Leaders - Kings Norton Reviews 

I'm new to the whole landlord experience and I didn't want the hustle and headache that the experience can sometimes come with. I wanted an agent who would be professional, reliable and approachable to manage the property and I found Leaders. I'm so glad I did!
Their letting consultant Louise arrived for the first appointment as scheduled, for the second she was delayed due to traffic but she kept me informed the whole way there. She was simply amazing in her whole demeanor - friendly and respectful and I was certain I had found the right agent. She took pictures and marketed the property promptly.
Within a week, I had a call from Lorna to advise they had found a tenant. Both Louise and Lorna have been easily accessible by phone and patiently answering all my questions.
I am very happy I chose Leaders and I would highly recommend them. They'll certainly be managing my portfolio going forward.

Worked with Natasha, she was amazing thorough the whole process, she was always prompt and ready to help with every stage of the house search to getting the keys!!Very happy with the services

As a first time buyer, purchasing was an unknown to me, but Leaders assigned Sue Carter to take care of me throughout this process and I found her friendly, approachable and reassuring. I felt like she was able to truly advocate for me and when I had questions about the survey, she deferred me to her colleague for more information, Mark Kelsall. He took the time to visit the property with me after some damp issues were highlighted during the survey and helped to get more information on this by liaising with the vendors to organise further investigations. This was an unexpected bonus, as I expected to have to do that myself.

I found that neither Sue or Mark put any undue pressure on me to move faster with anything and were as much in my corner as that of the vendors. Overall, it has been a very smooth process. I would recommend Leaders Kings Norton to anyone wishing to buy through an estate agent.

Mahema Sultana is an absolute diamond within Leaders group. She has been quick, assistive, fast and prompt in resolving issues surrounding maintetance, management of the properties and also complex issues tenancy agreements.

I would give -0 if I could. The worst company ever, avoid at all costs! Staff are completely incompetent, processes are a pathetic joke, they discriminate against tenants, break the law and are just looking to maximise their profits.

Leaders have been excellent throughout the process of selling my father’s house. They have been very quick to deal with any problems and been there to give advice when needed. Communication has been good making the process run very smoothly. I would definitely recommend Leaders.

I’d like to thank the team at Leaders for all their help and support over the last three months with my house sale . In particular massive thanks to Claire Ayres and Sue Carter , there were a few unexpected bumps in the road that needed navigating but Leaders( in particular Claire ) always had the answers . House buying & selling is up there with the most stressful activity most people will do in their lives and without out the commitment and support given by Leaders the transaction may not have got over the line as quickly as it did .

Great Service & will recommend in the future .

The worse agency experience ever.
From beginning very careless.
They gave us keys to rented home without showing us around.
House was poor condition not as it was shown us on video.
After many many emails reporting issues only very few was sorted.
Big issues was delayed up to 8 months.
Contract build to hard to understand and it came up mainly with rights for agency and landlord.
Total discrimination of tenants rights.
Aimee our house agent also very hard to catch up, never available eighter on annual leave 500 times a year or other things (leaving open cases unfinished and don't bother to pass any details to colleagues so they can finish it)
Maybe I wouldn't mind but when u pay rent and bills on time they should care a little bit.
So absolutely terrible experience
Never ever again.

Having a named individual to progress chase my sale was brilliant. This service was efficient and responsive to my queries and concerns. Really took the stress out of what can be a stressful process.

Claire and the team was abouslute fantastic when we was selling our house sold a few houses in the past and always had stress .this time was stress free another team member was sue done everything for you. So glad we had leaders gave my brother in law to sell his house last month was sold in 2 weeks full asking price. Highly recommended great service great prices great staff.

great service on buying a house, the whole team did a great job to get the deal done

Just sold my property with Leaders, and I must saying I am totally happy with the service, they go above and beyond especially Claire Ayres, thank-you Claire.

Professional team service from start to finish. Brief issue with initial photos - resolved and retaken swiftly. Our house sold within the first block of viewings. Excellently marketed, realistic pricing, no spiel. Special mention to Claire the Sales Negotiator from Kings Norton was the epitome of customer service, an asset to the company. She went above and beyond when the bottom of the chain collapsed very late into the sale. Within days a new first chain buyer was found and the sale was swiftly back on track. Sue the ‘Move Manager’ also deserves a well earned commendation for her patience and professionalism during the entire process. Both answered emails and phone calls swiftly, their liaison between all agencies was exceptional which certainly helped alleviate the stress. Yes, there are cheaper estate agents out there but if you want best value for money with an outstanding service, Leaders are a must.

Hi, I found the staff,very helpful, and arrived as arranged .Unfortunately I wasn't around to meet the tenants, so I don't know how it the ended .
But from what i can everything went fine.
Thanks for your effort.
G.CROWE
P.S. is there a hard copy of the contract in your office as was agreed.So it can be collected.

I must say the people at leaders especially Claire at the branch and sue who chased up solicitors went above and beyond to secure the sale and the exchange. If I could give more than 5 stars I would and I know estate agents sometimes get a bad deal about them but all I can say is this company far exceeded my expectations

From start to finish a truly professional approach, Claire, Robin from the office always kept on top of every stage of the marketing and Sue looked after the sales progression. Would I recommend them, defiantly true professional who know their market.

From start to finish, the service was very professional. Robin was very personable did everything he could to make the sale go smoothly. The sale agent Sue was very good in making sure that I was updated at all times

Claire made the whole process easy and fuss free, help every step of the way i couldnt fault her. I really appreciated her effort in selling my property.

Kind regards

Chris s

the process was helpful & precise during the application process
the lettings staff were helpful, thank you

Excellent lovely team they was all helpful from first appointment right through to completion would not hesitate using again fabulous service x