Letterfest Reviews 912

Letterfest failed to deliver either a genuinely hand-drawn product or real customer service, and I strongly recommend looking elsewhere. The sketch I received looked AI-generated, the customer support responses felt copied and automated, and the company offered no meaningful resolution.

First, the product did not resemble a hand-drawn illustration despite costing $108 with the frame. The “custom sketch” looked almost identical to a basic AI output — and when I tested this by running the same photo through Google Gemini, the AI version actually looked more hand-drawn and detailed than Letterfest’s.

Second, their customer service reinforced my suspicions. Over several days, I asked whether the drawing was truly made by a human. Each reply was the exact same copy-and-paste script from different “agents,” never addressing my specific questions — including whether a replacement could be genuinely hand-sketched.

Finally, their proposed solution made things worse. Instead of acknowledging the quality issue, they offered only a $15 paid replacement for something that already looked mass-produced.

Overall, the combination of questionable product authenticity and robotic support makes Letterfest a poor choice for anyone seeking true artistry or honest customer care.

A very simple process to design the watercolour picture and the final result was superb,
There was a bit of a mix up with the delivery (not the providers fault) and I received exceptional customer service from Marie. Thanks

Great products and prompt customer service. I'm really pleased with the items I purchased. Marie and the team sorted out my querie promptly and kept me informed regarding my order. Will definitely be using the company again and highly recommend.

I discovered Letterfest by chance and it was love at first sight!
Their books are adorable, the illustrations exquisite, and I really liked the initiative "Get a tree with every book".
With every book you purchase, Letterfest plants a tree on behalf of your family in North Devon. They even include a map to where the tree is growing at the back of the book with a certificate and details of how you can keep an eye on the project.
I find it really sweet!
Since September, there is also one that bears our family name: we hope to see it one day with our own eyes together with our little girl!💗
The customer service is excellent, Ms. Marie has always been extremely kind, efficient, knowledgeable, and ready to help me.
I had never received a refund for shipping costs before, yet they were so kind to do so because, due to an error in their system, the discount code for free delivery had not worked. Such loyalty is unparalleled and rarely found these days!
The product is extraordinary, delivery was very fast, and the packaging was perfect and carefully crafted.
I will definitely buy more books!

I ordered a framed picture of a family member's house taken from a photo. The result was great. There was a problem with the frame of the first picture I was sent. Marie was very helpful and sent a replacement without any questions. I would recommend this company which gives a very personal service.

Excellent service from the beginning to the delivery. I realised I had put the incorrect date on my order. I immediately emailed them to advise of the error. They were straight back assuring me that this had been changed. Then the pot arrived within a week, perfect with everything as it should be. Very pleased with the product and the service from this company. Would definitely recommend them. Particular thank you to Marie and Charlotte. Thanks for your patience ladies.

I brought a personalised plant pot/set for my sister in laws birthday from Letterfest. It was really well packaged for safe delivery and the pot itself is really lovely. Marie at Letterfest was super helpful in response to my queries and sorted them promptly. Thank you!

First their service was extremely prompt. The Image I received was amazing. It was an black and white image of a friend's dog that had recently passed. They (my friend's were extremely grateful and pleased with the gift.

The order was shipped quickly and book was high quality. I had the book damaged by water during shipping. Charlotte was quick to respond to my support email. Letterfest is a highly reputable company and a pleasure to do business with.

Instead of a card, I bought a 25th anniversary plant pot. I forgot to add that it was an urgent order and contacted the team at Letterfest. Their customer service is beyond fabulous, the issue was dealt with so quickly and without fuss. They kept me updated and were very understanding.
I would highly recommend this company and will definitely be dealing with them moving forward.
My pot is fab, the etching/writing is so cool. My husband was delighted with it!

Efficient and speedy service.
Good product.
Novel idea.
Good response when I emailed a question 👍

Marie was exceptionally helpful efficient and friendly. She helped us to created a bespoke pot, sent sample layouts to check the final design and got it shipped to us quickly. Excellent service and the pot was beautiful!

We were sent an engraved flowerpot by my daughter to commemorate a big anniversary. When opened, the pot was smashed. I contacted the company and was promised a replacement - but when that arrived it too was broken. :-(
I told the company and they promised another replacement.
When this arrived, I videoed opening it (just in case!) and was pleased to see it was intact. Throughout this whole process I was looked after by Marie, who was courteous, helpful and very understanding!
I would recommend the company for their fine range of items - I looked on the website - and the exceptional follow-up customer service I received.
WELL DONE!

Speedy delivery, item was exactly as described and really well packaged. quality really good as well, very happy with purchase

I used this company following a recommendation from friends to order a water colour portrait of my childhood home.
I appreciated the proofing process but, after confirming and gifting the portrait to my mum, she noticed some glaring errors (wrong door colour, missing chimney, missing outdoor light).
I contacted Letterfest to modify the order and sent more pictures to highlight the errors.
I paid the £15 and waited for five days (including a weekend) for the update. I spoke with five different employees and I also sent a letter to the CEO who chose not to respond. The whole process left me very disappointed with what was supposed to be a cherished keepsake.

I had Letterfest transform a photo of my clients' house into a framed watercolor keepsake. It was done in no time and arrived to me quickly in perfect condition. What I appreciated most was that they emailed me a mockup and gave me the opportunity to review it before anything was shipped. Will definitely order again in future.

AVOID. This is a scam, item is not "hand painted" it's just a digital print of your photo you could create with chat gpt. Printed onto thin cheap paper, with a thin foam border (similar quality to primary one art utensils) as a wedding gift the quality is embarrassing avoid like the plague and just give the couple the cash.

Service, communication and delivery are a 5 star, it was brilliant. The product however, given then price (£120) lacked quality. The frame felt cheap and the print could have been on better quality paper. If the frame was of higher quality and the watercolour print was on thick textured paper for an authentic representation I feel it would of been value for money. Disappointed overall.

Excellent service! Will definitely use again when needed. The reason for 4 stars instead of a deserved 5 is I rate a company of how it reacts when things go wrong, as it did with me.
Letterfest sent me my goods promptly, the trouble was that Royal Mail delivered it to the wrong address.
I had to contact Letterfest due to the package now being time critical [80th birthday] and despite emails being sent through their wesiteespite emails being sent through their website, it was not until I found their phone number through Google that they responded.
After telling them I did not have a pale blue door and sending them a photo of my door I felt that I was believed. That is why I have given 4 stars.
Letterfest immediately replaced my package which arrived within time and despite offering to pay delivery, did not want payment even though the person who my original parcel was delivered to kept it for 4 days before bringing it round of which Letterfest knew of.
All that was needed was a contact number on the website.