I ordered a trampoline for my child, never having owned one I was a little reticent to order online. I had no cause to be, fantastic, helpful, friendly advice and good old fashioned customer service... Toon meer
Bedrijf heeft geantwoord
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We saw a pool that we had been looking at elsewhere considerable cheaper. Although we were a little sceptical, as it was way lower than anywhere else, we took bought it. Pool arrived on time and in pe... Toon meer
Bedrijf heeft geantwoord
excellent company. fast delivery. great customer service when spoke via phone and email. will use mad fun again 100 %. brought the 16ft steel frame pool. excellent price in comparison with other selle... Toon meer
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Site easy to navigate. Ordered chosen pool and it was delivered quickly and on day/time as stated. I haven't unpacked it yet as not putting up until Easter, so hoping no issues/damage, box looked stur... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
We are an established independent retailer of superb quality BIG fun products. We believe we supply one of the biggest and best ranges of large toys available in the UK today. We hope you will enjoy exploring our product range. Please feel free to phone us on 01342 833 464 during office hours, for some good honest friendly advice. Also have a look at our fantastic reviews that we strive hard to achieve.
MadFun
Geschreven door het bedrijf
- We are committed to Customer Service
Contactgegevens
Unit 7D, Shawlands Court, Newchapel Road, RH7 6BL, Lingfield, Verenigd Koninkrijk
- 01342 833 464
- sales@madfun.co.uk
- madfun.co.uk
4,2
Goed
837 reviews
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Great responsive service and were able…
Great responsive service and were able to quote and deliver to the channel island and refund vat with the shipping proof. Great product and quick delivery.
17 april 2024
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
We identified one damaged item also one…
We identified one damaged item also one missing item from our trampoline, Mad Fun replaced these within a couple of days with no fuss at all. Well done MadFun.
26 maart 2024
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
The Team At MadFun Are Exceptional
The Team At MadFun Are Exceptional, Super Quick delivery. Great Business
8 december 2023
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope the trampoline is bringing fun to the family.
Kind regards
Customer Services
Excellent service highly recommend
29 november 2023
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Thank you
I was so pleased with the kind and supportive staff I spoke with over the phone when ordering a trampoline for my children. They even went out of their way to check to see if it could be delivered to where I live as they don't usually ship here so I was very grateful. I was even kept updated on the tracking of the delivery to ensure it got to my address on time.
I am very happy and thankful to all the lovely staff members that work in your company. My children are overjoyed with their new trampoline. It is very sturdy and well made. Thank you
20 oktober 2023
Antwoord van MadFun
Thank you for your review.
We were pleased we could help get the trampoline delivered to you. Because of the location, the tracking was more difficult to see, so we wanted to make sure you were aware of the delivery day.
Thank you for your kind comments, they have been passed on to the team. We really appreciate you taking the time to leave us a review.
We are pleased your children are overjoyed with their trampoline and hope they have a lot of fun.
Kind regards
Customer Services
The quality of our trampoline is…
The quality of our trampoline is amazing and the shape fits our garden beautifully.
The fitters were efficient and professional. Overall it’s the best purchase I’ve made this year and my boys can’t get enough of it!
27 september 2023
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your boys are enjoying the trampoline.
Kind regards
Customer Services
Great Service!
One of the friendliest and easiest companies I've bought something from! Great service!
20 september 2023
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Caring Customer Service
We have received a mixed up of parts for our trampoline and the customer service acted very quickly and efficiently. Thank you to Sy who was dealing with us for her professionalism and care.
12 oktober 2023
Review zonder uitnodiging
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are sorry there was a mix up on parts, but glad we could get this resolved quickly. Your comments will be passed on to Sy.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Easy Transaction Fast Dispatch Quality…
Easy Transaction Fast Dispatch Quality Product.
13 september 2023
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
AVOID THIS BUSINESS AT ALL COST!
AVOID THIS BUSINESS AT ALL COST!
