I ordered a trampoline for my child, never having owned one I was a little reticent to order online. I had no cause to be, fantastic, helpful, friendly advice and good old fashioned customer service... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We saw a pool that we had been looking at elsewhere considerable cheaper. Although we were a little sceptical, as it was way lower than anywhere else, we took bought it. Pool arrived on time and in pe... Toon meer
Bedrijf heeft geantwoord
excellent company. fast delivery. great customer service when spoke via phone and email. will use mad fun again 100 %. brought the 16ft steel frame pool. excellent price in comparison with other selle... Toon meer
Bedrijf heeft geantwoord
Site easy to navigate. Ordered chosen pool and it was delivered quickly and on day/time as stated. I haven't unpacked it yet as not putting up until Easter, so hoping no issues/damage, box looked stur... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are an established independent retailer of superb quality BIG fun products. We believe we supply one of the biggest and best ranges of large toys available in the UK today. We hope you will enjoy exploring our product range. Please feel free to phone us on 01342 833 464 during office hours, for some good honest friendly advice. Also have a look at our fantastic reviews that we strive hard to achieve.
MadFun
Geschreven door het bedrijf
- We are committed to Customer Service
Contactgegevens
Unit 7D, Shawlands Court, Newchapel Road, RH7 6BL, Lingfield, Verenigd Koninkrijk
- 01342 833 464
- sales@madfun.co.uk
- madfun.co.uk
4,2
Goed
837 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Great service
25 mei 2026
Antwoord van MadFun
Thank you - we're glad you found our service to be great!
Enjoy your pool!
Antwoord van MadFun
Thank you for your review.
We are pleased to hear you found the service fast and efficient. That is exactly what we aim to deliver.
Thank you for choosing us and for taking the time to share your feedback.
Great Customer Service
When the trampoline was delivered there was a box missing, I contacted Mad Fun directly and their team was very helpful in clarifying what was missing and sending it out to us asap. Great customer service.
8 april 2026
Antwoord van MadFun
Thank you for your review.
We are sorry to hear a box was missing on delivery, that is never ideal. That said, we are pleased our team was able to quickly identify what was missing and get it sent out to you without delay.
It is great to hear you felt supported throughout and that the issue was resolved promptly.
Thank you for recognising the team’s efforts and for choosing us.
Easy to order and quick delivery
Easy to order and quick delivery. Slight issue with some fixings missing from the pack for my item, but easy to resolve with customer services.
25 maart 2026
Antwoord van MadFun
Thank you for your review.
We are pleased to hear the ordering process was easy and that delivery was quick. While it is not ideal that some fixings were missing, it is great to know our customer service team was able to resolve it quickly and without hassle.
Thank you for choosing us and for taking the time to share your feedback.
We were away on holiday when the item…
We were away on holiday when the item arrived and when we returned we realised the size was wrong. we asked the company if we could return it and they said it was after 14 days, so no!
Who gives a 14 day return period in this day and age?
Just be careful people, this company is very dodgy.
10 april 2026
Review zonder uitnodiging
Antwoord van MadFun
Hi there,
Thanks for your feedback. We’re really sorry to hear that the size you ordered wasn't quite right for your garden.
To clarify, we follow the standard 14-day return window, which is quite common for independent UK retailers—especially for large, heavy items like trampolines that require specialist courier logistics. Your order was delivered on the 18th March, and we didn't receive your request until the 11th of April (24 days later).
I have asked our Customer Service team to reach out to you directly to find a solution for you.
We certainly aren't 'dodgy'—we’ve been a proud, family-run UK business since 2004 and we work incredibly hard to support our customers.
Best regards,
The MadFun Team
Very poor quality
Very poor quality, I got trampoline safety netting, and it's starting to rip already. Previous last 4.5 years, the new one 4.5 days. Cost a lot but need to look again for new one, because for autistic child who practical live on trampoline it's not safe.
24 februari 2026
Antwoord van MadFun
Hi,
Thank you for your review, we are very sorry to hear of the issue with the net you purchased. This is very unusual and not something we have reported very often. Thank you for supplying the photos we requested when we reached out to you to resolve this issue.
Having reviewed the images we can see that the net has not been used as intended or as described on our website.
Kind regards
The MadFun Team
Do not buy…
Having bought a trampoline for my sons birthday last May I have had nothing but problems rods on top of net coming loose everytime my son who is 11 goes on it , company sent me replacement t pieces that join the rods , that was after sending lots of pics of trampoline, then when that didn't work they wanted more pics and blamed it on positioning of legs , so after adjusting still same problem, now I have 2 broken springs which they won't replace until I send even more pics . Not happy! 500 pounds wasted. I'm on the trampoline more than my son putting rods back in place.
6 maart 2026
Review zonder uitnodiging
Antwoord van MadFun
Hi James,
We're sorry to hear that you’re unhappy with your trampoline.
Our customer service team has been working with you directly by email regarding the issues raised and we will continue to assist in resolving this with you.
Please feel free to reply to the email thread if you would like to provide any further information and our team will be happy to help.
Kind regards,
The MadFun Team
From initial enquiry to receiving the…
From initial enquiry to receiving the parts it was dealt with professionally including updates on delivery.
21 januari 2026
Antwoord van MadFun
Thank you for your review.
