Keiran arrived when he said, got on with the job efficiently, quickly sorted out the problem, replaced a fuse, checked the system and was finished quickly, all while being pleasant and courteous. Good... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Kieran was able to install the correct firmware for my solar battery. This was done remotely. Didn't like the fact I had the wrong firmware to start with . Found that fact annoying, plus, why did I h... Toon meer
Bedrijf heeft geantwoord
Had an issue with the connectivity between Levelise and my solar power system. Kieran at levelise helped me troubleshoot the issue and work out a solution. The engineer who came round was incredibly p... Toon meer
Bedrijf heeft geantwoord
Something was not working quite right with my solar system. Kieran suggested having my system checked over by the installers. They came and gave it the thumbs up saying that it might be a software iss... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Levelise, our goal is to drive a fair transition to net zero emissions, ensuring everyone benefits. Our hub lets you make the most of your battery, creating a sustainable future for us all. Founded in 2017 in Oxford, Levelise is a technology powerhouse led by engineers, data scientists, and customer service specialists. We’re committed to delivering ongoing value through operational excellence. Our mission is to drive change in the way we consume energy, envisioning a future where households champion decarbonisation, and achieve energy independence. With Levelise, you can lead the way and monetise untapped opportunities, gaining instant returns from your battery investment through our hub.
Contactgegevens
The Hayakawa Building, Science Park, Edmund Halley Rd, Littlemore, OX4 4GB, Oxford, Verenigd Koninkrijk
- support@levelise.com
- levelise.com
4,5
Uitstekend
699 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Good job
Keiran arrived when he said, got on with the job efficiently, quickly sorted out the problem, replaced a fuse, checked the system and was finished quickly, all while being pleasant and courteous. Good job!
6 maart 2026
Review zonder uitnodiging
Antwoord van Levelise
Thanks for leaving a review, we really appreciate it!
Good personal service
Good personal service - recommendations worked and the advisors went out of their way to help me
4 maart 2026
Review zonder uitnodiging
Antwoord van Levelise
Hi, we really appreciate that you took the time to submit a review, thank you!
I had issues with battery connectivity…
I had issues with battery connectivity to the internet. Kieran and Dan were very helpful. They were patient throughout in allowing me get help with the technical parts of the issue. Everything was resolved to my satisfaction.
27 februari 2026
Review zonder uitnodiging
Antwoord van Levelise
Hi, we are glad to have helped resolve the problem. Thanks for leaving a review!
I had an excellent experience with this…
I had an excellent experience with this company. The engineers are highly skilled, experienced, and extremely professional. They approached the job with great attention to detail and clearly knew exactly what they were doing.
What really stood out to me was how polite and respectful they were throughout the entire process. They worked efficiently and followed up quickly to ensure everything was completed to a high standard.
Even after the repair was finished, they continued to monitor and check that everything was working perfectly, which shows their real commitment to customer satisfaction.
I truly appreciate their dedication and outstanding service. I would highly recommend this company to anyone looking for reliable and expert engineers.
24 februari 2026
Review zonder uitnodiging
Antwoord van Levelise
We love reading reviews like this, thank you for your kind words!
Rapid response to system failure.
Rapid response. Thorough in approach.
6 februari 2026
Review zonder uitnodiging
Antwoord van Levelise
Thanks for taking the time to leave a review!
Problem solved
Problem solved. Clear and concise instructions.
5 februari 2026
Review zonder uitnodiging
Antwoord van Levelise
It's great to hear that we were able to help, thanks for leaving a review!
I found Kieron extremely helpful so 5…
I found Kieron extremely helpful so 5 stars from me
4 februari 2026
Review zonder uitnodiging
Antwoord van Levelise
Thanks for leaving a review!
I had been left high and dry by the…
I had been left high and dry by the last Companyor a couple of years. Levelise sent a very nice man out who fixed my problem straight away and I'm back working .
12 december 2025
Review zonder uitnodiging
Antwoord van Levelise
Thanks for taking the time to leave a review, we are glad that everything is now sorted.
Help was available when I needed it
When I rang to ask for help, it was immediately dealt with. When the Technician turned up he solved the problem and gave me guidance quickly and understandably. Good job all round.
12 december 2025
Review zonder uitnodiging
Antwoord van Levelise
It's great to hear that we resolved the issue quickly for you, thanks for leaving a review.
Kieran gave great advice re an…
Kieran gave great advice re an alternative to powerline devices. Easy set up. So far, no drop outs.
