I must express my concern regarding the situation with my account. It has been over a year since my account, containing over 8 million naira and 2k pounds, was frozen without a clear explanation. I... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Zero international transaction charges One thing I love most about using leatherback is the fact that there are no transaction charges and the speed of transaction delivery is very swift. Easy acces... Toon meer
One thing I like about the app is the fact that I can just send money in pounds from here in the UK and the person gets it in their country’s currency🥺. I’m looking for an update where the app will h... Toon meer
Leatherback is the most reliable cross-border payment app I have used. Their rates are highly competitive and fair. I will encourage you to try them out
Bedrijfsgegevens
Geschreven door het bedrijf
Leatherback Ltd is an electronic money institution authorized and regulated by the Financial Conduct Authority in the United Kingdom. At Leatherback, we are focused on providing multi-currency accounts and cross-border payment services to individuals, corporate and enterprise client.
Contactgegevens
SQB 77 Marsh Wall, London, England, E14 9SH, Marsh Wall, Verenigd Koninkrijk
- +44 1156 830002
- help@leatherback.co
- leatherback.co
3,7
Gemiddeld
85 reviews
Heeft 28% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Pay me back my money
I must express my concern regarding the situation with my account. It has been over a year since my account, containing over 8 million naira and 2k pounds, was frozen without a clear explanation. I kindly request a refund of my balance.
I was also disconnected from the application, and to date, no refund has been processed. Despite my attempts to contact customer support, my funds have not been returned!
16 mei 2025
Review zonder uitnodiging
The App is so seamless and easy to use
The App is so seamless and easy to use. I’m able to send money In multiple currencies fast. I haven’t had any issues so far and it’s always a great experience using them. I Recommend.
30 maart 2026
Review zonder uitnodiging
I love Leatherback for their timely…
I love Leatherback for their timely responsiveness to my enquiries or requests.
Thank you
21 maart 2026
Review zonder uitnodiging
Value for money.
25 februari 2026
Review zonder uitnodiging
Leatherback is the most reliable…
Leatherback is the most reliable cross-border payment app I have used. Their rates are highly competitive and fair. I will encourage you to try them out
2 maart 2026
Review zonder uitnodiging
Since I started using this company for…
Since I started using this company for the past one to two months, I haven’t had any issues until recently. Two weeks ago, I made a payment in naira to the provided account, but the corresponding pounds were never sent. I contacted customer service, but they have only been giving me copy-and-paste responses with no real solution.
I’m extremely frustrated because this payment was meant for my cousin’s school fees, and the school has now deregistered her portal due to the delay. I’m honestly fed up—I don’t understand why a Nigerian company are like this
12 november 2025
Review zonder uitnodiging
Very poor service and rude customer relations
Very rude customer service. No direct response to my questions just some vague, generic copy and paste responses. I have asked for reversal of my fund back into my naira account.
I will not recommend them for any serious transaction
22 november 2025
Review zonder uitnodiging
Unreliable GBP account
GBP account not working from 13th Nov 2025 till date, made me lose money from companies and they require I change my bank, other than Leatherback. They called it "unreliable institution".
14 november 2025
Review zonder uitnodiging
The anger and regret I feel right now.
The anger and regret I feel right now.
This will be the last time using this app, can never be used for emergency purposes.
Terrible service experience.
Good job making me stranded.
Customer service responds rubbish and no number except emails.
Anything rating below 1
Good rate never use for emergencies transactions.
Waiting for over 72hours
16 november 2025
Review zonder uitnodiging
If you love yourself or need to use…
If you love yourself or need to use money urgently, don’t dare use leatherback, it’s an advice
27 augustus 2025
Review zonder uitnodiging
Antwoord van Leatherback LTD
Hello Kelvin,
We’re truly sorry to hear that your experience with us has left you feeling this way. Your ability to access and use your money seamlessly is at the heart of what we stand for, and we’d like the chance to turn this around for you. Please share more details with us at help@leatherback.co so we can urgently review and resolve this for you.
Looking forward to your feedback.
Warm regards,
Right from the onboarding stage till…
Right from the onboarding stage till date, the courteous and professional culture permeates all you do. Your customer centric attitude is very commendable and reassuring.
7 juli 2025
Review zonder uitnodiging
The live chat and response is just…
The live chat and response is just genius and always giving feedback no matter the time, it’s amazing
7 juli 2025
Review zonder uitnodiging
Good
I had a smoothand seamlessl experience using this app so far
4 juli 2025
Review zonder uitnodiging
Thanks hope for the excellent Support
Thanks hope for the excellent Support. I really love the experience
3 juli 2025
Review zonder uitnodiging
The customer service is top notch
The customer service is top notch
Thanks to Chinenye
3 juli 2025
Review zonder uitnodiging
Mr Bamidele Adeshina helped me resolved…
Mr Bamidele Adeshina helped me resolved an issue during our live chat and he was very helpful
1 mei 2025
Review zonder uitnodiging
The customer service experience is…
The customer service experience is Topnotch. I’m really satisfied
1 juli 2025
Review zonder uitnodiging
Antwoord van Leatherback LTD
Hello Seyi,
Thank you so much for your kind words! We're thrilled to know you had a top-notch experience with our customer service team.
Your satisfaction means everything to us!
With Love,
The Leatherback Team
The transaction process was very fast…
The transaction process was very fast and customer service was great thanks to Chinenye
13 mei 2025
Review zonder uitnodiging
Antwoord van Leatherback LTD
Hello Charles,
Thank you for highlighting Chinenye’s excellent service, we’re incredibly proud to have her on the team.
Your recognition means the world to us, and it motivates us to keep delivering top-tier support across all touchpoints.
With Love,
The Leatherback Team
The customer service was top notch
The customer service was top notch
All my complaints were attended to swiftly by Chinenye
10 juni 2025
Review zonder uitnodiging
Antwoord van Leatherback LTD
Hello Chinaza,
Thank you so much for your kind words and for taking the time to share your experience with us.
We are also grateful to you for highlighting Chinenye’s excellent service, and we will be sure to pass on this feedback to her.
Thank you for choosing Leatherback!
With Love,
The Leatherback Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.