the service provided so it might be not that easy to read, but you just need to have some effort to read it. They told they cannot read the service and clinic address, but they just did't try to do it.
Their system is just developed to make you submit claims over and over again and they always find a reason to deny them. Their system only accepts single JPEG file when submitting a claim so I even cannot attach PDF receipts.

My claim for my wife' treatment was unpaid after a month. I waited for twenty minutes on the phone until Laya hung up. Their recorded message blames the poor service on covid. Time to switch to a new provider

As a fully qualified and eligible Mental Health Practitioner I approached Laya and requested to put my name on their database of eligible therapists.
I waited for over three weeks to get an adequate response and there is still a remaining information due from them.
My clients’ mental health and wellbeing is now Laya’s responsibility as people are not in a position to claim their due expenditure because of Laya’s lack of professionalism and neglect.
I will make sure this provider is not recommended by me to any of my clients. If there was an option to rate the service as zero it would have been my rating.

Terrible service. I rang to speak to an operator. Got so much irrelevant information it was mind boggling before being requested to press 1,2 or 3. Really long waiting times for calls. When I did press 1, I got mind numbing music and not even told when an operator would be available. Stressed after waiting 15 minutes to pay a bill of over €3000 ...very unprofessional.

Very poor customer service agents, not helpful and basically not competent. The claim for ultrasound was processed as consultant visit (meaning no payment due). It turned out we had duplicated the consultant invoice and not sent the hospital ultrasound receipt. When this was rectified by submitting the actual hospital invoice, they ignored this and kept referring to the consulting invoice. I pointed out in emails and in phone calls that the hospital invoice had now been submitted but it was continually ignored. I then wrote a letter of complaint and posted it and only then did they process the hospital ultrasound invoice and they never apologised for their ineptitude.

A very bad health insurance. Seems good in a first glamps, a nice phone App and people answer you quick, BUT lots of cases where "your policy doesn't cover it...". Very bad for dental expense, nothing for abroad expense (even if a case of Emergency, they ALWAYS find something to say it's not cover by the policy).

My LAYA contract is paid by my employer. I'm going to cancel it and pay another one myself.

LAYA = ZERO

Terrible service. Really long waiting times for calls. Not even the simple 'time to when an operator is available' facility. I got a call in work then and the caller was put out that I could not speak at that work-time, so unprofessional.

Rang Laya today to review my Policy.
All I got was a pre-prepared speel about a new more expensive policy.
None of my questions were answered.
Why did I bother ringing.
Take note laya.

A table of benefits is provided with policies, however there is an arbitrary review of the amount payable despite the table. As such, claimants may find their benefit does not match the documented amounts. This is very unsatisfactory and akin to false advertising. "Looking after you always" is subject to the providers review and not in the interests of the customer.

Last year I had MRI foot done and as usual before the scan I rang laya to confirm that I am covered for the scan. They confirmed that I am covered for MRI leg scan so I proceed with the scan. 2 months ago I received letter from Scan center saying that laya didnt pay the bill and the bill is overdue now and I have to pay 240 eur.
I followed up with laya to seek explanation. Laya CS replied that my policy does not cover foot MRI neither foot MRI with gp referral letter. After thorough review of my policy documents I couldn't find any info related what MRI scans I am covered for and which one I am not and neither none from laya said anything about MRI scans requirements and confirmed that gp referral is enough.
Laya dismiss my argument completely and ignored me when I emailed them the bill.
They just simply don't want to pay a bill for the scan which I am clearly covered for coming up with made up rules as they go along. Stay away from them otherwise you will have to pay every bill yourself.
I have been with laya for almost 6 years and this never happened before. Once my contract is over I will be looking for a different healthcare provider.

Dreadful. Try getting through to them, or having them call back, return email or mesage

They find any excuse not to pay you, definitely not recommended