Lexus Woodford Reviews 

Outstanding, thanks guys

fantastic service very polite and professional, had an issue on the car they dealt with it immediately. Massive thank you to the whole Team Nahide Crisp, Nicholas Brenner and finally Alex the salesman. I recommend anyone buying a Lexus to buy from this dealership.

Once again massive thank you

I’m impressed by the attentiveness and responsiveness of the team here. They helped me test drive a car, reserve a vehicle pre-advertisement and supported the decision making when I finally agreed to purchase. The immediate aftercare from Simon has been great, as there were a couple of niggles but he went above and beyond to put things right. Compared to other Lexus branches that I’ve communicated with, I highly recommend Lexus Woodford.

Two weeks ago I went into Lexus Woodford to have two front tyres changed for new, paid approximately £370. I should say I bought my new Lexus from them in 2017 and have been having my services etc with them ever since. However, on this occasion the service team parked my car on a double yellow line, near a bollard that they have recently installed on their forecourt. One of their service team rushed another customer out of their packed forecourt driveway (cars double-parked), one particular customer did not give me enough room to exit my car -away from a bollard that I did not observe (bearing in mind I did not park my car there and the bollard is NEWLY installed). I hit the bollard as I was focused on steering my car away from the customer who was waiting for me to pass on the edge of the forecourt (not enough room given). I have been left with a £500 excess payment on my insurance to repair my car. As I told Nick and Trevor (managers at Lexus Woodford) their showroom is complicit for 1)parking my car on a double yellow line, near a NEW bollard on the passenger side of my vehicle - I did not even know the metal bollard was there; and 2)Karolina -service team member rushing other customers off the forecourt but not guiding any of them in terms of hazards which is what other showrooms do on packed sites! Why rush customers off? If you are not going to help them get off let people do things in their own good time, not under pressure. As far as I am concerned I could of gone to Kwik fit fitters and got my tyres exchanged for new cheaper and with no damage to my car! After I finish my service plan I will NEVER return to this company! They are good when everything is going well - charming to SELL you a car, but as soon as something goes wrong, they have no interest in resolving it!!! I still recall the blank faces and focus on showing me it was my fault. The mark of an excellent firm is how you treat your customer when something goes WRONG! It is easy to be a nice company when things are smooth. Pathetic! Appropriate action would have been to find a suitable compromise.

I've been using Lexus Woodford for quite a few years now, maybe 8-10.
I feel that the service has gotten much better over time, not that it was ever bad but it did not used to be particularly praise-worthy.
The last few times I have had a health check they have provided an online review that included a brief video of any problems and options to accept or reject, and this feels more transparent than having someone phone up and tell you that they found problems that will cost extra. The online report also provides an audit trail, and the whole process feels more trust-worthy and efficient to me than a few years ago.
The in-person service has always been very friendly, and I feel that this is more organised these days as well, so overall they're worth the full five stars.

excellent service. very pleased with Woodford branch. Everyone in the branch very helpful including the receptionists .George eagle my dealer the best person to deal with /i am very pleased with Lexus and especially their staff

Excellent service throughout. Salesman was knowledgeable and helpful. Responded really quickly to after-sales questions. Would recommend.

I have had a great experience while purchasing my new RX 2021 plate! The advisor Klaidas was extremely helpful and given me alot of information.

Fantastic service throughout. George was brilliant throughout and especially helpful with the Aftercare.

Amazing service from Lexus Woodfood. Great communication and very efficient. I’d like to thank my salesman George in particular, he was great! Thanks again, I’m over the moon with my new car!

Responsive and great to deal with

Alex Kennedy was so helpful and so polite. He went through so much with me and helped me choose the correct car for me.

He would always answer any questions I had and had time to explain things thoroughly.

The service from Lexus Woodford, and Alex in particular, was first class. I only wish they had had the car (red RC-F) my wife wanted 3 months ago. The dealership we were obliged to use was very poor and couldnt hold a candle to Lexus Woodford.

It’s not my first time at Lexus Woodford it’s my 3rd, George was brilliant throughout the full cycle and helped me with all the information required.

Will definitely be coming back again in the future!

Despite these strange times and not being able to visit showroom George gave a Good service throughout. Whenever I deal with Lexus Woodford he level of service and politeness is exemplary.

Very pleased with the car and the sales process, especially in these difficult times. The sales person, Alex, was informative and friendly and I am a happy customer.

All staff are very attentive, very reliable, a pleasure to visit.

This was my 2nd purchase of the NX model, great service, great deal, Alex Kennedy dealt with me by phone and email with superb professionalism which led to a seamless purchase. Thank you Lexus Woodford.

I am very pleased with the service i received. From the initial phone call to the fine details and the final purchase of my car: I was particularly pleased with Mr Eagell who was very attentive, very helpful and very thorough.
I would definitely recommend Lexus Woodford to my friends.