Ordered and paid extra for 24-48 hour fast delivery. Parcel still hasn't arrived after 5 days. Tracking shows yodel has it. Update - very pleased with Leisure depot who have dealt with this very qu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Outstanding service from Leisure Depot. Ordered next day delivery and called to ensure the order will be sent out and this was confirmed. Order was despatched promptly and delivered the next day. The... Toon meer
Very disappointed, on 9th July I ordered a Fiamma front panel for a privacy room stating I required it for 15th July. I paid the fee to have it delivered in 48 hrs. I rang them first thing on 10th Jul... Toon meer
Great experience with the company. Found a great fishing reel, cheaper than everywhere else so placed an online order. Process was very easy and informed expected delivery was 2-3 day's. Very happ... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Leisure Depot
Geschreven door het bedrijf
At Leisure Depot, we take pride in curating a handpicked selection of top-notch outdoor leisure products from your favorite brands. Whether you're an avid camper, a motorhome enthusiast, or simply love spending time outdoors, we have something special for you.
Discover our extensive range of leisure products, including Fiamma Awnings, perfect for providing shade and comfort on sunny days. Create your private oasis with our Privacy Rooms, designed to enhance your awning experience and ensure you have your own personal space.
For camping enthusiasts, we offer a variety of Coleman Tents in different sizes, accommodating 2, 4, 6, or 8 people – the perfect retreat for your outdoor adventures.
Safety and accessibility are our top priorities. Explore our collection of Motorhome Safety Products, including durable aluminum steps and plastic steps that offer stability and ease of use. We also have an array of double and single steps to suit your specific needs.
Securing your leisure vehicle is crucial, which is why we provide a range of reliable Security Products. Keep your motorhome protected with our Steering Wheel Locks, Wheel Clamps, BC Locks for pedals, and more, providing you with peace of mind wherever you go.
We are committed to delivering exceptional customer service and ensuring you find the perfect products for your outdoor needs. Our team is always here to assist you in making the right choices and turning your leisure time into unforgettable experiences.
Contactgegevens
Benedict Court, Southern Avenue, HR6 0QF, Leominster, Verenigd Koninkrijk
- 01568 620062
- sales@leisuredepot.co.uk
- leisuredepot.co.uk
4,4
Uitstekend
1K reviews
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Liars & inflated prices on some items
Called to check an item was physically in stock, was assured 100% that it was in their warehouse & wouldn’t be ordered from the manufacturer as I already knew they were stock out & back orders. Placed the order, which was approx £100 more expensive than RRP, I accepted this as I needed the item & paid extra for express delivery. 48h later and several emails sent - sorry we don’t have in stock. Caused problems & ultimately ruined a planned trip - so wouldn’t use these again
26 juni 2024
Antwoord van Leisure Depot
Dear Mark,
Thank you for taking the time to share your experience and feedback.
We sincerely apologise for the discrepancies and inconvenience you faced regarding the stock availability and pricing of your item. It's clear we fell short in delivering the level of service you expected and deserved, particularly after being assured of the item's availability.
We are taking immediate steps to investigate how this miscommunication occurred and to ensure it does not happen again. Our goal is to provide accurate information and transparent pricing, and it's evident we need to do better.
Regarding the issue with the stock and the impact it had on your plans, we are truly sorry. We understand how frustrating this must have been and apologise for any disruption caused to your trip.
Please allow us to make this right. We would like to discuss this matter further with you and see how we can resolve the situation to your satisfaction. Could you please contact our customer service team at your earliest convenience? We are committed to ensuring that your concerns are addressed and would appreciate another chance to earn your trust.
Again, we apologise for your experience and thank you for your patience and understanding.
Best Wishes,
The Leisure Depot Team
The delivery was quick & within the…
The delivery was quick & within the timescale promised. Quite extensive assembly required which wasn't anticipated but nothing we couldn't handle.
Unfortunately the packaging was punctured in transit & the back of the seat frame was slightly scratched but not sufficient to warrant a return. This was down to the carrier not Leisure Depot.
15 juni 2024
Antwoord van Leisure Depot
Thank you for your 4-star review and for sharing your feedback.
We're pleased to hear that the delivery was quick and within the promised timescale. We're sorry to hear about the unexpected assembly required, but glad that it was manageable.