I am pleased to hear that from your initial enquiry through to receiving the parts, everything was handled professionally and that the delivery updates were helpful. Keeping customers informed at each stage is something we place real importance on.
Thank you again for choosing us and for taking the time to share your experience.
Perfect handling
Perfect handling. I needed the item quickly, and Madfun worked with the supplier to make it happen for me. Thank you for your great service and communication.
16 januari 2026
Antwoord van MadFun
Thank you for your review.
I am pleased to hear we were able to get the item to you quickly. Clear communication and proactive handling are exactly what we aim for.
Thank you for recognising the effort from the team and for choosing MadFun.
When I reached out to inquire about…
When I reached out to inquire about whether a rectangular or round trampoline would suit us better, the woman I spoke with provided excellent guidance. Her assistance led me to choose the rectangular option, which fit perfectly with my family's requirements. The delivery was swift. Kudos to Madfun's customer service team!
23 januari 2026
Review zonder uitnodiging
Antwoord van MadFun
Thank you for such a thoughtful review.
I am really pleased to hear that speaking with our team helped you decide between a rectangular and a round trampoline. That sort of guidance is exactly why we encourage customers to call us rather than guess online, as the right shape can make a real difference depending on how a family plans to use it.
It is also great to hear the rectangular option turned out to be the right fit for your needs and that delivery was swift. I will be sure to pass your kind words on to the member of the team who assisted you.
Thank you again for choosing MadFun and for recognising the effort our customer service team puts in.
Better of using another company
They dont offer refunds and the box came so damaged it looked like it had fallen off a lorry, owner of the company not very helpful and dont care once he has your money.
14 juli 2025
Antwoord van MadFun
Thank you for taking the time to leave a review. I am sorry you were disappointed with your experience.
To clarify, the issue raised was about the condition of the outer packaging on delivery, not the trampoline itself. At no point was any damage to the product reported, as the boxes were never opened or checked, despite this being repeatedly requested so we could properly assess and resolve any genuine fault.
We explained throughout our email correspondence that if any parts were missing or damaged once unpacked, we would replace them immediately. A goodwill gesture was also offered to acknowledge the inconvenience caused by the courier damage to the boxes. Unfortunately, this was declined and no inspection of the product was ever carried out, which meant we were unable to take the matter further.
We absolutely do offer refunds in line with UK consumer law, however returns due to a change of mind or cosmetic damage to packaging alone are the customer’s responsibility. This was clearly explained at the time and is consistent with our published terms.
We care a great deal about our customers and resolve genuine product issues every day, quickly and fairly. In this case, we stand by the fact that we acted reasonably, offered solutions, and asked for the minimum needed to help. We remain open to resolving any defects with the product itself as we have always maintained.
The 20 ft pool is fantastic
The 20 ft pool is fantastic, and the delivery was impressively swift.
22 december 2025
Review zonder uitnodiging
Antwoord van MadFun
Thank you for your review. We really appreciate it.
Really glad you love your 20ft above ground pool and were impressed by our fast delivery!
Kind regards
Customer Services
Great website
Great website, easy to navigate and purchase what you choose. I haven’t erected yet, fun to come. Customer Services very helpful emailed me a manual.
25 november 2025
Antwoord van MadFun
Thank you for your kind review, Martin. We really appreciate it.
Lots of fun to come for sure! Enjoy!
Kind regards
Customer Services
Great service and product
Responsive, helpful and great product. This is our second trampoline from you and both times great experience. Thank you!
18 november 2025
Antwoord van MadFun
Thank you for taking the time to leave a review for your recent purchase. We're so pleased to hear that you chose to come back to us for your second trampoline and we hope it bring years of fun!
Kind regards
Customer Services
Fantastic customer service
Fantastic customer service. Really helpful giving me advice on correct trampoline for older kids and it actually arrived next day. They then helped in arranging the build on specific day I wanted for kids birthday. Amazing service and really saved my bacon as I left it very late to order something for kids birthday.
13 oktober 2025
Review zonder uitnodiging
Antwoord van MadFun
Thank you for taking the time to leave a review for your recent purchase. We're pleased to hear that we were able to help with choosing the right trampoline and getting it built in time for the birthday!
We hope you and your family are enjoying the new trampoline
Kind regards
Customer Services
A+ Product
Product as described. Easy to build and appears to be of good quality materials.
26 augustus 2025
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Helpful customer service and prompt delivery
I called to as for an advice on rectangular vs round trampoline. The lady I spoke to was very helpful, I made my order for the rectangular trampoline based on my family needs. Delivery was prompt
Thank you Madfun customer service
21 augustus 2025
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Amazing service
Amazing service. Had a slight issue and it was resolved quickly. Jane was lovely and efficient. Thanks
15 augustus 2025
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
MadFun has been brilliant!
Our experience with MadFun has been brilliant and we love the trampoline we ordered. We had a slight issue with the trampoline mat but the team resolved it super quickly. Service and communication has been great. Very much recommended!
19 augustus 2025
Review zonder uitnodiging
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your family love the trampoline.
Kind regards
Customer Services
Antwoord van MadFun
Thank you for taking the time to leave a review, we're really pleased to see your feedback.
Kind regards
Customer Services
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