Letsliveitup Reviews 77

A company is only as good as its customer service. With that in mind, avoid Live it Up.

I was contacted about the salmonella issue with their powders and had two bags that fell under the recall. I reached out multiple times and was initially told they were behind but would process refunds soon. Since then, it has been nothing but delays and excuses. It is now mid April, and I was originally promised a refund back in January.

I even tried filing a PayPal claim, but it somehow ended in the seller’s favor. At this point, they have my money with no clear timeline on when or if I will get it back. It is hard to understand how other companies can issue refunds within days, while this one continues to hold onto customers’ money indefinitely.

I would strongly recommend avoiding them. If you run into an issue, do not expect a refund.

it's crazy the company refuses to refund due to salmonella outbreak! i filled out the forms 3 months ago and have seen zero responses

I submitted a request for refund on two orders of Super Green powder affected by the Salmonella contamination recall in January. Three months later, I am still waiting for my refund. I contacted LiveitUp about my refund status today, but based on the numerous complaints on Reddit, Facebook and Trustpilot, I'm expecting to get the runaround or no response. (Maybe it'll take a year or two for their small staff to wade through the large volume of refund requests...) I just reached out to my credit card company to file a dispute, so I'm hopeful they will provide a prompt refund. Good luck to those of you still waiting for a refund!

Live It Up recalled their Super Greens product in January. Customers were advised to discard the purchased product and apply for a refund.
Three months later, I have still received no refund for the product. Poor customer service and response to the recall notices.

I truly appreciated a quick and honest response from the company after reaching out regarding my late shipment. The company immediately reordered and sent my product; it took only 4 days. Initially I ordered on the 4th, on the 15th I hadn't received anything and reached out. I received the order at my home on the 20th.
Great customer service.

Same as the rest--no refund for recalled product. After this I will not buy any green or protein powder from any online source. Internet commerce is a fraudster's paradise.

I was really enjoying the super greens I was getting from Live it Up. I was a subscriber and I ended up with two bags that fell under a recall. Live it Up Never refunded me for the two bags. I reached out about the refund and every time, they informed me that they were working on it. It's been months and I have not received my refund or a single word about a possible refund. The product isn't cheap. Throwing out two bags was expensive. All I want is my refund or a replacement product. Although with how terrible the customer service is, I don't really want any more products from this company.

was notified in January about recall of the greens that i had just received. I responded immediately with the requested information as I definitely had one of the affected bags. was told they would review and send a refund. I have since reached out to them a few times asking when I could expect my refund and was told repeatedly they were "working" on it. It's now April and I still have not received my refund.

i had 6 bags of live it up which were covered for a refund under the terms of the recall.

live it up has done NOTHING to address this. i have filled out countless online forms with them, given order and product numbers, etc.

this is an absolute scam company.

Great taste, good product.

Outright deception and lies from them regarding their salmonella outbreak recall. I was a subscription customer. I had 7 bags that were potentially contaminated. Following their instructions faithfully, I submitted a form for each bag, submitted a photo for each bag and submitted a photo of all 7 bags. They came back offering me one free replacement bag. I sent them the original email where they promised a refund . They responded that they would give me a refund for just one but not the other 6 because they could not verify the other 6 bags. But they did not and would not tell me what information was invalid or missing on those 6 bags. They then said I could resubmit the info on those 6 bags and proceeded to send me a faulty link that didn't work which said the window for refunds and replacements was closed. When I responded with the link doesn't work, they reverted back to saying I could get one replacement bag for free. And all their responses are AI. Do not trust this company.

They sent me my first order and a week later sent an email explaining to me that the product has salmonella.
Three months later they have yet to reply to numerous emails, they have no contact number, no refund or any accountability. Terrible experience.

Had three bags of potentially contaminated product which they instructed me to throw away and submit a refund request. I did. TEN WEEKS ago. I received one canned response whining about how it takes time and nothing else. This company literally stole $130 from me and has zero urgency in rectifying. I don’t care how many people they almost poisoned, ten weeks and no communication deserves a class action lawsuit and for the company to fold.

Best electrolytes! Tastes great and makes it easy to drink more water.

I had products as part of the recall. Customer service is non-existent. All they tell you is that they are reviewing. It’s been 3 months and still no refund. No future business for this company and you should avoid, too.

Horrible customer service! I had purchased a 60-day supply of Super Greens and received an email regarding their Salmonella outbreak, which included my batch. This was in January. It is now March 23rd and I still have not received a refund for my order despite three attempts to have my refund completed. I consistently get the same pathetic excuses. They claim their company is a small group and they are overwhelmed by inquires for the recall and the process takes time. All they are trying to do is stall people from getting their money back so people don't unsubscribed and their business goes under. Go to AG1, Huel, etc. way better service and you won't get terrible excuses and awful customer service. I never leave reviews for things because I consider myself a reasonable person and understand mistakes happen. Nothing excuses their lack of action and this company deserves to fold. ABSOLUTELY, DO NOT WASTE YOUR TIME AND MONEY. You won't get it back.

Purchased the Live it Up Super Greens only to be notified that it has been recalled due to Salmonella. On 2/3/26, I received the notification indicating that I would be refunded. To this date, I still have not received anything. When I contact the Customer Service, I receive a generic email stating that they are extremely busy and will respond when available. The first email I sent over a month ago still has not received a response. Do not trust this company.

There was a recall for their product and have emailed them 10 x for a refund. They never answer and keep asking for the same proof of purchase. How could you replace the item if this wasnt a rip off. What the hell is going on? Where is my refund?

Purchased LiveItUp Electrolyte Powder the end of Dec 2025. Tried a couple of times and I did not like the flavor. Too salty. Even tried adding extra water but still did not like flavor. Emailed company about the 30-day Money-back Guarantee, asking them to cancel the subscription. Received an immediate reply asking for more info and telling me how to cancel the subscription myself. Two days later I emailed them again asking about the status of my refund. in their reply, they said, "Because your order has already been processed and delivered, I’m escalating your request to a teammate who will review the details and follow up with you directly." In other words, nothing had been done about their 30 day guarantee to refund my money. I waited 5 days to give them time to go through with their process and emailed again after 5 days. No response for 12 days. In the meantime I filed a dispute with my credit card. LiveItUp wanted me to drop the dispute before they issued a refund. But if I dropped the dispute before receiving the refund, then I cannot dispute it again. So I finally received the refund through my credit card company's dispute resolution since LiveItUp dropped the ball on this one. If you are going to offer a guarantee then you should honor it.

I received a recall notice for a recent order of the greens about 2 months ago. I asked for a new shipment and then was informed that it was going to take months before that product was going to be available again. I then asked for a refund and have sent several emails and every time I get the same response as before, telling me they're still working on it. I do not feel confident that they're actually going to send up refunds and this is ridiculous! I told them in my last response that they need to fix this ASAP or I would be writing a negative review and got the same canned response.