Lifeline Reviews 1.025

Do not like the wrist band monitor. It is too large for my elderly mother and she being 97 does not like the color. Appears cheap for the price we pay. It was sent in the mail and we had no idea why it came. Better communication would be helpful

Response is very quick as well as follow up

The service itself is very helpful but it was very difficult to contact customer service for non-emergency assistance since Lifeline moved to an AI platform. When I first registered my mom for the service, they had real people who answered the phone.
Another issue I had was the fact that after I reported my mother's death, they put me on their mailing list to subscribe for service. I found that to be very insensitive on Lifeline's part.
Lastly, I emailed the customer service representative during my final correspondence; however, this individual chose not to reply.
Another interesting fact is that Lifeline is contacting my mother for feedback after I reported her deceased several months ago. This goes to show you that they're not really paying attention to their administrative work very well.

Always available, professional, kind and caring. The service is awesome. Thanks

Respectful and calm of me and things that had been broken by my fall.
Response was prompt.
Thankful I had a Life Alert around my neck.

They always call me when I’m the alarm goes off and make sure I’m okay, thank you

The AI is tedious to get through to get to a real person

For a CRISIS SERVICE they are absolutely useless. No care about the caller or what their going through

Every time I had a question I got a quick response. My smartwatch works great--although a little bit more sensitive than I would like but I guess it has to be. It is easy to cancel a false alarm, easy to operate, comfortable and you can wear it when sleeping with no false alarms going off. In the shower it is a little over sensitive so one has to be careful when showering.

Great product

Everything was perfect. They got my family on the phone and they came. Thank you for the help.

Absolutely awful customer service. Couldn't get my dad to figure out how to use it after set up but I live too far away to help. They called me every.single.day when I was at work to tell me that it was disconnected. I kept telling them, over and over, that I was at work, that I lived too far away to get to him right away and it would have to wait until I see him next, which could be weeks or months. I told them to stop calling and I would call them when it was set up. They said they'd put a note on the file and not call again. Then they just randomly sent me a new unit and started calling about set up. I kept telling them to STOP, that there was nothing I could do until i see him again. They even called and said "I see there is a note on your file not to call you.." like, why are you calling me then?? I had to cancel in the end because they harassed me and my sibling at our jobs (we're both doctors!) and would not stop no matter what we did.
And now they're trying to deny I was a customer to try to reduce my credibility. Read the other reviews on here. This is an awful company and there are plenty of other alternatives.
Update: a week AFTER I CANCELLED the service, my dad accidentally pressed the button. Because I haven't returned the unit yet (because I live hundreds of kms away and can't just magic myself there to pick it up) they called the paramedics. They keep charging you until you return the unit as well.

I had given the young lady my banking info. I changed my mind and she would not take no. She said that she already has my info and I told her no at least 10 times to cancel. I had to hang up on her. This is beyond aggressive selling. I hope there are no charges on my bank account. I’ve never seen this type of selling before in my life.

I had Lifeline for about 3 years when, in January, I decided to change because the billing/payments function is unrelated to the collections function. Last October I was only credited for a $10.00 payment when I proved that I actually made the $40.00.
In December, I sent them copies of my payment history for the year and was told it would be reviewed.
In January, I got a collections call and was connected to billing. No updates.
I cancelled the service in February and returned the equipment. I was told it was received.
In March, I got another collections call. I spent 1.5 hours on the phone trying to get this resolved and was told that it would be cleared/corrected.
In April, I got another collections call. I told the rep that if this was not corrected I would call my attorney. After 6 months I am really tired of dealing with this!
Customer Service, Billing, Collections - the entire "package" apparently had a computer update earlier this year! HA! Their records are still not connected.

We had a deeply alarming and unacceptable experience with the Lifeline smartwatch for my father recently. He left it on the counter overnight (he was not wearing it), yet it somehow triggered a 911 call at 4 a.m. This led to 5 firefighters forcibly entering my parents home with a hatchet, causing thousands of dollars in damage to their house and subjecting them to a terrifying situation.

My parents are 85 years old in poor health, one with dementia. They were abruptly awakened to the sound of forced entry, with firefighters breaking in with a hatchet through a closet to gain access. They woke to 5 large strangers in their bedroom in the middle of the night hovering over their bed. The level of fear and shock this caused cannot be overstated—this type of incident could very easily have resulted in a serious medical emergency such as a heart attack or fall.

What is most concerning is that this emergency response was triggered by a device that was not even being worn. That points to a significant flaw in sensitivity and/or system safeguards. A product designed to protect vulnerable individuals should not be capable of initiating a full emergency response under these circumstances.

In the weeks since the incident, we have made multiple attempts to contact customer service and received no meaningful assistance, follow-up, or accountability. That lack of response is unacceptable given the severity of what occurred.

This was not a minor inconvenience—it resulted in property damage that we'll be dealing with for months, extreme emotional distress, and potential risk to my parents’ health. Lifeline should take a hard look at both the reliability of this device and its failure to appropriately support customers when something goes wrong.

I cannot recommend this product and strongly caution others before using this device for a loved one.

Malak and the entire organization has been absolutely the most professional and efficient, 5+ Stars does not describe the total experience with this group of people. Flexibilty, efficiency, professionalism, caring and compassion is their mantra. We will always be grateful for their care.

Lifeline has always been there when I needed help.

Being answered promptly. Asked about injury, bleeding, etc.
Understanding what happened and I needed lift assistance, not being brought to hospital.
Fire Dept responded after being notified by Life Line to respond for lift assistance.

Excellent service.

They are quick to respond and it makes me feel safe in my home.