I fell outside in my garage. I pressed Lifeline but didn't know if it was answered inside the house, it was and the fire department arrived first and got me up, and an ambulance took me to the hospit... Toon meer
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My experience with Lifeline is "limited" thank goodness. I have not had to use it for an emergency yet...but when I am alone it makes me feel safe to do all the things I need to do without fear of a... Toon meer
Bedrijf heeft geantwoord
I had lifeline for at least one year, but just cancelled due to very poor customer service and system reliability. My 87 year old mom was without the alert system for five days after the machine fail... Toon meer
Bedrijf heeft geantwoord
I have great service but irritated me the most and still does is the frequent phone calls about updating this or that I keep tell them I’m on a real tight budget and they still try to pressure me to u... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Lifeline
Geschreven door het bedrijf
Life is Better with Lifeline
With a Lifeline medical alert system, you have quick access to the help you need 24/7/365, whether at home or on the go, ensuring peace of mind for independent living. Lifeline is the #1 medical alert service in the U.S. and has served over 7.5 million people since 1974.
How Our Medical Alert Systems Work
With a simple press of your help button, worn as a pendant or wristband, you’ll be quickly connected to a Trained Care Specialist.
- Call for Help: As soon as you press your help button, or a fall is detected, you are connected to our North America-based, owned, and operated Response Centers.
- Hear a Reassuring Voice: A caring Trained Care Specialist, available 24/7/365, will quickly assess your situation and determine what help to send to you.
- Help is On the Way: Our Trained Care Specialist will dispatch the help you need; from a neighbor, family member, or emergency services, and will follow up to confirm that help has arrived.
Whether you’re looking for protection at home or on the go – we can help you find the right solution to fit your lifestyle.
Act Now to Get FREE Shipping and a FREE Lockbox
Geschreven door het bedrijf
- Available on All Systems with Annual Rate Plans
- Promotional pricing is only available for new customers. Customers will be charged the regular monthly fee after the promotional period ends. The promotional period is defined as the first billing cycle after the initial payment. Additional fees may apply for added features.
Contactgegevens
200 Donald Lynch Blvd., #300, 01752, Marlborough, Verenigde Staten
- lifeline.com
3,9
Goed
1K reviews
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I’ve been using lifeline more than 10…
I’ve been using lifeline more than 10 years and have been completely satisfied
15 oktober 2026
Antwoord van Lifeline
Thank you for your kind review, Kathleen! We're honored by your continued trust in Lifeline over the past 10 years. Knowing that you've been completely satisfied with the service means a great deal to us. Thank you for choosing Lifeline and for allowing us to be there for you over the years!
I had misplaced my phone
I had misplaced my phone. Had no landline to contact anyone. I did use my device to get help. They were terrific. They called my son and I did get my phone. The best part was they called back to be sure all was good with me. Excellent customer care.
15 oktober 2026
Antwoord van Lifeline
Thank you for sharing your experience, Katherine! We’re so glad your Lifeline device was there when you needed assistance finding your phone and reaching your son. Knowing that our response team was able to help and then follow up to make sure you were okay is exactly the kind of support we strive to provide.
Thank you for your kind words about our customer care team. We appreciate the opportunity to be there for you and are grateful for your trust in Lifeline. Stay safe and well!
**Very disappointing customer service and lack of transparency**
**Update – 10/20/2026:** I received a call from Lifeline, and they reviewed my case and refunded the entire amount. They apologized and promised to do better at responding to customer inquiries and providing clearer information about fees.
Very disappointing customer service and lack of transparency
I am extremely disappointed with my experience with Lifeline Medical Alert. My biggest concerns were the poor customer service, lack of follow-up, and fees that were not clearly disclosed to me when I purchased the system.
A case number was opened regarding my concerns, but no one followed up with me. I ultimately had to contact Lifeline myself to find out what was happening and try to get answers.
Even more concerning was the information I was given about returning the equipment. I was told that the device could be returned at any time for a full refund. I was not told that there would be a restocking fee or that the setup/programming fee would be non-refundable once the equipment had shipped. I only learned about these charges after I attempted to return the system.
I understand that companies have policies and fees, but those policies need to be clearly explained before a customer makes a purchase—especially when dealing with a medical alert system intended for seniors and their families.
Overall, I found the experience frustrating and felt that the communication and transparency were seriously lacking. Based on my experience, I would not recommend Lifeline Medical Alert to others without first getting all return and refund terms in writing.
10 september 2026
Review zonder uitnodiging
Antwoord van Lifeline
Thank you for sharing your feedback, ACJ. We are sorry to learn that your experience left you feeling frustrated. We understand the importance of transparency, particularly when individuals and families are making decisions about a medical alert service.
