Leaders - Cambridge Reviews 

It is a little concerning that the Cambridge branch has changed property managers so many times and they are not clear on the development of the property. They are appalling at checking the property and claiming wear and tear when they only do a visit once a year not 1-6 Monthly as requested by landlord. It's a little disconcerting that communication is not set in stone and clear to landlords, the previous property manager I had was amazing but since they left it is devastating to the business. They don't offer the personal service or introduction of the property manager refuse to do a virtual meeting with landlord and just not organized the premier service is a joke..I will be looking out for a better service

One of the most unprofessional letting agencies I have ever interacted with, it is not acceptable to cancel a viewing a few minutes before its scheduled time because the flat was let yesterday, especially when people have to travel a long distance to do the viewing.

Letting Agent Darcey was extremely professional, friendly, knowledgeable and helpful in assisting us in our search for a property to rent. We would recommend using Leaders for your property search.

Thank you Darcy for your professionalism and support while searching for a place to stay. Your services were excellent and you followed through from the moment I inquired about the property and seeing each stage through professionally.

I would give Leaders 0 stars if I could. They messed up every aspect of starting my tenancy. The day before I was due to move in, they called and said they hadn't done the inventory yet, so my move-in date had to be delayed. I only got a fully signed agreement on the day I moved in. They didn't even have keys to the building to give me, leaving me reliant on neighbours to let me into the building. It took them over a week to sort a proper set of keys for me, and every time I called them, they behaved like I was being unreasonable. I only got a full set of keys after I threatened a rent reduction (I wasn't able to get into the building one night). All in all, Leaders are some of the most incompetent estate agents I have ever known. Avoid, avoid, avoid.

My experience was incredible. It is a good website, especially for payment, and everybody in the Leaders Team can solve your problem and clarify any doubts. Thank you!

I am a current tenant at one of the properties managed by Leaders at Cambridge. Today, I spoke with Polly about a long term problem I was facing in this property. She was so helpful and sorted my problem within a very short time. She also got back to me after contacting with city Council. I am really grateful & pleased with her support today. I really appreciate this.

I am delighted with the service I get from Leaders, especially Alfie Orvis, who is proactively offering advice. I feel reassured that Leaders will keep me up to date with the impact of the Renters’ Reform.

Alfie has been really helpful in getting things sorted during our tenancy!

Everything great, promptly dealt with and fitted. All good, will now now be warm for winter with new radiator fitted.

Awful. The agency charged me around 20% of the rent with all the premium service and etc but they delivered nothing. The tenant broken everything in the flat, shutters, kitchen cabinet, doors you name it! They follow the no deposit scheme which means that it take years to see your money if anything comes back. Their contractors are also doing an extremely poor job with everything they touch, just to mend things in an unprofessional way. Avoid. Avoid. Did I say avoid? Yeah defiantly stay away. There's nothing to be happy about.

I am incredibly pleased with the exceptional service provided by my leasing agent- Alfie. His professionalism and attention to detail have made the leasing process seamless and efficient. From marketing the property to screening potential tenants, he handled everything with expertise and care. Communication was prompt and clear, ensuring I was always informed and confident in the decisions being made.

Alfie from Leaders Cambridge was very helpful and approachable. Has been a great point of contact for the past 3 years.

Cannot recommend Darcey from the Cambridge branch enough. She was exceptional throughout the entire process and was so helpful in answering any questions i had. She handled herself so professionally and made the whole process so easy.
I cannot thank her enough for the amazing experience I received from Darcey at the Leaders Cambridge branch.

I have used Leaders for renting out my property and couldn’t be more grateful for the help I’ve received, particularly from Erin. She has always gone above and beyond for me and my property and is a real asset to the team

I have rented out my property with other companies in the past, but have recently changed to Leaders and it has by far been the best experience I have had with a letting’s agent. Erin has been so helpful through the whole process and her knowledge has been second to none. Thank you for all you have done to make this situation so stress free!

Excellent service from leaders particularly from Erin! Great communication and very polite and professional! Would highly recommended!

Erin made our experience so easy, great communication and very friendly.

I have been renting out my flat, and Leaders (specifically Alfie and the team) were very prompt to respond to any issues (repairs, house hold repairs) which arose and find a solution. Alfie and the team were always supportive and dealt with politeness

I have been a landlord for over 25 years. My property manager is Alfie. He is very good at sorting out any problems with the property. He comes back promptly. He is very good at his job. It is reassuring the property is in safe hands. He is a valued member of staff.