I purchased a inground trampoline from this company and paid for the installation cost. After 2 weeks of waiting for the installation person to come, 1 person didn't turn up, another person came and said he cannot do the job because I need to dug a hole on the ground. As the first time buyer, I never know nor have been advised to dug a hold prior to the installation. I was waiting and waiting until I fed up and decided to ask for the return and ask for my money back. The company responsed me with a ruthless email that they CANNOT HELP ANYTHING because I didn't dug a hole and I have passed my 14 days return period. This company is ridiculous to work with. Extremely terrible customer service! They definitely have no respect or sympathy for their customers so please go elsewhere to buy your trampoline.
18 september 2023
Review zonder uitnodiging
Antwoord van MadFun
We sincerely apologise for the inconvenience you've experienced with your order and subsequent installation of your Inground Trampoline. We understand your frustration and want to address your concerns as transparently as possible.
Firstly, we want to clarify that inground trampolines do require a hole to be dug in the ground for their proper installation. This is a critical part of the installation process and is mentioned in all product documentation including online on our website for review prior to purchase.
We apologise for any confusion regarding the installation timeline. We aim to provide prompt service and your installation was scheduled within our stated timeframe of 7-10 days after you received your order. We appreciate your feedback and understand that you may have been looking forward to enjoying your trampoline sooner.
We would like to clarify that during the installation process, our installer had concerns about the safety of placing the trampoline on your patio, as it would leave the jumping surface only inches from the hard ground. This setup would pose serious safety risks and that is why our installer advised against proceeding with the installation. We prioritise the safety of our customers and their families, and this decision was made with that in mind.
Regarding the return request, we understand your frustration with the situation. Our return policy does have a 14 day window and your request to return the trampoline was made outside of this timeframe. We are genuinely sorry that we couldn't accommodate your request. Our Customer Services Team have reached out to you via email to see what else we could do to help and we are awaiting your reply to this message.
Once again, we apologise for the inconvenience. If you do wish to discuss this further with us, please do not hesitate to reply to the email we sent you on 18th September.
Kind regards,
Liz
Customer Services Manager
Bad experience overall
I have had such a bad experience buying from this place. I spent a lot of money buying a trampoline for my children and feel like I have been misled numerous times by this company. At no point in the purchasing of the trampoline was I told that the cover for the trampoline wouldn't be available for nearly 2 months after my purchase or that even though they can deliver the trampoline parts in record time, the installation which they charge you £180 for cannot be completed until weeks after your purchase. When you mention this to them, they then try to charge a premium for an 'express service' on top of what has already been paid. I had to keep chasing them for a date and installation without them proactively contacting me to let me know what was going on. Thankfully the installation provider they use were very professional and far more helpful.
The installation eventually went ahead very smoothly but the tie down kit was wrong dimensions so when I flagged this to them, they suggested I was wrong even though their installers said it was wrong. After many back and forth, they eventually accepted they were in the wrong and sent a new tie down kit in right dimensions. Same thing for the trampoline cover, instead of admitting they are at fault for not being transparent on their website they try and put the blame on you and offer you a refund instead of actually fulfilling the order/service.
So for the price I paid overall for this, I would expect a far better customer experience from this company and I would be nervous recommending them to any friends looking for a trampoline in the future.
24 juli 2023
Review zonder uitnodiging
Antwoord van MadFun
Thank you for your review.
We are sorry you are unhappy with the service you received.
We’re glad it could be delivered to you swiftly. As soon as you let us know you had received the correct number of boxes, we advised the installation team to contact you directly to arrange a build date. We noted that you gave dates that were suitable and passed these on.
You contacted us to say that you had not had contact from the team, so we chased this up for you. We were advised by the team that they had spoken to you the previous week and a date had been arranged.
The installation provider is a third-party company and their calendar of jobs is controlled by them directly.
We are pleased you found them to be professional.
