Letterfest Reviews 912

Beautiful tribute for my dog. Really happy with my experience.

Not as big as I expected and thought I’d ordered the one with the paw print

I love the book, both the story and the text and illustrations are beautiful. Such a special gift for a new baby.

I had cause to contact the company to return the book as there was a mark on the cover which couldn’t be removed.

My comment was dealt with speedily and with courtesy and the a new copy was produced on the same day.
Very happy with the book and the after sales service. A company that has pride in its products.

I had none of the issues of some of the reviewers, nor of my sister who ordered a print with frame at the same as I did. My proof arrived quickly, which is the first clue that this may be hand drawn, but on a tablet, rather than straight to paper, and I asked for a minor change, which was also done quickly. I approved my proof and a couple of days later my print, preframed, arrived. I am happy with the print, do I think they're being slightly misleading in the way they describe it being hand drawn and water colour painted - absolutely. But if you can get over the fact that hand drawn means it's done using tech and the water colour effect isn't actual water colour, just a tool in the software, then you won't be disappointed - assuming it arrives as it should and when it should. It is quite a high cost item and perhaps someone with an AI product could have done it themselves, and no I probably won't buy another one at that price now I'm fully aware of what I'm buying. But overall I am content with what I've bought, just would have preferred to pay less for it! My sister on the other hand - fuming - for all the reasons above about it not being 'properly' painted and hers arrived without it's frame despite her paying for it. She is not happy and like some of the others, they are completely ignoring her.

Disappointing Experience, Not as Advertised

I ordered a Wedding Venue Print, which was advertised as a hand-drawn piece, intended as a 1st wedding anniversary gift for my wife.

I provided a clear photo of the church, showing both the building and its surroundings. However, the proof I received looked like it had been generated by AI. One entire side of the church was cut off, which I believe any real artist would have noticed and corrected to include the full structure.

I requested a refund, but was told a senior artist would revise the image. The updated proof showed minimal changes, just a few extra lines and some added color, which made no real improvement.

I declined the second proof and asked again for a full refund. I was then told £15 would be deducted for the artist's time. This felt unfair, especially given that the product I received looked nothing like the beautiful examples shown in their advertising.

Overall, I was very disappointed with both the quality of the work and the customer service.

I would not recommend ordering from this website.

Placed my order, Fine, got my proof very quickly, all fine, just wondered how someone could hand finish a drawing in record time? Anyway receive picture after paying alot of money in the post to have no wooden frame on it, so basically rushed it out the door! I have emailed them and they state they will get back to me in 12 hours, well 3 days later and still heard nothing, So they not only lie about the Hand drawing when its all done via computer but they also dont give you what you paid for. I will never buy from them again!

Letterfest gift for my husband was a beautiful capture of a special moment in time. The turnaround on the creation of the gift is quick as well as the 3 edits I requested. The product is lovely, simple and captures the moment.

Honestly just the worse experience, i’ve purchased many things in the past with no issue, ordered a father’s day print for my husband of him and my two children, the proof they sent was horrendous, it looked nothing like them and almost like they had used AI to created it or something, I asked for a refund and they said I would lose money! despite the image being awful, I would lose £15 due to the artists time, so I agreed for them to try it again, but they took almost 2 weeks to send another proof and by which time father’s day had passed, so I asked for a refund again, they ignored my email and so I had to go for having the item sent as no one would reply to me, will never use again, for £95 i’d expect a high quality item and some decent customer service

Ordered for Father’s Day well in time for delivery. The first proof was awful and nothing like the one on the website, I requested changes multiple times but looked no better. Customer service agreed to try another picture but not much better - tried to cancel my order but they wanted to charge me £15 despite it looking nothing like the website ones. Eventually accepted a print but it’s horrible, arrived after Father’s Day and a massive waste of money!

Just received the personalized children’s book I ordered from here and I am extremely disappointed. The quality is SO cheap/flimsy, especially for the unreasonably high price point paid. Do not order from this site. You will be throwing away money for a few pages of paper that could be done for a quarter of the cost.

I’m not one to normally write reviews, but the experience I’ve had with letter fest has been absolutely shocking, please read before you order!

I recently placed an order for two Father’s Day prints from Letter Fest, after seeing numerous positive reviews. I placed the order over two weeks in advance of Father’s Day, and nearly a week later I still have not received one of my prints or had a reply from their customer service team, despite numerous emails to them!!

My first print arrived in time, the artwork itself is absolutely lovely and the company are responsive to making changes to the artwork, however it takes them about three days to reply, which has significantly held up the whole process. The first issue that I faced was when I went to frame my first piece of artwork from them, it had been fitted together in such a sloppy way that it did not fit in a frame of the correct size!! (12 by 10 inches). I had ordered the print without a frame and just to be mounted, they had stuck the print to the mount so badly that it was completely wonky and therefore looked wonky from the front, it also did not fit in the frame, meaning that I have not been able to give it as a present because it looks so misaligned and cannot be framed!? Their emails say that each print goes through a process where it is checked to perfection, I don’t understand how this is possible when something so simple has been stuck together in such a misaligned way!? The glue is also really strong so I have not wanted to remove the mount because I risk ruining the print itself, the glue would simply just pull off the paper from the print.

