Letterfest Reviews 912

Got a personalised plant pot for a present and messed up on the message. My mess up was intercepted by the people there who contacted me to check on what should be on the message. Saved me from messing up. Good old fashioned customer care. Thank you.

The order process was straightforward and communication from the company was good, however the actual product was in no way worth the money charged.
I ordered a ‘hand drawn’ picture of a church which was clearly just scanned by a computer programme and printed out within minutes of the order, and the frame which cost extra was appalling quality. £100 overall for this order that could be done at home with the right programme for about £10

After I ordered a personalised book I realised I’d made a mistake and so emailed Letterfest. I had an email back within a few hours confirming that the correction would be made to the book. The book arrived quickly and the quality is good.

Utterly terrible level of customer service.
They sent me a random illustration that wasn’t meant for me - heavens knows where mine was sent to with my address on the illustration and a picture of my house!
Contacted them by phone at lunchtime and advised I needed the order sending to me ASAP. The customer advisor was ‘wishy washy’ on the phone and said it wouldn’t be possible but would ensure I was given a full refund and the actual order be sent to me. However, she said she would call me back to update me. 7 hours later and no phone call nor any contact to advise that my refund has been issued or information on when my item will actually arrive.

DO NOT USE THIS COMPANY

My bespoke flower pots arrived a few days after ordering but unfortunately one was broken in transit with Royal Mail. I contacted Letterfest by email and Marie apologised and sent me a replacement within three days.

Ordered a personalised pebble in memory of my beautiful dog. When it arrived was very disappointed. The wording etched into the stone was insignificant, it did not stand out as per the one shown on the website. Contacted the company but they stated it was natural stone and the wording was clear and perfectly visible. I stand to differ. Would not reccomend based on my personal experience.

The book was very easy to personalise and order and it was a joy to present a christening gift that had so much more than words. I love the fact that a tree has been planted in my granddaughter’s name as a symbol of hope for the future.

Wouldn't bother with the pictures, reminiscent of the old cartoon / water paint filters, but somehow no where near as good...
Their service was fine and quick albeit oddly quick given its supposed 'hand drawn' nature.

Absolutely TERRIBLE

Items late, No communication, Items smased upon delivery, Nobody answers the phone, NObody communicates.

DO NOT USE its TERRIBLE

The first personalised garden pot I received was unfortunately cracked. On notification to Letterfest they immediately advised they would send a replacement which they duly did. Excellent customer service and lovely gift.

I ordered 2 pots for my twin nieces christening. Unfortunately only 1 arrived and I contacted letterfest that day who said that would look into this for me. It has now been nearly a month and I have had no update on where my missing pot is.

Very happy with my watercolour picture of my beloved deceased fur-baby. I was provided a proof and able to request a few changes, then provided an updated proof with the changes implemented. The final picture was sent with care and though I had a problem with the mount, a complete replacement was sent immediately and the customer service was excellent throughout. Really pleased and would recommend highly.

Update to below review and response from LF - the crack that is “part of the curing process” has since worked its way up the side of the pot as I expected it would. Anything planted in it, or the slightest knock will split it in half. Ridiculous response to this review and this company are acting in breach of their consumer obligations. A fraud of a company to steer well clear of. Read other reviews which mirror my own.

Planter - purchased this item, it was cracked. I asked for a refund which was declined. I was offered 25% refund which would have resulted in significant loss. I've had to buy an alternative item for my friend. The Company is getting away with treating its customers this way and I wish I'd looked at reviews before purchasing. They know how arduous it is to take them to court so drag their feet and wait to see what you'll do. I will never use this Company again.

This company is amazing . They pulled out all the stops to get my order to the recipients on time despite my mixed up ordering !! Marie was so helpful and supportive. I cannot praise them too highly . Thankyou

My order was handled personally, promptly and with care and professionalism by Marie.
I wanted a bespoke item as a memorial gift and this was no trouble at all, the gift is lovely.
There was a slight mix up with part of the order, but it was rectified straight away and the correct part arrived the next day! Thank You.

Given that the business model of this site is gift giving, it’s crazy that they don’t provide gift notes with orders. So the recipient has no idea where it’s come from. My order arrived without the most crucial element. Really poor experience. I wouldn’t recommend.

Great product, service and support.

Delivered on time, great product really good quality!
I made a mistake (entering the wrong information) and the team were quick to help me rectify - hats off to Marie!

So efficient and excellence service with a beautiful gift .

I haven't seen the pot but daughter in law was delighted with her special birthday plant pot.

Very happy with my shopping experience with this company. I wanted to create something that was slightly different than the designs on the website, and customer services were brilliant in helping with my order. The finished product arrived very quickly and was well packaged to prevent damage. My friend is going to be highly delighted with her present! I highly recommend this company and the fact that they go above and beyond to help.