I have sent you a private message requesting more information to review your account. Once we receive that information back, we can research your case and address your concerns. We look forward to speaking with you and working toward a solution.
I fell outside in my garage
I fell outside in my garage. I pressed Lifeline but didn't know if it was answered inside the house, it was and the fire department arrived first and got me up, and an ambulance took me to the hospital where I was x-rayed and found to have several broken ribs. No one else was around so I believe they saved my life. Rosemarie De Bruin.
15 oktober 2026
Antwoord van Lifeline
Thank you for sharing your experience, Rosemarie! We're sorry to hear about your fall and hope you are recovering well. We're glad that you were able to use your Lifeline device to call for help when no one else was nearby. Knowing that assistance arrived quickly and that you received the care you needed is exactly why Lifeline exists. We're honored to have been there for you during such a critical moment, and we appreciate your trust in Lifeline.
when my power was turned off
when my power was turned off, it set off the alarm to you. I didn't know it was off, and all my contacts were informed, and an ambulance was on the way. I was able to cancel it. It's SO nice to know that the system works and make me stay very happy that I have your service.
15 oktober 2026
Antwoord van Lifeline
Thank you for your kind review! We're glad to hear that, even during an unexpected situation, your Lifeline system worked properly and help was quickly set in motion. Knowing that the system is there when needed can provide valuable peace of mind. Thank you for choosing Lifeline.
Gives me and my family a great deal of…
Gives me and my family a great deal of comfort knowing I am covered with my device
Thank you
15 oktober 2026
Antwoord van Lifeline
Thank you for your feedback, Petra. We're pleased to hear that your Lifeline device gives both you and your family added peace of mind. We appreciate your trust in Lifeline and are grateful for the opportunity to serve you.
I fell recently and Lifeline notified…
I fell recently and Lifeline notified my daughter who lives in Virginia. My husband was here to help me.
15 oktober 2026
Antwoord van Lifeline
Thank you for your kind review, Martha. We're pleased to hear that Lifeline was able to quickly notify your daughter after your fall and that help was close at hand. Providing peace of mind for both our members and their families is our top priority. Thank you for choosing Lifeline.
I have great service but irritated me…
I have great service but irritated me the most and still does is the frequent phone calls about updating this or that I keep tell them I’m on a real tight budget and they still try to pressure me to upgrade.with these hard times if you guys don’t understand that.
15 oktober 2026
Antwoord van Lifeline
Thank you for your feedback, Anthony. We are glad to hear that you have had great service, but we are sorry to learn that our outreach regarding equipment and service options has been frustrating.
We understand that every customer's needs and budget are different, and we never want our communications to feel like pressure. Your concerns are important to us, and we appreciate you sharing them.
A member of our team will be reaching out to discuss your experience, answer any questions, and ensure that your communication preferences are understood going forward. Thank you for being a Lifeline subscriber.
don't bother me about this again
15 oktober 2026
Antwoord van Lifeline
Thank you for your feedback, John. We understand your preference and apologize for the inconvenience.
We have updated your preferences and arranged for you to be removed from future survey requests. We appreciate you taking the time to share your thoughts with us and thank you for being a valued Lifeline customer.
The monitor is working very well
The monitor is working very well. It is very sensitive but that is okay. I am very pleased thus far.
8 oktober 2026
Antwoord van Lifeline
Thank you for your feedback, Cathy. We're glad to hear your Lifeline monitor is working well and that you're pleased with the service. Providing reliable support and peace of mind is our top priority. Thank you for choosing Lifeline!
So far it is doing fine
1 oktober 2026
Antwoord van Lifeline
We are glad you enjoyed your experience and appreciate you sharing that everything is working well for you so far.
quick response good machine operation…
quick response good machine operation clear voice transmission
1 oktober 2026
Antwoord van Lifeline
Thank you for your kind review, Ruth! We're glad to hear that the response was quick, the equipment worked well, and communication was clear when you needed it. We appreciate your feedback and are grateful for the opportunity to be there when it matters most!
The customer service was very helpful …
The customer service was very helpful and site user friendly
1 oktober 2026
Antwoord van Lifeline
We appreciate your positive feedback and are glad our team was supportive and the platform was easy to navigate.
You check on me even if I am probably…
You check on me even if I am probably ok. I appreciate that.
1 oktober 2026
Antwoord van Lifeline
Thank you for sharing your experience, Patricia! We're happy to know that you appreciate our wellness checks. Your safety is our priority, and we'd rather check in and confirm you're okay than miss an opportunity to help when it's needed. Thank you for trusting Lifeline.