8 december 2025
Review zonder uitnodiging
Antwoord van Levelise
Thanks for the 5 star review, we really appreciate it and glad we could help.
Levelise - Great Customer Service
Levelise informed me that there was a problem with my battery. They took the issue away, contacted the manufacturer and obtained a replacement. Not only a replacement but an upgrade from a 3 to a 5.8kWh battery. Kieran supported the the necessary firmware update that was required. Kierans timely and professional approach soon had everything up and working. Thank you.
4 december 2025
Review zonder uitnodiging
Antwoord van Levelise
Great to hear that we helped to resolve this issue, thanks for taking the time to leave a review!
Brilliant Service once again from…
Brilliant Service once again from levelise, cannot fault them, always professional from start to finish.
20 november 2025
Review zonder uitnodiging
Antwoord van Levelise
Thanks for leaving such a great review, we really appreciate it!
Great customer service from Keiran
Great customer service from Keiran. He really helped me and I got a good resolution.
Perfectly happy with the way I was treated. Great company thank you
21 november 2025
Review zonder uitnodiging
Antwoord van Levelise
We have passed your kind words onto Kieran, thanks for taking the time to leave a review.
Good service
Legalise were good. As I am not good with technology . They tried to talk me through reset up but couldn't get into cupboard and talk at same time they sent engineer round who soon soon sorted it.
Only down fall was having to wait 2 weeks for visit.
On the whole am very pleased with
Levelise. All up and running
21 november 2025
Review zonder uitnodiging
Antwoord van Levelise
We are pleased that our team were able to help you resolve the issue. Thanks for leaving a review, we really appreciate it.
Good company…
Everything was handled in a quick and professional manner. All people were polite and helpful.
20 november 2025
Review zonder uitnodiging
Antwoord van Levelise
Thank you for taking the time to leave a review, we really appreciate it.
Kieran was able to install the correct…
Kieran was able to install the correct firmware for my solar battery. This was done remotely. Didn't like the fact I had the wrong firmware to start with . Found that fact annoying, plus, why did I have to inform levelise about a problem when they are supposed to be monitoring my system? Kieran gets 5 stars but levelise only 3
12 november 2025
Review zonder uitnodiging
Antwoord van Levelise
Thank you for your honest feedback. Whilst the firmware issue was not as a result of our actions, we do acknowledge that we could have informed you of this sooner. We have sent you an email with further information. Kind regards, Levelise.
Help correcting the system
I was told by Kieran that a clamp had been left off after the smart meter was installed by British Gas. With emails & photos I was able to correct it without needing a visit.
10 november 2025
Review zonder uitnodiging
Antwoord van Levelise
Thank you for helping us to resolve this problem. We also appreciate that you took the time to leave a review!
System issue
My system had an issue detected and I was contacted. I'm a technophobe, so Kieran took me through what I needed to do, especially helpful as I had no idea!
Thanks to his patience and clear advice we got everything back up and running
6 november 2025
Review zonder uitnodiging
Antwoord van Levelise
Thank you for taking the time to leave a review, we will pass on your kind words to Kieran!
Greedy scam company
Greedy scam company. Save yourself nerves and money and stay away.
5 juni 2025
Review zonder uitnodiging
Antwoord van Levelise
Thank you for taking the time to share your feedback, though we're genuinely sorry to hear you've had a negative experience with Levelise.
We understand this situation has been frustrating for you. When you signed up for our service, you opted in to allow us to optimise your battery to maximise returns through flexibility services. Our terms and conditions outline how we manage your battery to deliver these services, and we've paid you based on how your battery contributed.
However, it's clear that this message hasn't landed as intended, and we take full responsibility for that. We will investigate whether changes are needed to how we communicate these terms to ensure they're unmissable for all customers and provide complete clarity from the start.
It's important to note that our business model only works when our customers benefit too. We only make money when you do – if our customers don't participate, there's no volume for us to trade. We ensure no customer is worse off, and all payments reflect the actual contribution your battery made to the flexibility services delivered.
We'd welcome the opportunity to discuss your specific concerns in more detail and help resolve any outstanding issues. Please feel free to contact our customer support team directly at support@levelise.com, and we'll do our best to address your concerns.
Best regards,
The Levelise Team
Help sorting an issue
My system had an issue detected and I was contacted. Kieran took me through what I needed to do, especially helpful as I had no idea!
Thanks to his patience and clear advice we got everything back up and running.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Levelise
Hi, glad to hear we helped get everything sorted. Thanks for taking the time to leave a review!
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