Regarding the packaging issue, we sincerely apologise for the inconvenience caused by the puncture and the scratch on the seat frame. While it's unfortunate that this occurred due to the carrier, we appreciate your understanding.
Thank you for bringing this to our attention, and for your patience and understanding. We are committed to providing a better service moving forward.
Best Wishes,
The Leisure Depot Team
Antwoord van Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that you were pleased with our pricing and the quick delivery. We strive to provide great value and efficient service to all our customers.
We appreciate your feedback and look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
Simple and straightforward ordering
Simple and straightforward ordering at a good price. Fast dispatch but slow delivery due to Royal Mail who misdirected the parcel. The water tank lockable cap fits perfectly and I am more than pleased with the service - many thanks!
26 juni 2024
Antwoord van Leisure Depot
Thank you for your 5-star review!
We're pleased to hear that you found the ordering process simple and straightforward, and that you were happy with our pricing. We apologise for the delay caused by the misdirection of your parcel by Royal Mail, and we appreciate your understanding in this matter.
It's great to know that the lockable cap for your water tank fits perfectly and that you are more than pleased with the service overall. Your satisfaction is very important to us.
Thank you again for your feedback, and we look forward to serving you again in the future!
Best Wishes,
The Leisure Depot Team
Poor customer service. Avoid
I paid for express delivery as I needed the item next day. I ordered at 7am and had to call that afternoon to see if it would be delivered next day. No one could give me any information. Called the next day as no email to confirm delivery but was offered the postage refund (which I have still not received) was told would be delivered next day. Called later that afternoon as still no confirmation email and was told definitely being delivered next day. Next day came and no confirmation email again. Called back and was told the depot is shut Saturday and we don’t think it will be delivered. Was told will get a call back within the hour. 2 hours later I called again and all I was told is there is nothing they can do. I asked for a refund as I needed the item this weekend and was told it would take 24/48 hours to go back on the card. And guess what. Still no refund. I will not buy from this company again! Terrible customer service.
27 juni 2024
Antwoord van Leisure Depot
Thank you for your review and for bringing these issues to our attention.
We sincerely apologise for the inconvenience and frustration caused by the delays and the lack of clear communication regarding your order. We understand how important timely delivery is, especially when express service is requested and paid for.
We regret that our service did not meet your expectations, and we are taking your feedback seriously to address these issues with our team and logistics partners to ensure this does not happen again.
Regarding the refund, please rest assured that we are prioritising the resolution of this matter. We would appreciate the opportunity to rectify this situation for you promptly.
We value your business and would like the chance to regain your trust. Again, we apologise for the inconvenience, and thank you for your patience.
Best Wishes,
The Leisure Depot Team
Excellant online service
Excellant online service, easy to purchase and very quick delivery, more than happy with Leisure Depot.
25 juni 2024
Antwoord van Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that you had an excellent experience with our online service, found the purchasing process easy, and were pleased with the quick delivery. It's wonderful to know that we could exceed your expectations and that you are more than happy with Leisure Depot.
We appreciate your feedback and look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
Very quick dispatch and delivery
26 juni 2024
Antwoord van Leisure Depot
Thank you for your 5-star review!
We're thrilled to hear that you experienced quick dispatch and delivery. We always strive to ensure our customers receive their orders promptly and it's great to know we met your expectations.
We appreciate your feedback and look forward to serving you again in the future!
Best Wishes,
The Leisure Depot Team
Delivered promptly and carefully
Delivered promptly and carefully, and more importantly the price was right.
26 juni 2024
Antwoord van Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that your order was delivered promptly and carefully, and that you found our pricing to be satisfactory. We strive to provide excellent service and value to all our customers, and it's wonderful to know we met your expectations.
We appreciate your feedback and look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
I really appreciated being able to…
I really appreciated being able to phone and speak to someone who helped me before I placed my order. Very quick delivery & great price thanks I'll be back to buy more.
24 juni 2024
Antwoord van Leisure Depot
Thank you for your 5-star review!
We're so pleased to hear that you appreciated the opportunity to speak with our team and found the assistance helpful before placing your order. We strive to provide a personal touch to ensure all your queries are addressed promptly. It's great to know that you were also satisfied with the quick delivery and our pricing.
We appreciate your feedback and look forward to your next visit!
