I ordered a trampoline for my child, never having owned one I was a little reticent to order online. I had no cause to be, fantastic, helpful, friendly advice and good old fashioned customer service... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We saw a pool that we had been looking at elsewhere considerable cheaper. Although we were a little sceptical, as it was way lower than anywhere else, we took bought it. Pool arrived on time and in pe... Toon meer
Bedrijf heeft geantwoord
excellent company. fast delivery. great customer service when spoke via phone and email. will use mad fun again 100 %. brought the 16ft steel frame pool. excellent price in comparison with other selle... Toon meer
Bedrijf heeft geantwoord
Site easy to navigate. Ordered chosen pool and it was delivered quickly and on day/time as stated. I haven't unpacked it yet as not putting up until Easter, so hoping no issues/damage, box looked stur... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are an established independent retailer of superb quality BIG fun products. We believe we supply one of the biggest and best ranges of large toys available in the UK today. We hope you will enjoy exploring our product range. Please feel free to phone us on 01342 833 464 during office hours, for some good honest friendly advice. Also have a look at our fantastic reviews that we strive hard to achieve.
MadFun
Geschreven door het bedrijf
- We are committed to Customer Service
Contactgegevens
Unit 7D, Shawlands Court, Newchapel Road, RH7 6BL, Lingfield, Verenigd Koninkrijk
- 01342 833 464
- sales@madfun.co.uk
- madfun.co.uk
4,2
Goed
837 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordered an £800 trampoline for one of…
Ordered an £800 trampoline for one of the boxes to be delivered covered in bird poo and ripped at one end.
I made contact with their customer service. They are refusing to replace the box or offer any form of partial refund stating that the contents won’t be damaged. Bird poo can be very dangerous but I’m expected to handle it and also dispose of the box.
I’m appalled that they are taking that stance. It’s absolutely revolting and I shouldn’t have to deal with it when buying a child’s trampoline
22 januari 2025
Review zonder uitnodiging
Antwoord van MadFun
Dear Lisa,
Thank you for sharing your feedback. We’re very sorry for the condition in which one of the boxes was delivered and completely understand how unpleasant this must have been.
To clarify, the bird droppings were limited to the outer packaging only, and after thoroughly reviewing the situation, we were confident that the trampoline itself was unaffected and safe to use. As an outdoor product, it is designed to endure environmental exposure, but we appreciate that receiving the package in that state was not acceptable.
We’ve already raised this issue with our warehouse and courier partners to ensure steps are taken to prevent similar occurrences in the future. We are sorry if our resolution did not meet your expectations and for any inconvenience caused.
Your feedback is important to us, and we will use it to improve our processes moving forward. If there’s anything further we can assist with, please don’t hesitate to contact us directly.
Kind regards,
Steve
Managing Director
Excellent sales and customer service.
What fantastic customer service from your sales team.They were so pleasant and helpful. I ordered a trampoline at 3.30 one day and they arranged for a next day delivery. It was delivered by 08.30. Well done.
18 december 2024
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Couldn't fault the madfun buying…
Couldn't fault the madfun buying experience however, the delivery experience was very different. Madfun made sure the package was with the delivery company on time but after a promised delivery of Monday or Tuesday, the item was not delivered until Thursday. Luckily, I had sent it to another address as waiting in all week was not an option for a working person.
The trampoline took two people around 3 hours to put up. We followed the instructions and didn't need to watch any other videos etc. It's sturdy and fits my space perfectly. So far, it's been a hit!
18 november 2024
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are sorry to hear the delivery took longer than expected. We are glad it was only delayed by a couple of days and are glad your family are enjoying your new purchase.
Kind regards
Customer Services
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Very fast delivery excellent service
15 augustus 2024
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Trampoline
Very happy with my trampoline it arrived very quickly too thank you highly recommend!!!
13 augustus 2024
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
If they stop using DX Delivery to ship…
If they stop using DX Delivery to ship their products if give them 5 stars. Cant be a goof company and expect to get good reviews when you use the worst shipping company possible. Still havent recieved my item I ordered on next day delivery. They even state on their website, problems with delivery is down to the 3rd party company they use DX Delivery! Beware, if you actually want to recieve the items your purchase id reccommend looking else where!
14 augustus 2024
Review zonder uitnodiging
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your kids love it.
Kind regards
Customer Services
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your kids love it.
Kind regards
Customer Services
High quality product but poor delivery.
High quality product but delivery was poor as boxes arrived damaged with part missing.
Customer service was however good when the issues were highlighted.
12 juni 2024
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
great easy site and quick delivery
14 juni 2024
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Time and patience given to enquiries…
Time and patience given to enquiries and advice.Polite helpful and friendly. Excellent delivery and building. Good quality product, highly appreciated by grandchildren. One of the best services I have received in years. Thanks to the whole team.
13 mei 2024
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your family are enjoying your new purchase.
Kind regards
Customer Services
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
From purchase to delivery fantastic…
From purchase to delivery fantastic service and pool brilliant
4 juni 2024
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Really helpful sales department
Really helpful sales department, advised quickest method of ordering was on-line. Easy to complete order, confirmation with despatch details by return, goods arrived next day as promised. great service..
13 mei 2024
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Pool & heater …
Bought a pool last year excellent service fast delivery
This year I needed a heater for the pool the guy on the phone was so helpful n polite made the order & again quick delivery
Would definitely use them again in the future & also would recommend to family & friends
10 mei 2024
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family enjoys the warmer pool!
Kind regards
Customer Services
JumpPRO Trampoline Goal Medium
My son had the JumpPro Trampoline Goals. We have a 10ft round trampoline and they fitted perfectly. The instructions were clear to allow me to install with no problems. I couldn't get my son off the trampoline after installing. I would 100% recommend this item.
9 mei 2024
Review zonder uitnodiging
Antwoord van MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your son is having a great time using it.
Kind regards
Customer Services
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.