Lexus Parts Now sold me the wrong front struts through their own online parts selection system, and I had no way of knowing until I sat down to install them by which point their conveniently short r... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Package arrived as expected, my new floor mats for my 2014 Lexus GS350 were flawless. Price was better than I could get on eBay. Great overall experience.
Great service and no issue with the replacement part. Everything went exceptionally well from the order process to receiving the parts. Will use Lexus Parts in the future. Thanks.
The parts arrived quickly, and the ordering process was simple and hassle-free. The prices were very fair, especially compared to the dealership. I’ll definitely be ordering my parts from here from no... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.
Geschreven door het bedrijf
Contactgegevens
Verenigde Staten
- 888-352-5786
- support@lexuspartsnow.com
- lexuspartsnow.com
4,3
Uitstekend
686 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Crooks
Crooks. Did not issue a refund promptly despite receiving the returned part two weeks prior. I had to follow up on the refund before they would issue.
23 januari 2026
Review zonder uitnodiging
Antwoord van LexusPartsNow.com
Thank you for your feedback.
We have found 2 orders associated with your review, and one order had an RMA ticket.
Since the RMA was not authorized, we were not able to see if any parts were returned to inventory.
We have requested for more information on Trustpilot, please take your time to fill in as many details as possible. We appreciate your cooperation.
Never again RESTOCK FEE RIPOFF!
Never again RESTOCK FEE RIPOFF!
Never again RESTOCK FEE RIPOFF!
Never again RESTOCK FEE RIPOFF!!
Website is inaccurate with parts it told me the parts I highlighted fit the side that it didnt, only found this out on delivery then they charged me a 20% restock fee $37+ shipping costs out of my pocket, just to put it back on a shelf. They wouldnt work with me on it to get me an actual pair or the restock fee waived or adjusted. They sent me 2 same side ball joints as apparently they dont have a pair. Contacted their chat support this clown michael joined with an attitude and continued to glaze over what i wrote, arrogantly, Then disconnected me with a tantrum. Will file a chargeback and never use this site again. Will make my voice heard also so these scammers will be exposed. DO NOT USE THEM!
21 januari 2026
Review zonder uitnodiging
Antwoord van LexusPartsNow.com
Thank you for your feedback.
Providing helpful customer experience is our utmost priority, and we take this issue very seriously. We are currently reviewing this concern, and addressing the matter internally to ensure our team meets the level of professionalism our customers deserve.
That said, we have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further.
Terrible
Terrible, company. Very slow response times to questions. Their return policy doesn't make any sense. I ordered a part and opened the package to see if it was the correct part. It was not. They won't take it back because the bar code is ripped. The bar code sticker is used to tape the package closed. How else are you supposed to open the package?
5 januari 2026
Review zonder uitnodiging
Antwoord van LexusPartsNow.com
We sincerely apologize for the inconvenience you have experienced.
We take all feedback seriously and stand firmly behind the quality of our products and customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further.
Parts were shipped in a timely manner, and they fit and function perfectly. anner
Parts were shipped in a timely manner
31 december 2025
LexusPartsNow shipped me a different…
LexusPartsNow shipped me a different color part as the color ordered is no longer available. Fine, but LPN still charged me the higher price for the special color. I called them to report and was advised to file for a partial refund online. Did so and was denied.Part works fine and delivery went well. Yet, there's a caution on ordering from LPN again as they don't understand basic rules of commerce.
30 november 2025
Review zonder uitnodiging
Received part in a timely manner and it…
Received part in a timely manner and it fit perfectly
31 december 2025
Real happy first time buyer….
The side view mirror was perfect and price was great. Timely shipping. Loved my experience. Thank you!
31 december 2025
Great prices and inventory of OEM parts
31 december 2025
I ordered a transaxel seal - took 2 weeks!
I ordered a transaxel seal. It was supposed to arrived within 5 days. It took 2 weeks. I saw it stuck in shipping (via tracking) for days and called to cancel. They said it would ship that day. It never shipped for 2 days and never arrived for 5 more days. By then, I had driven an hour to the Lexus dealer, got the part and had it installed--I could not be held hostage by their inability to ship product. Their customer service acknowledged it was their fault, but still required I pay for return shipping (I already paid $8+ for it to arrive--late) and a 20% restocking fee--unopened. It would cost me more to return it than to keep it. It was not worth the time to keep refuting--So I paid for their screw up for a part that I could not use? I cannot order from this place again.
22 december 2025
Review zonder uitnodiging
Antwoord van LexusPartsNow.com
Thank you for your feedback. We’re genuinely sorry to hear that your experience didn’t go as expected. Feedback like yours helps us see where we fall short, and we’re already looking into how we can do better moving forward. Your feedback is essential for improving our services.
Good price on product
Good price on product. Due to the shipping time, it is not practical to get all your parts this way, but good for parts that you can participate using our maintenance or service. You can certainly save some money this way on getting the OEM parts.
31 december 2025
2010 Lexus emergency brake shoes.
I had to replace the Lexus rear emergency shoes on a 2010 Lexus 350. It turned out the 4 shoes had 3 part numbers. I bought 2 sets of shoes that did not fit. So I had to get the shoes from a dealer. The shoes were about $20 less than if I had gone directly and fit perfectly.
31 december 2025
Shipped fairly quickly and the parts…
Shipped fairly quickly and the parts have always been correct.
Great prices too.
24 december 2025
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