Lexus Parts Now sold me the wrong front struts through their own online parts selection system, and I had no way of knowing until I sat down to install them by which point their conveniently short r... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Package arrived as expected, my new floor mats for my 2014 Lexus GS350 were flawless. Price was better than I could get on eBay. Great overall experience.
Great service and no issue with the replacement part. Everything went exceptionally well from the order process to receiving the parts. Will use Lexus Parts in the future. Thanks.
The parts arrived quickly, and the ordering process was simple and hassle-free. The prices were very fair, especially compared to the dealership. I’ll definitely be ordering my parts from here from no... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.
Geschreven door het bedrijf
Contactgegevens
Verenigde Staten
- 888-352-5786
- support@lexuspartsnow.com
- lexuspartsnow.com
4,3
Uitstekend
686 reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Great transaction!
1 december 2025
fraudulent company
One day I ordered three items. For two of them, I received a notice stating the delivery date was undetermined. I then received confirmation that the transaction would proceed only for the item with a confirmed delivery date. After that, I inquired about the delivery date but was ignored, and the order was canceled without my consent. To make matters worse, I haven't received a refund. When I contacted them about the issue, they blocked my IP address.
28 november 2025
Review zonder uitnodiging
My order was significantly delayed
My order was significantly delayed. Now trying to return it but experiencing lots of issues and obstacles. I cancelled the order before it was delivered but they rejected to cancel it and said I need to wait until delivered. Now they rejected return and I filed for exception. PS. They rejected the exception. Also their system shows delivery date not a shipping date. They did not notify me far in advance about such significant delay. Also I reached them the day before they shipped it and the same day I heard about the delay. They breached contract/delivery date but when I cancelled the order because of it, they rejected return!
27 november 2025
Review zonder uitnodiging
Antwoord van LexusPartsNow.com
Thank you for your feedback.
Unfortunately, orders cannot be cancelled after shipped. Per our return policy we cannot proceed with your RMA due to the part being an electrical component. Lastly, our system notifies our customers an estimated ship date if there were a delay, not arrival date.
Please refer to our return policy below. Again, we apologize for the inconvenience.
www.lexuspartsnow.com/service/lexus-return_policy
Lexus IS350 headlamp fitment issues
I recently ordered a couple new headlamps for my 2007 Lexus IS350. The car I have has the AFS lights but I did not know this at time of purchase. As such the lights that I received did not fit ( my car is the Fsport sedan) . I called and Mike quickly processed the return shipping label. They unfortunately mistakenly charged me a restock fee which after calling they resolved. It was half on me for not providing my vin and half on them for not noting this in their product descriptions.
I would definitely do business with them again in the future.
18 december 2025
Review zonder uitnodiging
Bad customer support
Bad customer support. Gave me the run around for a month seeking assistance with parts. RMA policies that leave you stuck with brand new parts. Package arrived in old cookie box. Overall sketchy experience and I have found one their competitors (very easy to find online) to be more helpful, professional and better packaging for items.
8 december 2025
Review zonder uitnodiging
Antwoord van LexusPartsNow.com
Thank you for your feedback.
We’re sorry to hear that you feel this way. To clarify, our products are genuine OEM items sourced directly from the original factory, not knockoffs or replicas. We understand there’s a lot of misinformation out there, but we stand by the authenticity and quality of everything we sell.
We appreciate your feedback and will continue to uphold the standards our customers rely on.
Excellent service!
I received the correct parts the first time! My part was very quickly shipped and well packed! Thank you!
26 november 2025
Arrived as described and fit perfectly
26 november 2025
My service writer was courteous helpful and explained everything that I needed to know. This was my first experience at your service department and I was impressed.
First experience at your service department and it was a good one.
26 november 2025
No issues with shipping and handling…
No issues with shipping and handling nor the parts not fitting correctly. Awesome!
26 november 2025
THE RELENTLESS PURSUIT OF EXCELLENCE
Lexus is STILL in the relentless pursuit of excellence.
26 november 2025
I received the right parts at a great…
I received the right parts at a great price. I definitely will be a regular customer from now on for my Lexus parts.
26 november 2025
Extremely fast shipping and excellent service
Extremely fast shipping! I would definitely buy parts from them again
26 november 2025
Fit perfect and was well communicated…
Fit perfect and was well communicated upon arrival
26 november 2025
RX350 Part
Ordered a replaced cable for my RX350 hood. The part came 10 days late and I had to purchase somewhere else. They would not let me return the unopened part stating "electronic parts are ineligible for return"...it is not an electronic part. I tried calling and reaching out to customer service multiple times with no luck. This company makes it intentionally difficult to communicate with their customer service and impossible to return a product...would not recommend.
25 november 2025
Review zonder uitnodiging
Antwoord van LexusPartsNow.com
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right.
A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
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