Leaders - Norwich Reviews 

Personal service kept informed every step of the way to our new rental. Prompt response for any repairs needed.

Good communication. Easy portal to use or report the issues

I'd rented my property with them for 20 years and they'd always been prompt and helpful. Hannah Fulcher has been brilliant. Recommended.

Really good for renting always available when I need them. Riley is a really good asset to the team! 5 stars for him. Only thing I could complain about. Sent over inventory to my property manager and never got a reply :/

They are fast and reliable and can be trusted.

Lovely and nice people

Very good service

A very smooth and professional process from start to finish.

As a landlord Leaders failed me. I trusted them to manage my cottage, they failed to do an inspection for the whole 16 months the property was rented. I paid for the full property management but received zero. Even had to chase getting spare keys back. Exit inspection showed lots of damage including dog feces but the company they use has closed the case and so far I haven’t received a penny back. In a tough market this is costing me thousands. I wish I had never gone to Leaders.

good experience.

Still haven’t given my girlfriend her deposit back despite her chasing them. The landlord agreed to give her the full deposit. It’s almost been a month since she’s moved out. This is really bad! We will be contacting the ombudsman and raising a dispute with the agency.

From lack of proper communication to a total nonchalance that beats my imagination, dealing with Leaders as a tenant has been a total nightmare. As I write this, I feel immense pain in my heart. The application and referencing process was chaotic and frustrating. I was supposed to move in today but guess what? I was told that the Landlady is yet to sign the tenancy agreement so I have to wait till tomorrow. Very awful people. I've practically had to call them several times daily since I paid the holding fee to get them to do anything.

If you like you mental health, do not have any dealings with Leaders

Speaking as a landlord for over 30 years, I have never had a better letting agent than Hannah Fulcher. Her attention to detail is outstanding and the response time in dealing with queries & problems is fantastic as Hannah follows up any query and seeks to resolve any problems as quickly as possible. She is both professional and empathetic and it has been an absolute pleasure to work with her at all times. I highly recommend her invaluable services to any prospective landlord or tenants.

The day before we were due to move in, they abruptly changed our move-in date because they hadn’t followed up with the owners for essential paperwork. From day one, the staff seemed to lack even basic procedural knowledge — for example, they couldn’t give clear answers about how the deposit would be returned. They would often promise to call back with information but never did.

At first, I assumed this was just poor service for student lettings, but even the property owners were complaining about Leaders to us via the property manager, so it’s unclear who they’re actually trying to please. They frequently ignored our communications, such as continuing to book viewings for our flat despite us telling them we had already arranged tenants for the following year.

Overall, the experience was frustrating, disorganised, and unprofessional from start to finish.

Terrible experience with this agent and landlord! My tenancy , ended satisfactorily, yet my deposit was not returned. I have attached photos, including an inventory report showing the property was in excellent condition with no damage, and a screenshot from my agent confirming that the landlord did not respond.

I was forced to wait over two months and ultimately had to dispute the deposit through TDS. This landlord did not meet the statutory deadline — under the Housing Act 2004 (s213–215), deposits must be returned within 10 calendar days once both parties agree on the amount.

I cannot recommend renting from them; getting your deposit back requires extra effort and going through the formal dispute process. The agent will also tell you there’s nothing they can do to get your deposit back until landlord says so.
The agent has no authority or power to get your deposit back even if you are in the right and landlord ignores you.

We have let our Norfolk properties through Leaders of Norwich, the Cringleford office for over 25 years.
We have always found them excellent. For the last few years, Hannah Fulcher has specifically worked on our lettings and management. She has been unfailingly proactive, efficient and very pleasant to work with. She responds to emails, requests and questions immediately and we have, in the main, kept our property portfolio going for so long because she is so effective and made our business so easy.

WHAT A SHOWER
If you are a landlord looking for an agent, think long and hard before appointing Leaders in Norwich, no one is familiar with the legitimate action of changing Beneficial Interest by way of a Deed of Assignment!! they paid my rental income into a wrong account placing an incorrect tax liability, they then said I had to pay the money back which I did, to date they have failed to repay into the correct account, total shambles!!!! They have been messing about with this issue since start of April, HMRC requires notification of such arrangements within 60 days!! Managers, SAM and Nicholas don’t bother to get back to you!!
Well eventually after some chasing, i spoke to Nicholas on the Friday who promised that I would have information / resolution on Monday, now 15:30 guess what! I reckon Nicholas was telling porkies!! Oh and incidentally they still owe me my rental income which apparently HAS BEEN LOST!!!! WHAT A SHAMBOLIC SHOWER!!!!

What an awful management service. Please stay away.

Worst service you could ever get.
Stay away from their management structure.

I got my house managed by them and used their premium service where they supposed to cover the rent if the tenant fails to pay. The tenant hasn't paid the rent over months, they are trying to find all rubbish excuses not to cover the rent.

The tenant was subletting my property from day one, I showed all evidences and Leaders Norwich allowed them to stay in and they did nothing. They over charged me for fees that didn't occur and still not paying them.

Leaders have been managing my house for over a year. They have been extraordinarily slow to respond to our concerns. When we had problems with leaky ceiling and bath tubs, it took them ages to action it even when this was an emergency situation . There are several emails send without acknowledgement . When dedicated staff goes on leave ,no communication re the next staff that will take over and every emails lands on no ones desk! This is so frustrating I have to copy several staff and call landlord myself on almost all occasions . In the last 3 days ,washing machine has broken down and despite seeding emails and registering it on their allocated site ,no one seems to know that a problem is there.They eventually send a handy man to look at to who sent his recommendation after wards to buy another one and 18 hours past no one has communicated any thing and this is a family with a vulnerable person in. Many clothes are unwashed and the house is generally wet and even if you wash clothes with your hands it will not be dry as there is no sun. Think twice before you choose leaders property management company !