When you advised there was an issue with the tie down kit, we asked for photos to show us, as they are a one size fits all and we have not had reports of them not fitting. Unfortunately, the only picture we received was of the box, so we couldn’t ascertain what the issue was.
As you were not able to send us more pictures, we sent you a new tie down kit to hopefully fix any issue.
We are sorry the debris cover was not sent with the trampoline. We were due a delivery of these from the factory in China, but they have been delayed until the end of August.
As you were worried about the trampoline being ruined by the English weather, we advised they are designed and tested thoroughly to be outside and that the cover was a debris cover, not designed to go over the whole of the trampoline or protect it from rain etc.
As you advised you could get another cover quicker from somewhere else, we offered you a refund of the cover you had on order with us, as we cannot get the delivery expected from China sooner.
We do hope that your family are enjoying the trampoline.
Kind regards,
Customer Services
Really helpful and knowledgeable
Really helpful and knowledgeable. Refunded VAT immediately as sending item to Jersey and delivery wet like clockwork.
20 juni 2023
Antwoord van MadFun
Thank you for your review.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Antwoord van MadFun
Thank you for your review.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
fantastic 360 service, don't buy from anywhere else :)
I ordered a trampoline for my child, never having owned one I was a little reticent to order online. I had no cause to be, fantastic, helpful, friendly advice and good old fashioned customer service throughout. Great comms, swift delivery and build...one happy parent, one ecstatically happy young boy. Many thanks
15 juni 2023
Review zonder uitnodiging
Antwoord van MadFun
Thank you for your review.
We are really pleased to see your feedback and are glad your young boy is happy.
Kind regards
Customer Services
Health check ripoff
I bought a trampoline from madfun a couple of years ago and was sent an email this year saying I should have a health check. Being as the trampoline had started squeaking quite badly I paid the £69.99 to have it done. Two people from Kent Flapack, the company who was doing the check, arrived and left within 10 minutes after presenting me with a spring that had come loose and saying they would send a report to madfun and not to use the trampoline. Nothing was done to address the squeaking, or anything else that I could see. After a couple of weeks I contacted madfun as I hadn’t heard anything and was told it was an oversight and I would be contacted. That was more than a month ago and I still haven’t heard anything. In the meantime we have had the spring reattached so my grandson could use it but the squeaking is still terrible. I have no idea what I paid £70 for. Never again!
2 mei 2023
Antwoord van MadFun
Thank you for your review.
We sent out an email to past customers asking if they would like a Trampoline Health Check. It was not compulsory and was a service we could offer to those who did not have the time to do a major check of their product or know what they are looking for.
The team visited and we normally receive a report quite soon after they had attended. Unfortunately, there was a sudden bereavement in the family which affected the reports coming through to us.
We advised you of this and sent the report and a follow up email but have not had a response, as yet.
When the team attended they did what they could tightening all bolts etc. They advised it looked like the trampoline had gone over or had some sort of outside force, so could not do anything without replacement parts.
We have tried to contact you but have not heard anything back. Please do get in contact with us, so we can assist you and get your family bouncing again.
Kind regards,
Customer Services
Purchased a pool cleaning kit and…
Purchased a pool cleaning kit and phoned up about a query which I had baout the kit and the lady who I spoke to was so helpfull and very polite, plus super fast delivery. Highy recomended.
19 juni 2023
Review zonder uitnodiging
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback, we're very proud of our customer service team and I will ensure your comments are passed on.
I hope your family are enjoying your new purchase.
Kind regards
Liz
Customer Services Manager
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
great at over coming a problem
8 mei 2023
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are sorry you experienced a problem with your order but pleased we managed to resolve it to your satisfaction.
Kind regards
Customer Services
Great customer service
Whilst I had a terrible time with the incorrect product being sent, the customer service team sorted out all my issues efficiently and satisfactorily.
1 mei 2023
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We apologise the incorrect item was sent, but are please we could get this rectified efficiently and to your satisfaction.
Kind regards
Customer Services
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