Le Creuset UK Reviews 

Sophie was empathetic and professional in her approach in dealing with my product concern.
Responded promptly and has sent me replacements which I look forward to receiving.
A very postive experience

I had a problem with a Le Creuset wine opener. I contacted the company and from the first contact, the company were very understanding, helpful and accommodating. I had the pleasure of dealing with Jennifer who was a credit to your company. They lived up to their reputation as a caring company who stand behind its products...

I had a problem with my pepper mill. I sent it in for inspection and it has been replaced, after I had chosen a colour.
No hassle, no fuss, just fantastic customer service!

Excellent customer service
Even though our pan wasn't covered under warranty, they kindly offered to send us a new replacement.
We couldn't ask for more. Thank you

Customer services were very helpful and patient with my lack of computer skills. My problem was quickly solved , and I am very happy with the outcome.

After a poor experience requesting a refund which was finally agreed I am still to actually get my refund 13 working days later.

If you buy one of Le Creuset’s beautiful looking products be aware that claiming a refund is a nightmare

Dionne was excellent, so helpful and efficient and I really appreciate her help and her sorting out things for me. Many thanks Dionne!

Carole was really helpful when my wife and I called into the shop in the Swindon Outlet. She advised us on the products we wanted and helped us to satisfactorily resolve an issue we’d had through on-line customer service.

I went to the angel branch le creuset I had a small problem about a plate and they couldn’t be more helpful within a week I got replacement in the post thank you once again will deffo go back to le creuset

Excellent customer care after initial decline to pursue my concern. A positive outcome achieved.

I ordered from Le Cruset for my mothers birthday to treat her, and some of the items came broken and poorly packaged.

Excellent customer service following an issue with our kettle which was a number of years old. I was kept very well informed throughout and how to return the kettle was clearly explained. I would give them an extra star if I could!

Carole was very helpful in selecting the salt and pepper mill for my mother’s birthday. Thanks again Carole 😃

I received prompt responses from what I believe was a human. The replies were accurate and very polite. I appreciate the understanding and the solution provided for my request.

During my recent visit to the Islington branch located on Upper Street, I had the distinct pleasure of experiencing exceptional customer service provided by two staff members, Sarah and Tom. From the moment I entered the store, it was evident that Sarah possessed a remarkable level of professionalism and patience as she diligently assisted me in checking the availability of stock to finalize my purchase. Her attentiveness and thoroughness not only facilitated a smooth transaction but also contributed significantly to my overall experience in the store.

Additionally, I was not feeling particularly well during my visit, which could have hindered my shopping experience. However, Tom's thoughtful intervention made a considerable difference. Recognizing my discomfort, he kindly offered me a bottle of Evian water and invited me to take a seat, demonstrating a level of empathy and customer care that is all too rare in today's fast-paced retail environment. This small yet impactful gesture not only alleviated my immediate discomfort but also enhanced my perception of the store and the brand as a whole.

When I finally departed from the store, I found myself feeling significantly better, both physically and emotionally. This experience has reinforced my belief in the importance of exceptional customer service and its profound impact on customers’ well-being and satisfaction. In my opinion, it is this kind of attentive and considerate service that fosters customer loyalty and leaves a lasting impression, encouraging patrons to return in the future.

Le Creuset replaced our pan after we sent it back due to multiple blemishes to the paint occurred on the inside. Sophie was of great help and made the whole process easy and transparent.

Extremely dodgy, avoid any online purchase at all cost. I placed an order a few months ago, it was never delivered. I then followed up with support via chat and email to inquire and was told that all they can do is reimburse me once the items have reached their warehouse and given that they were lost by the delivery service, they still have not reimbursed anything. They ignored any follow up and dodged every question about an official complaint procedure. This is illegal under UK law, as they are under an obligation to ensure that either the goods are delivered or that a reimbursement is made within a timely manner.
I now find myself obliged to look into legal steps to recoup my money.
The entire situation has been extremely shocking and frustrating and I don't wish on anyone to have to go through the same. Especially, given that every item is a little investment and this brand used to be trustworthy and reputable.

Great customer service from Le Creuset and Carla. My issue was resolved very quickly and with minimum fuss - thank you!

Great help and resolution

Over the years I have bought many LeCreuset items mostly casserole dishes. I was browning some meat in one of my very large casseroles dishes when the base came away and the food was covered with bits of metal! I wrote to LeCreuset with my lifetime guarantee and they have failed to fulfill the guarantee. I was not misusing it in any way but they said that my model only had a 10 year guarantee. Considering the price of the dishes I am VERY disappointed and I shall not be buying any more and would advise other people not to. A very disappointed customer!