Best Wishes,
The Leisure Depot Team
Antwoord van Leisure Depot
Thank you for your 5-star review!
We're thrilled to hear that the double air bed was exactly what you wanted, and that you were satisfied with the packaging and fast delivery. It's wonderful to know that we could provide you with a product that meets your needs and expectations.
We appreciate your feedback and are very happy to have you as a satisfied customer. We look forward to serving you again in the future!
Best Wishes,
The Leisure Depot Team
Excellent oerfoamanceGood experience throughout whole…
Good experience throughout whole purchasing process
Thanks
23 juni 2024
Antwoord van Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that you had a good experience throughout the entire purchasing process. Our team strives to ensure a smooth and satisfying journey for our customers from start to finish.
We appreciate your feedback and thank you for choosing us. We look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
Great product at a good price
15 juni 2024
Antwoord van Leisure Depot
Thank you for your 5-star review!
We're thrilled to hear that you are pleased with the product and found our pricing favorable. We strive to offer quality products at competitive prices, and it's great to know we've met your expectations.
We appreciate your feedback and look forward to serving you again in the future!
Best Wishes,
The Leisure Depot Team
Antwoord van Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that you experienced excellent service with us. We strive to ensure all our customers receive the best possible experience, and it's wonderful to know we've succeeded with you.
We appreciate your feedback and look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
Excellent service
Excellent service, the chairs came within a couple of days and the quality is excellent, very comfortable, just right for my retirement !
23 juni 2024
Antwoord van Leisure Depot
Thank you for your 5-star review!
We're thrilled to hear about your positive experience with the service and the quality of the chairs you received. It's wonderful to know they arrived quickly and meet your comfort needs, especially during your retirement. We're glad we could contribute to making it more enjoyable.
We appreciate your feedback and look forward to serving you again in the future!
Best Wishes,
The Leisure Depot Team
Not delivered.
Dx have failed to deliver the item twice and have returned it to Leisure Depot. I am still waiting to be contacted so that I can collect direct from Leominster. I am not happy.
15 juni 2024
Antwoord van Leisure Depot
Thank you for bringing this to our attention.
We sincerely apologise for the inconvenience caused by the delivery issues. We understand how frustrating this must be for you, and we are committed to resolving this matter promptly. Our team is already looking into the situation with the delivery service to ensure that such issues are addressed and prevented in the future.
We will contact you directly to arrange a suitable solution, including the option for you to collect the item directly from Leominister as mentioned. Your satisfaction is very important to us, and we appreciate your patience as we work this out.
Thank you again for your feedback, and we hope to resolve this to your satisfaction soon.
Best Wishes,
The Leisure Depot Team
Antwoord van Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that you found our pricing competitive and were pleased with the fast delivery. We strive to provide great value and swift service to all our customers.
We appreciate your feedback and look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
Very pleased with item purchased and…
Very pleased with item purchased and fast delivery.
23 juni 2024
Antwoord van Leisure Depot
Thank you for your 5-star review!
We're thrilled to hear that you are very pleased with your purchase and appreciated the fast delivery. We strive to ensure that our customers receive their items quickly and are satisfied with their quality.
We appreciate your feedback and look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
Great service
Great service. The product was as advertised. Would buy from Leisure Depot again.
15 juni 2024
Antwoord van Leisure Depot
Thank you for your 5-star review!
We're delighted to hear that you experienced great service and that the product was exactly as advertised. We look forward to the opportunity to serve you again at Leisure Depot.
We appreciate your feedback and your trust in us!
Best Wishes,
The Leisure Depot Team
Great experience
Great prices, fast delivery and excellent communication. I would definitely recommend
23 juni 2024
Antwoord van Leisure Depot
Thank you for your 5-star review!
We're delighted to hear about your great experience with our prices, fast delivery, and excellent communication. Your recommendation means a lot to us, and we're thrilled to have met your expectations.
We appreciate your feedback and look forward to serving you again in the future!
Best Wishes,
The Leisure Depot Team
Excellent company
23 juni 2024
Antwoord van Leisure Depot
Thank you for your 5-star review!
We're thrilled to receive your praise and are glad that you think highly of our company. We strive to provide excellent service and products to all our customers, and it's wonderful to know that we've met your expectations.
We appreciate your feedback and look forward to serving you again soon!
Best Wishes,
The Leisure Depot Team
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