The second print is the one that I’ve been in communication with them about to make edits to the artwork, each time I’ve emailed them, they’ve taken days to respond, hence why this process has taken so long. Their website promised that the print would be here for Father’s Day, which seeing as I ordered more than two weeks in advance this should have been more than achievable, however since my print has not arrived on Father’s Day, I have emailed them several times asking for a refund (let’s be honest the prints aren’t cheap), and I still have not had a reply. So currently I have spent £80 on two prints, one that is unusable, the other which has not turned up, they are not replying and I am £80 out of pocket!!

Absolutely shocking customer service, I will be posting reviews until they finally get back to me and issue me a refund that I deserve. Such a shame as the artwork itself looks lovely, but the customer care here has been appalling. If they had replied to me sooner, I would not be writing this review.

From the beginning to the end: top marks!
The communication with Marie, due to the difficult circumstances, was excellent. She was able to put us to ease, to make amendments as required. The order itself was easy to navigate through, we could even adjust some things due to outside of the UK system it had to comply with. The order, despite an international post, was sent on time, arrived on time, without any issues and the outcome was excellent - beyond expectations. Thank you! (this was for teachers' gifts)

I ordered a personalised wedding print and when the venue closed two weeks before the wedding, Letterfest could not have been more helpful in changing the painting at a small additional cost which I thought was very kind of them. Their regular updates and attention to detail is amazing. They send you the print to check prior to sending and quickly edit anything if needed. My print unfortunately was not delivered and when I reported this, they quickly replaced it. They went above and beyond and the quality of the painting is excellent. Would definitely recommend.

I just approved the final version of my wedding venue illustration. My vision has been made real! With a lot of help from Customer Support, all of the many photographic elements I presented to Letterfest came together into a beautiful wedding venue illustration. This was probably not a typical request to take 3 different photos and meld them together. It took 7 or 8 iterations to get an illustration that I had imagined. I truly appreciate everyone's efforts to make my vision real. Please pass on my genuine thanks to everyone who helped with this project. I will be so pleased to present this to the bride and groom on their wedding day!! Thank you again

Ordered an illustration for Father’s Day that cost £100. Product arrived and was of low quality, picture frame was made of a cheap wooden material and looked tacky. Illustration also looked bland and did not represent the sample that was sent via email for example the detail in the face was missing. Disappointed with my purchase and will not order from this company again.

Ordered a planter for a bereavement. The pot arrived and was poor quality, being cracked around the hole in the bottom and unlikely to sustain a winter. I contacted Letterfest and asked for a replacement or refund in accordance with my consumer rights. Both were refused - instead I was offered a £20 refund (a third of the cost of the pot). I explained my rights which are clearly not understood by LF but despite this Charlotte dug in her heels and rejected the request. It’s the worst service I’ve received from an online company in a long time. I’ve reported the company to trading standards and will get my money back via a legal process but should not have to waste my time in this way. I’d avoid this company like the plague.

It was advertised as ‘hand drawn’, what turned up was a computer generated image!! There were no pencil marks, which you can’t see when buying online. I paid £50 for something I could have done myself. It looked so tacky. Avoid! And Letterfest stop advertising as hand drawn!

What a scam. The website advertises a watercolour sketch which in fact is a digital computer printout of your photograph (which you could easily do yourself). The response from the customer service team is that a ‘proof’ was approved - however the proof they send resembles a hand-drawn watercolour sketch (which is then immediately deleted so you cannot access what you initially approved). On further probing they admitted that actually if you read the small print for this advertised ‘watercolour sketch’ it does state underneath that really it’s a computer printout. How deceiving! I then asked for the sketch of the approved hand-drawn proof to be sent if a refund was not possible - to be told a flat no. Absolutely awful quality product and completely false advertising. I now have a computer printout of a photo at ridiculous cost.

For the price of these pots, there is absolutely no attention to detail or care given. Whilst the lettering is lovely, the pot had clearly been wiped clean where the lettering was done, but didn’t bother wiping clean the rest of the pot. Handprints were literally left in the dirt on the other side. All it took was a wipe over with a wet cloth- is this too much to ask for when paying a premium for these pots? I will be looking elsewhere in future.

UPDATED: The order arrived just on time (one day before father’s day) and Charlotte from customer service was very helpful. Overall, I am satisfied with the product, the book is really nice. The experience was not the best, as I did not receive any updates or information for the first week.

INITIAL RATING: I ordered a book for Father’s Day a week ago and have yet to receive any updates on its status. I tried contacting customer service, but it’s just an unhelpful chatbot. I also emailed them, only to receive the same automated response saying someone would get back to me within 12 hours… and still nothing.

At this point, I have no idea where my order is, if it was ever processed, or if this company is even legitimate. The lack of communication is unacceptable, and I’m starting to suspect this might be a scam. Very disappointed.