Lexus Woodford Reviews 

259
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Lexus Woodford is in itself a superb advert for the Lexus range of cars, and well worth my journey along the M25 to get there. The staff I have met during my recent first purchase of a Lexus, hav... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

National Recall re Fuel Vent Tube, main dealer is quite a way from me so I had arranged a courtesy car but when I arrived I asked if they could do the job immediately & save me møre travelling back n... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

been trying to book a service I called so called lexus over 8 times today they keep passing the buck no one there has any knowledge or experience seems like they just employ any body , no one ev... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic buying experience from great staff ! Viki Peter Simon and the Manager Louis ... great coffee too ... a friendly family type of approach nothing is too much of a problem and all bases covered... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Voertuigen en transport

Geschreven door het bedrijf

Explore a life of luxury with us here at Lexus Woodford. Lexus Woodford was born in the year 2000, almost a decade after Hills Motor Group’s first dealership Hills of Woodford Toyota. Since, Lexus Woodford has triumphed reflecting luxury, performance and reliability in both our products and customer service. Being a family run business we can assure you that you can have the confidence in the quality and personalised service you’ll receive when visiting our centre. Onomotashi is our benchmark here at Lexus Woodford. Translated, Onomatashi is a Japanese term used to represent the act of providing detailed service in a variety of ways to allow guests to spend a relaxing and memorable time by putting customers first which is exactly what we aim to deliver to all of our customers visiting our centre.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

259 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,1

Alle reviews

(259)

17 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great staff and service

Great staff and service. George made time to explain all the details, answer all the questions and run different scenarios as I considered more than one type of car.

28 februari 2021
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Antwoord van Lexus Woodford

Good morning,

Thank you for your rating and feedback.

Kind regards,

Lexus Woodford

Beoordeeld met 5 van de 5 sterren

Fabulous car

Fabulous car
5*service
Can not recommend LEXUS Woodford highly enough

11 januari 2021
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Antwoord van Lexus Woodford

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Thank you for your rating and feedback.

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Lexus Woodford

Beoordeeld met 5 van de 5 sterren

Superb service

I recently purchased a NX 300H from Lexus Woodford. The Sales advisor Anna was very helpful from start to finish of my transaction. This was my first Lexus purchase and I was made to feel right at home at the Woodford showroom. Anna was more than happy to answer all of the questions I had regarding the car (and believe me I had plenty!). The whole process felt very seamless and I would recommend the Woodford branches service to all. Covid guidelines are taken seriously in this Branch and I felt very safe whilst making my purchase. Finally the car is fantastic and I am pleased I made the switch to Lexus. Thank you Anna and the Woodford team for all your hard work.

20 december 2020
Review zonder uitnodiging
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Antwoord van Lexus Woodford

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Thank you for your rating and feedback.

Kind regards,

Lexus Woodford

Beoordeeld met 5 van de 5 sterren

Very professional,polite and evidently…

Very professional,polite and evidently take pride in their products and brand. I couldn't be any happier with my used car.

9 december 2020
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Antwoord van Lexus Woodford

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Thank you for your rating and feedback.

Kind regards,

Lexus Woodford

Beoordeeld met 5 van de 5 sterren

Purchasing a Car in Covid

I was a little worried around buying a Car in Covid and possible challenges i could face, I have to say George has been fantastic, made the process smooth and seemless. George took ownership from end to end of my buying journey and gave me a great rate. Thank you for all your help and I absolutely love the new car.

8 december 2020
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Antwoord van Lexus Woodford

Good afternoon,

Thank you for your rating and feedback.

Kind regards,

Lexus Woodford

Beoordeeld met 5 van de 5 sterren

Brilliant customer service throughout

Brilliant customer service throughout, would highly recommend Lexus Woodford and its helpful team!

1 december 2020
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Antwoord van Lexus Woodford

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Thank you for your rating and feedback.

Kind regards,

Lexus Woodford

Beoordeeld met 5 van de 5 sterren

Nice one George!

I dealt with George and he couldn't have been more professional. From my initial enquiry to delivery of the car, he kept me updated along the way even after working hours which is a nice touch. I had my car inside of a week. Couldn't be more pleased.

1 december 2020
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Antwoord van Lexus Woodford

Good afternoon,

Thank you for your rating and feedback.

Kind regards,

Lexus Woodford

Beoordeeld met 5 van de 5 sterren

Great delearship

Really pleased with the service we received from Lexus at Woodford. George was great

30 november 2020
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Antwoord van Lexus Woodford

Good morning,

Thank you for your rating and feedback.

