Leicestergrails Reviews 163

Have purchased Jordans from this website and the service was great! They arrived the next working day. Was super impressed, especially due to the scarcity of the trainers they provide! Coming back for more soon. Thanks guys!

Ordered Friday for my sons 16th Birthday Monday, paid for next day delivery,
We are now Tuesday 15.30pm no one has replied to my query, tracking is showing a different company name and that the parcel is not yet even with yet,
So disappointed and concerned that may have just taken the money and are not a reputable company,

When placing an order I was advised the item would be with me within 7 working days.

They did not dispatch until around day 14.

I was unable to get a response to the numerous email I sent questioning the timescale for delivery.

Still not received order placed 24th September.
No reply from all contact avenues.

Great service very easy to place an order.

I need to return my order to exchange for a bigger size, I have contacted leicestergrails via email, DMs, WhatsApp for the last 2 days but no one has come back to me. I can’t wear a shoe that is my size(7) but doesn’t fit. Can someone from customer care help please!

-Shipped it to the wrong address

-Bad customer service

-Couldn’t get hold of anyone had to message someone that knew them personally just to get a response

-Stranger had to sign for my delivery. I had to go to their address although was told someone would pick it up and drop it to the right address

-Came just under 2 weeks

Been looking everywhere for these trainers for my son! Gorgeous, quick and easy delivery.

Never repiled to my e-mail delivery was late. They shipped my order after i chased them 3 days

I ordered about a month ago and still have not recieved my shipment.They dont respond to emails or messages at all.
It has been an overall experience for me and would not recommend.

Very happy as always. Highly recommend Leicestergrails.

Haven’t received my order which was ordered on the 22nd of August, haven’t had a shipping update and also tried to get hold of the company on all three contact methods multiple times and still nothing. Hoping something will happen soon as love supporting small businesses

Paid £25 for next day delivery which came on time.excellent service but the only down fall is you cannot track your delivery you can’t get hold of anybody it’s only a what’s app number which nobody answered.other than that very pleased with my order and will order again.

Absolutely awful customer service - ordered shoes which were too small and needed returning. Had to make several attempts through email and WhatsApp - no reply (for at least a week). Given the option to exchange or get store credit when they did reply, neither of which I wanted and then told to return I will have 10% of total cost deducted (not including having to pay to return). Poor, poor service all around and will not be buying from Leicester Grails again.

Perfect trainers, my daughter loves them. Arrived packaged well and in plenty of time.

Arrived on time genuine product so happy will order in future

Very impressed with the speed of service. Competitively priced. Great quality.

Wow wow wow 😮
Great service. Authentic and my girlfriend love it for her birthday. Super fast delivery as well.
Thank you so much.

Great service and very helpful
Definitley would recommend to friends
Ordered Jordan 1 and quick delivery

Still have nor recieved my order very disappointed as a birthday present for my wife was told 1-7 days and it has been 8 days with still no dispatch email!!