Available Help In An Emergency
I have never had to use it, but it is reassuring to know help would be available in an emergency. It is easy to test to be sure it is working. There were problems with customer service when I updated my credit card information. It took more than one attempt to get it resolved when I kept getting notices that payment had not been made. I use a wrist band and it is frustrating that you no longer offer a fabric one with a velcro closer. I am very slender and the other ones are too big. My daughter repaired mine by adding a new velcro strip. I’m not comfortable using a necklace device. I also do not like being called with high pressure sales pitches trying to convince me to add additional services with additional costs. They are well advertised and if I want something I will call.
1 oktober 2026
Antwoord van Lifeline
Thank you for sharing your experience. We're glad to hear that your Lifeline service provides reassurance and that you find the testing process easy and convenient.
We apologize for the frustration you experienced when updating your payment information and appreciate your feedback regarding the wristband options. We understand that comfort and fit are important, and we're glad your daughter was able to find a solution that works for you.
We also appreciate your comments about our promotional calls. We understand that these calls are not welcome for everyone, and we will ensure your preferences are updated so you no longer receive sales-related outreach. Thank you for bringing this to our attention.
We value your feedback and thank you for choosing Lifeline to help provide peace of mind.
customer harassment
1. Excellent device and response for falling in your home
2.Terrible customer service
3. Seemingly the management does NOT care
I will not repeat my original review that I wrote on July 4, 2026 (please read the details). I feel that customer care in this company has been replaced by customer harassment. I canceled my account in December 2025. They would not accept my cancellation despite my telling multiple customer service agents over time. They all claimed that they were in the wrong department. Daily phone calls and emails became more aggressive. I called the central office to speak with someone in the administration. I was told that the administration does not talk to customers.
Eventually, I was able to talk to the agent in charge of cancellations. She offered multiple incentives if I continued with the company, but I refused. At my request she sent me instructions for returning the equipment, I did and they acknowledged their receipt in their warehouse. Emails stopped but frequent phone calls continued. They now want money for the rental of the equipment between the time the cancellation agent sent the instruction and the time they acknowledged receipt in their warehouse.
Yesterday, August 10, 2026 we entered a new phase in Lifeline - Ab relationship. I received a letter from Lifeline:
“FINAL WARNING: IMMEDIATE ACTION REQUIRED”.
They now demand $203.70 or else …
Customer harassment continues!
10 oktober 2026
Review zonder uitnodiging
Antwoord van Lifeline
Thank you for taking the time to share your experience. We're sorry to hear about the difficulties you've encountered regarding your cancellation, follow-up communications, and billing. We understand how frustrating this situation must be.
We'd like the opportunity to review your concerns, but we're unable to identify your account from the information included in your review. If you can provide your contact information or account details in a private message, we will have a member of our team investigate and reach out to you directly.
Thank you for bringing this to our attention. We look forward to working with you to better understand and address your concerns.
Respond to alarm but don't solve the problem
Took a bit to get to someone that could actually address our issue (replacing the bracelet). Took a while to confirm understanding of the issue. I was contacted multiple times that the device was signalling a problem, even after confirming there was not an issue but that the bracelet had been damaged. Not one of the callers took any action to address the issue, requiring a separate call and time wasted.
1 oktober 2026
Antwoord van Lifeline
Thank you for your feedback, Anne. We apologize for the inconvenience you experienced while trying to replace the bracelet. We understand that having to make additional calls and receiving repeated notifications after the issue was reported was frustrating and time-consuming. We are always working to improve our customer experience, and comments like yours help us better understand where we can do better. We appreciate you taking the time to share your thoughts with us.
The one time that you did not call me…
The one time that you did not call me when his alarm went off, with the time that he fell, you called the ambulance for him and they took into the hospital. And he died. I could’ve been there with him if you had only called me after you called the ambulance.
22 april 2026
Antwoord van Lifeline
We are truly sorry for the loss of your loved one. Reading your review, we understand how painful it must be to feel that you were not able to be there during such an important moment. Please know that we take your concerns seriously and are committed to reviewing the circumstances surrounding this event. A member of our team will be reaching out to speak with you directly. Our thoughts are with you and your family during this difficult time.
lifeline got me the help I needed.
1 oktober 2026
Antwoord van Lifeline
Thank you for your kind review, Marilyn! We're grateful to know that Lifeline was there for you when you needed help. Our team is committed to providing reliable support during important moments, and it's rewarding to hear we made a difference. Thank you for choosing Lifeline.
Antwoord van Lifeline
We're happy to hear that you enjoyed our good service. Thank you for your review. We recognize that recent cost changes make things difficult, and we carefully review our pricing to keep our experiences accessible.
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