Kind regards,

Lexus Woodford

Beoordeeld met 3 van de 5 sterren

All together the initial part of my…

All together the initial part of my dealing with the showroom is ok. But, the car was not cleaned thoroughly before I collected it (having paid £499 for that thorough clean) with the left rear near side alloy wheel hub scuffed between the day I selected it and when I collected it. Now I am told the faults cannot be done because of the lockdown. Disappointing.

4 november 2020
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Antwoord van Lexus Woodford

Good morning,

Thank you for your rating and feedback. We are sorry you feel this way. If you would like to contact our management team, please email Management@hillsmotorgroup.co.uk. We hope to be able to resolve this with you.

Kind regards,

Lexus Woodford

Beoordeeld met 1 van de 5 sterren

Every single one of them is Lier

One of the worse branch ever been to every one them is full of liars, ones you brought the from them the chance there word. Im having fuel consumption issues with my CT200 and different manager giving me different advice one of manager are saying you getting more miles then my car wow 😂 I wouldn’t recommend my enemies to go to this place.
DO NOT BUY CAR FROM THIS GUYS

15 oktober 2020
Review zonder uitnodiging
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Antwoord van Lexus Woodford

Good morning,

Thank you for your rating and feedback. We are sorry you feel this way. If you would like to contact our management team, please email Management@hillsmotorgroup.co.uk. We hope to be able to resolve this with you.

Kind regards,

Lexus Woodford

Beoordeeld met 5 van de 5 sterren

Very Helpful

The sales lady very helpful and explain the different models available in SUV.

13 oktober 2020
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Antwoord van Lexus Woodford

Good morning,

Thank you for your rating and feedback.

Kind regards,

Lexus Woodford

Beoordeeld met 2 van de 5 sterren

Not what I expected

Can’t fault the sales team as they were professional and helpful,, however after collecting the car I noticed it was pulling to the left sharply and dangerous ( only seven miles from collecting) so I had to call recovery and took it to a local garage to have the tyres tracking fixed !!! Since then I called Lexus but got nowhere. Not what I expected from a reputable company.

13 oktober 2020
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Antwoord van Lexus Woodford

Good morning,

Thank you for your rating and feedback. We are sorry you feel this way. If you would like to contact our management team, please email Management@hillsmotorgroup.co.uk. We hope to be able to resolve this with you.

Kind regards,

Lexus Woodford

Beoordeeld met 5 van de 5 sterren

We bought a Lexus UX and we are so…

We bought a Lexus UX From your Woodford branch and we are so happy with it. The staff there were amazing. George the sales man couldn’t have been more helpful. He really did go above and beyond.
George’s people skills are second to none. He is an asset to Lexus.

2 oktober 2020
Review zonder uitnodiging
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Antwoord van Lexus Woodford

Good morning,

Thank you for your rating and feedback.

Kind regards,

Lexus Woodford

Beoordeeld met 5 van de 5 sterren

This is my 4th Lexus

This is my 4th Lexus

As always the service here is first class from the sales team especially in the current climate.
I think the fact that this is my 4th Lexus from the same dealership speaks for itself.
Great dealership with in my option the best product on the market.

2 oktober 2020
Review zonder uitnodiging
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Antwoord van Lexus Woodford

Good morning,

Thank you for your rating and feedback.

Kind regards,

Lexus Woodford

Beoordeeld met 4 van de 5 sterren

This was the 4th lexus I have brought…

This was the 4th lexus I have brought from this dealership and again very pleased. The reason I didn't give 5 stars was I haven't had a phone call or email after taking delevierly asking whether everything was OK.

1 oktober 2020
Review zonder uitnodiging
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Antwoord van Lexus Woodford

Good morning,

Thank you for your rating and feedback.

Kind regards,

Lexus Woodford

Beoordeeld met 5 van de 5 sterren

Very polite and professional

Very polite and professional
Ms Alanah Welch is very highly recommended
And rest of staff are very warm

1 oktober 2020
Review zonder uitnodiging
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Antwoord van Lexus Woodford

Good morning,

Thank you for your rating and feedback.

Kind regards,

Lexus Woodford

Beoordeeld met 5 van de 5 sterren

Happy customer

It was overall a very pleasant experience. The staff was very helpful and patient at every step. They gave a real good deal.

1 oktober 2020
Review zonder uitnodiging
Logo Lexus Woodford

Antwoord van Lexus Woodford

Good afternoon,

Thank you for your rating and feedback.

Kind regards,

Lexus Woodford

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